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Q: Companies with top customer service ( Answered 5 out of 5 stars,   0 Comments )
Subject: Companies with top customer service
Category: Business and Money > eCommerce
Asked by: financerq-ga
List Price: $12.00
Posted: 10 Apr 2002 11:17 PDT
Expires: 10 May 2002 11:17 PDT
Question ID: 20
What US companies are know for best customer service?
Subject: Re: Companies with top customer service
Answered By: var-ga on 10 Apr 2002 14:51 PDT
Rated:5 out of 5 stars
From the Mar. 04, 2002 Issue of Fortune magazine:

"..FORTUNE's Most Admired seem to perform their best when the heat is on, 
consistently delivering to shareholders, customers and employees.."

(Taken from:

In terms of Quality of products/services TOP TEN companies are:

1 New York Times    
2 Intel  
3 Philip Morris  
4 Medtronic   
5 United Parcel Service  
6 American Express  
7 Texas Instruments   
8 Minnesota Mining & Mfg.  
9 Applied Materials  
10 Caterpillar  
There is a separate article in the Wall Street Journal By Ronald Alsop 
entitled "Companies' Reputations Depend On Service They Give Customers" (dated 
January 16, 2002). This article highlights the 'corporate reputation survey' 
conducted by Harris Interactive Inc., an online market-research firm. The 
website is:

It goes on to say "..Exemplary service gave a boost to companies such as FedEx 
Corp., United Parcel Service Inc., Hewlett-Packard Co. and Target Corp.."

Corporate leaders with the highest ranking in six different categories (namely; 
emotional appeal, social responsibility, financial performance, vision & 
leadership, products & services and workplace environment) have been listed. 

In terms of Products and Services, 

Johnson & Johnson

rank the highest (85 to 83 on a scale of 1 to 100).
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