Hello mongolia,
This is the information I have been able to find. The outsourcing
companies do not tend to list all their clients on their web site, but
only a few case studies and/or news of latest contracts. General
information on the Internet tends to be limited to announcements of
new contracts.
1. CSC
Allders: “Farnborough, UK – January 22, 2002 – Computer Sciences
Corporation (NYSE: CSC) today announced that it has been awarded an
information technology (IT) outsourcing contract from UK-based Allders
Department Stores valued at approximately $42 million (£30 million)
over a five-year period…. To date, CSC's UK operation has signed $273
million (£191 million) of new business this fiscal year in the
mid-market area…. Allders plc is the fourth largest UK department
store group with 43 stores in total.”
http://uk.country.csc.com/en/ne/pr/30.shtml (CSC UK web site)
Bhs (British Home Stores) “CSC’s partnership with Bhs goes back almost
a decade to 1993, when the retailer signed one of CSC’s first major UK
outsourcing contracts. CSC took over responsibility for the company’s
entire IT department and all of its legacy applications, along with
some 250 staff in the Luton data centre.”
http://uk.country.csc.com/en/kl/uploads/177_1.PDF
2. Xansa
Boots - “Xansa announces major IT Outsourcing contract with Boots - 10
October 2002 - Xansa, the Business Consulting, Information Technology
and Outsourcing company, announces the signing of a major IT
Outsourcing contract with Boots commencing 1 November 2002. The deal,
with a potential value of £90 million over seven years is initially
underpinned by a minimum commitment of £54 million. It is expected,
over the lifetime of the contract, to deliver significant improvements
in IT development capability with savings of up to £30 million.”
http://www.xansa.com/pressreleases/108439?version=4&parent=99899&link=99899
This is part of Boots outsourcing: “High Street retailer Boots is to
complete the outsourcing of its IT operations by handing over the
maintenance and development to Xansa, the business consulting, IT and
outsourcing company…. The Xansa deal forms part of Boots's overall IT
outsourcing project. Last week it was announced that IBM Global
Services had won the contract to run the retailer's IT infrastructure
for the next 10 years. Such deals involving multiple outsourcers were
becoming more commonplace, said Richard Holway of analyst organisation
Ovum.”
Vnunet article http://www.vnunet.com/News/1135924
3. IBM
Boots - “Boots offloads IT operations to IBM
By Gareth Morgan [03-10-2002]
10-year outsourcing deal expected to save £130m
High street chemist Boots has signed a 10-year, £710m deal to
outsource its IT operations to IBM Global Services. The deal will see
IBM running Boots' Advantage Card loyalty scheme, which has 14 million
members. Big Blue will also take on the company's data centre,
in-store systems and networks, and will develop a new point of sale
system across all 1,600 stores”
Vnunet article http://www.vnunet.com/News/1135611
ASDA – “ASDA and IBM Global Services, the grocery chain's outsourced
IT services organisation, began an in-depth review of possible
software solutions.”
http://www.elogmag.com/magazine/05/5-feature5.shtml
4. Accenture
J Sainsbury
Sainsbury's installs major new network
By Rob Jones [01-05-2003]
“Sainsbury's has completed the installation of a major new network
across 463 of its stores… Sainsbury's began the modernisation
programme in late 2000, when it signed a deal to outsource the design,
building, implementation and running of its IT systems and networks to
Accenture.”
News article at Vnunet http://www.vnunet.com/News/1140583
New Look has outsourced some of its IT to Accenture:
“The Accenture/New Look team worked to transform the company with an
entirely new core information technology infrastructure and way of
making decisions. This broad effort included creating a centralized,
flexible, scalable infrastructure.
Although this was no small task, Accenture completed the project on
time and within budget, with implementation completed in less than a
year. New Look also outsourced several components of the system to
Accenture to take advantage of preferred practices and economies of
scale.”
http://www.accenture.com/xd/xd.asp?it=enweb&xd=industries\products\retail\case\reta_newlook.xml
5. EDS
Thorntons: “EDS scores sweet outsourcing deal By Steve Ranger
[19-11-2001]
Thorntons offers sweet smell of success
Chocolate retailer Thorntons is outsourcing its IT systems to EDS in a
£40m, 10-year deal.
EDS will also take over support for Thorntons' servers, PC network,
in-shop equipment and head office communications.”
