Hello unclebill,
Thank you for your question.
Others have experienced this problem, though sometimes caused by an
unusual set of circumstances. In the following article, you must be
using both Windows XP and Window Washer:
http://support.microsoft.com/?kbid=228713
OLEXP: Cannot Save E-Mail Account Password in Outlook Express
This Microsoft article is more generic in dealing with this problem in
Windows 2000 or XP:
http://support.microsoft.com/?kbid=264672
OLEXP: Your Outlook Express Password Is Not Retained in Windows 2000
or XP
"...SYMPTOMS
When you run Outlook Express using Microsoft Windows 2000 or Microsoft
Windows XP and connect to your Internet Service Provider (ISP) to
retrieve e-mail messages from a Post Office Protocol (POP) server,
your password is not retained even though you have chosen to save it.
CAUSE
The registry contains incorrect information for the Protected Storage
System Provider registry subkey for your account.
RESOLUTION
To save your password you must back up your registry, remove the user
account information, and then re-enter your password. Only people who
are members of the Administrators group on the local computer can make
these changes. Windows XP Home Edition users need to check the Users
control panel. If they are not listed as an Administrator, someone
with Administrator rights will have to add them to the Administrators
group..."
Read the entire article and do try this solution if you are using
Windows 2000 or XP.
JSI FAQ has another article on this in Windows 2000
http://www.jsifaq.com/SUBG/TIP3100/rh3174.htm
"...When you run Outlook Express or Outlook 98 on Windows 2000 to
retrieve e-mail from a POP server, your password is not remembered,
even though you told it to..."
This article also echoes a registry problem with this and XP:
http://www.dougknox.com/xp/tips/xp_oe_passwords.htm
Everything I have been able to find on this problem indicates that it
is a problem with Windows 2000 or Windows XP. If you are using a
different operating system, please reply with a Request for
Clarification and tell me what operating system, which version of
Outlook Express and any other details you may have that will be
helpful in my researching further for you. If you are using 2000 or
XP, the above should solve your problem.
If you are not comfortable following the instructions above and
working in the registry, do have a knowledgeable friend assist you as
errors made while editing the registry can have disastrous effects.
Search Strategy:
"outlook express" +password +lost OR problem OR error
"outlook express" +password +"not saved"
I trust my research has helped with this problem. If a link above
should fail to work or anything require further explanation or
research, please do post a Request for Clarification prior to rating
the answer and closing the question and I will be pleased to assist
further.
Regards,
-=clouseau=- |
