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Q: OPERATING SYSTEM WINDOWS 98 ERROR Msgsrv 32 ( Answered,   0 Comments )
Question  
Subject: OPERATING SYSTEM WINDOWS 98 ERROR Msgsrv 32
Category: Computers > Operating Systems
Asked by: saltar-ga
List Price: $6.00
Posted: 02 May 2003 18:41 PDT
Expires: 01 Jun 2003 18:41 PDT
Question ID: 198690
Could anyone please help me to fix the above error without going back
to factory settings as I will lose all important information on my
computer. Thanks.
Answer  
Subject: Re: OPERATING SYSTEM WINDOWS 98 ERROR Msgsrv 32
Answered By: clouseau-ga on 02 May 2003 19:23 PDT
 
Hello saltar,

Thank you for your question.

It would be helpful to know what exactly you are doing when this error
occurs, when the error started and what changes you might have made to
hardware or software just before that time, and any other details
about the error message. However, this a good amount of information on
this error avaialable on the Internet.


http://www.aumha.org/search.htm

WHAT DOES MSGSRV.EXE DO, ANYWAY?

"Have you ever had a problem with MSGSRV on your Windows computer?
Odds are that you have encountered one or more situations where MSGSRV
is “not responding,” according to Task Manager. Perhaps your modem or
a USB appliance has hung, or power management features wouldn’t
respond right, or some other hardware problem has made itself known.
For any of these circumstances, MSGSRV often ends up taking the blame.

Taking the blame? Yes. MSGSRV is rarely the real problem. Don’t shoot
the messenger; for, that’s just what MSGSRV is: the Windows Message
Server. When it won’t respond, this just means that something is wrong
— somewhere else! But, what is MSGSRV’s real job? Microsoft answered
that question this week for Win95, Win98, and Win ME users, in a new
Knowledge Base article, Function of the Windows 32-Bit Message Server.
It’s a rather short article, so I’ll quote its main points in full:

Msgsrv32.exe is a program that runs invisibly on the Windows desktop
and performs several background functions necessary for Windows
operation. These functions include:

-Mediate Plug and Play messages among various parts of the operating
system.

-Coordinate automatic responses to Setup programs. This includes
checking whether a Setup program has improperly overwritten Windows
files, and optionally restoring the Windows versions of those files.

-Display the initial logon dialog box if networking is enabled.
 
-Play the system startup and shutdown sounds. 

-Load installable Windows drivers at startup and unload them at
shutdown.

-Run the shell program (usually Explorer.exe) and re-run the shell if
it fails to respond.


Note that last one! It’s probably the function that is hanging most
often when your system freezes due to an error — in some other
component of your computer — for which MSGSRV gets the blame."

Checking further, I found the following:

ExpertsXexchange
http://www.experts-exchange.com/Operating_Systems/Win98/Q_10213497.html

"This error is comming up on shutdown:

(MSGSRV32 error you will lose all info since last save, click close to
continue or Ignore to save your data)

Ignore does nothing, close will then bring up a GPF illegal operation
in module CM8330SB.DRV at 0003:00000B75 .If I close this GPF then
Windows will shut down just fine, It then restarts with no problems
and everything runs OK, Just the shutdown error.

This seems like a driver error of some sort but I can't figure it out,
there are no conflicts in Device Manager, I have installed the latest
drivers for everything I could find...

Answers:

... I believe you have got a PC-Chips motherboard with onboard
"soundpro" audio.  If this is the case, your problem is with the audio
drivers.  Download new versions from
http://www.pcchips.com/driver.html and that should fix your problem...

...The chip on the board is the culprit. You should receive any of the
following errors when you try and shut down or restart Windows 98.

MSGSRV32.EXE caused a general protection fault in module CM8330SB.DRV,
EXPLORER caused a general protection fault in module CM8330SB.DRV or
MSGSRV32.EXE: An error has occurred in your program. To keep working
anyway, click ignore and save your work in a new file. To quit this
program, click Close. You will lose information you entered since your
last save. When you receive either of these error messages, your
computer stops responding or hangs.

These error messages occur because the MB uses a sound card based on
the C-Media CMI8330 sound chip, or a modem that also uses the C-Media
CMI8330 sound chip. This sound chip is used as the basis for several
sound cards, and is also used with some modems.

To resolve this, contact the manufacturer of your sound card or modem
to obtain an updated driver. You can also contact the manufacturer of
the chip and try the C-Media Windows 98 sound card driver version
4.10.00.0152 or later available on the following C-Media Web site:
http://www.cmedia.com.tw/ ..."

At the ramblings of Theoran pages:
http://members.tripod.com/ramblingsoftheoran/errors/msgsrv32.html

Here are links to a number of Microsoft Knowledgebase articles
referring to Msgsrv32 errors. Since you were not specific about when
this error occurs or any other details about this error, do browse
this list to see if any of these articles seem closely related to your
problem.

Microsoft's Knowledgebase itself is searchable, as well. Searching for
msgsrv32 error and Windows 98 brings up a list of 13 articles:
http://support.microsoft.com/search/default.aspx?Catalog=LCID%3D1033%26CDID%3DEN-US-KB%26PRODLISTSRC%3DON&withinResults=&QuerySource=gASr_Query&Product=w98&Queryc=msgsrv32+error&Query=msgsrv32+error&KeywordType=ALL&maxResults=150&Titles=false&numDays=

Do check these articles and the scenarios they describe that bring
about this error.

Search Strategy:

msgsrv32 error

I trust my research has provided a number of links offering a number
ofd solutions to correct fro this error. If a link above should fail
to work or anything require further explanation or research, please do
post a Request for Clarification prior to rating the answer and
closing the question and I will be pleased to assist further.

Regards,

-=clouseau=-

Request for Answer Clarification by saltar-ga on 03 May 2003 04:44 PDT
The following link is not responding by saying Page cannot be
dispayed. Please advice. Thanks.
http://www.pcchips.com/driver.html

Saltar

Clarification of Answer by clouseau-ga on 03 May 2003 10:03 PDT
Hi saltar,

Their site is down today and could be for a number of reasons, most
likely a server problem on their end. The link is good, and hopefully
they will be back again soon.

A cached page at Google can be found here:
http://216.239.51.100/search?q=cache:8g5z63vBETwC:www.pcchips.com/+PC-Chips+motherboard&hl=en&ie=UTF-8

If you know which motherboard you have, the links to the BIOS updates
seem to be working from this cached page. Do be sure to get and read
their instructions for updating either BIOS or the sound driver, or
have a very knowledgeable friend assist you if you do not feel
confident in performing these updates.

If you do not see what you need at the cached page, and the site does
not come back again later today, then post the model of your
motherboard and I will see if I can find the "soundpro" audio driver
elsewhere for you.Give me as much information as you can to go on.

Regards,

-=clouseau=-

Request for Answer Clarification by saltar-ga on 08 May 2003 14:33 PDT
Hi 

Your link is still not working. Please advice. Thanks

Clarification of Answer by clouseau-ga on 08 May 2003 14:52 PDT
Hello saltar,

This page does seem permanently down. You should try their Taiwanese
page at:
http://www.pcchips.com.tw/

Drivers you require should be available here.

Again, if not, please verify that you have this motherboard and
exactly which model and I will attempt to locate the proper driver for
you.

Regards,

-=clouseau=-
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