Clarification of Answer by
denco-ga
on
16 May 2003 16:29 PDT
No problem willie8989!
Here is one easy thing to try, a less easier approach to
fixing this, followed by a more difficult, and possibly
not all that advisable, step you can try.
The easiest is to enter the following in Internet Explorer:
C:\Program Files\Adobe\Photoshop 7.0\Help\Help.html
If that works, just click on the Favorites menu at the top
of Internet Explorer and then click on Add to Favorites.
When you need the help file, open Internet Explorer, click
on the Favorites menu, and select the help file.
The second thing to try is to delete a (note that this not
the same as uninstalling the program) folder, then download
the latest update to Photoshop 7 and installing that update.
The following is "Solution 5" from my prior answer, but seems
to be a generic fix for this problem. From the Adobe website:
http://www.adobe.com/support/techdocs/2f04a.htm
"Exit from all applications, delete the Web folder in the Adobe
folder, and then install the latest version of the Adobe Product
Update from Adobe's Web site at www.adobe.com/products/update:
1. Exit from all applications.
2. Delete the Web folder and its contents:
-- In Windows, delete the
[startup drive]:/Program Files/Common Files/Adobe/Web folder.
-- In Mac OS X, delete the Web folder in the Library: Application
Support: Adobe: Web folder.
-- In Mac OS 9.x or earlier, delete the Web folder in the System
Folder: Application Support: Adobe: Web folder.
3. Download the Adobe Product Update from Adobe's Web site at
www.adobe.com/products/update, and then follow the instructions
on the download page to install it."
So, if you are using Windows and Photoshop is installed on the C:
drive, you would go to My Computer, open the C: drive, then open
the Program Files folder, then open Common Files folder, then open
the Adobe folder, then delete the folder named Web.
Then go to: http://www.adobe.com/products/update/
Once there select the language (such as English) and OS (such as
Windows) and download and install the update. Warning though, it
is 4.8M big, so over a dialup connection, it will take some time
to download.
Instead of downloading the update, you can also try doing the
following after deleting the Web folder, part of "Solution 4
from yet another Adobe help page.
http://www.adobe.com/support/techdocs/2dba6.htm
"3. Insert the [Photoshop] application CD into the CD-ROM
drive. Autoplay starts. (If Autoplay does not start, open
Windows Explorer, right-click the CD, and select Autoplay
from the pop-up menu.)
4. Follow the on-screen instructions until the [Photoshop]
Setup dialog box appears.
5. Select Custom.
6. For Destination Folder, select the folder where [Photoshop]
is installed, and click Next.
7. Scroll through the list of components, and select Help and
Adobe Online; then click Next.
8. Click Next in the screen that displays the Current Settings
list.
9. Follow the remaining on-screen instructions.
10. Restart the computer when the installation is complete.
Note: If the message 'Some required Adobe Online files are
missing. Would you like to download them now?' appears after
you reinstall online Help and Adobe Online, click Yes, and
follow the on-screen instructions."
The third thing (again, something I can't recommend unless you
are real experienced with your computer, and only then if the
first two things don't work) is titled "Solution 5" from another
Adobe help page.
http://www.adobe.com/support/techdocs/2e762.htm
"If you use Windows, use the Windows Registry Editor to make a
backup copy of the Windows registry and to edit the value of the
AdobeHome key:
Disclaimer: The registry contains system-related information
that is critical to the computer and applications. Adobe does
not provide support for problems that arise from improperly
modifying the registry. Adobe recommends that you have
experience editing system files before you modify the registry.
Make sure that you make a backup copy of the registry before
modifying it. For information on the Windows Registry Editor,
refer to the Windows online Help, or contact Microsoft.
1. Exit from all applications.
2. Choose Start > Run.
3. Type regedit in the Open text box, and click OK.
4. In the Registry Editor, choose Registry > Export Registry File.
5. In the Export Registry File dialog box, choose a location and a
name for the backup file, and then click Save.
6. Select the HKEY_LOCAL_MACHINE\Software\Adobe\Common Files folder
in the left side of the Registry Editor window.
7. In the right side of the Registry Editor window, double-click
the AdobeHome key.
8. In the Edit String dialog box, change the Value Data to X:,
where "X" designates the startup drive.
Note: The startup drive is the hard disk where Windows is
installed. Make sure that you specify the correct drive (for
example, C).
9. Choose Registry > Exit.
10. Restart After Effects."
You might want to look through all of the suggestions on:
http://www.adobe.com/support/techdocs/2f04a.htm
http://www.adobe.com/support/techdocs/2e762.htm
http://www.adobe.com/support/techdocs/2dba6.htm
All of these pages have tips that might apply if you are
using AOL, Windows XP or Windows 2000, and are generic to
the problem, so you might want look through those before
trying the main steps listed above. These pages also list
some possible reasons for this problem.
Search Strategy:
Went to the Adobe Photoshop Support page at:
http://www.adobe.com/support/products/photoshop.html
Searched on the phrase: "Error Viewing Online Help"
If you need further clarification, feel free to ask!
Looking Forward, denco-ga