Vnunet news article http://www.vnunet.com/News/1126962
EDS also looks after IT for First Quench (Thresher, Victoria Wine and
Wine Rack)
I happen to know someone who works for EDS,who told me this. I have
found only one reference in Google’s cache to this association:
“EDS has developed a tremendous skill base, running into thousands of
professionals, built up from working for such blue chip names as
General Motors, Rolls-Royce, Delphi, Xerox, Saab, Carlsberg Tetley,
First Quench (better known by its Thresher, Victoria Wine and Wine
Rack Brands) and Deutz.”
http://216.239.39.104/search?q=cache:cqlXmJxqq0gC:www.presseds.com/manufacture.php+%22First+quench%22+EDS&hl=en&ie=UTF-8
6. Cap Gemini Ernst & Young.
Matalan – “Matalan's "business change programme", launched by former
Asda managing director Mason when he joined nine months ago, is now
well under way, focusing on the five key areas of people development,
systems, supply chain, retail execution and brand development. The
retailer is investing £25 million in systems over three years and has
outsourced its IT function to Cap Gemini Ernst & Young…. At the half
year end Matalan traded from 155 stores”
Ananova news item, 23rd October 2002
http://www.ananova.com/business/story/sm_695270.html?menu=
7. PinkRoccade
Although Boots, Clarks, Superdrug and Woolworths are mentioned in the
citation below, no further information is provided on PinkRoccade’s
web site as which, if any of these retailers have an actual
outsourcing contract with PinkRoccade. .
“Headquartered in Holland, PinkRoccade nv is one of the largest ICT
companies in Europe. The company employs 8,000 staff worldwide with
revenues for 2001 in excess of 800 million. With extensive experience
of IT infrastructure and applications management, the company operates
the largest commercial data centre in the Netherlands in addition to
two data centres in the UK.
In the UK, with its headquarters in Farnborough, PinkRoccade employs
over 1,300 people, providing outsourced solutions, professional and
managed services to leading blue chip companies including Boots,
Clarks, T-Mobile, Thomas Cook, Centrica, Guinness UDV, Yell.com,
Southern Water, Superdrug, Barclays, Courts, Big Food Group and
Woolworths.”
http://www.pinkroccade.co.uk/central/3_about.asp
8 Fujitsu
WHSmith – “Having conducted an extensive evaluation, WHSmith awarded
the multi-year outsourcing contract, worth over £50 million, to
Fujitsu in 2000.”
http://uk.fujitsu.com/servicesproducts/casestudies/whsmith/
Marks and Spencer – “Fujitsu is able to provide Marks & Spencer with a
seamless service, covering applications, networks and hardware, across
the entire IT lifecycle, from procurement and configuration to
environmentally friendly disposal and recycling. Mike Christie
comments, “Our POS systems are so critical to us, because they are
where we take our money. Fujitsu is seen as a safe pair of hands,
capable of managing our POS systems and delivering new developments on
time and to a high quality… “
http://uk.fujitsu.com/servicesproducts/casestudies/m&s/
9. ITNET
Vision Express – “07 August 2002 Leading UK eye-care retailer Vision
Express, has awarded IT and business process outsourcing services
company ITNET, its contract for SAP server hosting and BASIS support.
To begin immediately, the contract will initially run until 2004.”
http://www.itnet.co.uk/e3/internet/news.nsf/docidview/67F91B9ECC83967880256C0E0031E525
Not sure if this one is in the scope of your question:
Retail Assist – selective outsourcing of IT support
Burberry
“Nottinghamshire-based Retail IT services specialist Retail Assist has
secured a three-year contract to provide selectively outsourced IT
support services to a major pan-European luxury brand retailer.
The Burberry Group has tasked Retail Assist to provide first and
second line help desk and technical support for its stores throughout
Europe… The deal further enhances the relationship that Retail Assist
has built with Burberry, having already been providing Polling Support
and a “Remote” Operations Support service to the retailer for a number
of years”
http://www.retail-assist.com/pages/news1.asp?id=24
Also First Quench, New Look, Harvey Nichols
To my surprise, I was unable to find any outsourcing arrangement
between a retail company and HP
Search strategies: numerous attempts using phrases such as,
“outsourced to” “outsourced its IT” “IT outsourcing” etc, combined
with one or more of: company names, UK, retail, supermarket, outlets
I also went to individual provider web sites and looked through news
sections, lists of clients, etc |
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