OUTLOOK EXPRESS 6.0 USING WIN98.

CAN NO LONGER SEND OR RECEIVE EMAIL.  ERROR MESSAGE APPEARS WHEN I CLICK "SEND"
BUTTON.  IT READS "THIS MESSAGE CANNOT BE SENT". "AN ERROR HAS OCCURRED".
NO ERROR CODE APPEARS, ONLY AN "OK" BUTTON.

WHEN THE 'SEND/RECV' BUTTON IS CLICKED TO RETRIVE MAIL A WINDOW APPEARS VERY,VERY
QUICKLY AND DISSAPPEARS. I CANNOT RECOGNIZE THIS WINDOW OR READ IT BECAUSE IT
IS ON AND OFF THE SCREEN SO FAST. HOWEVER NOTHING IS SENT OR RECVD.

I HAVE RELOADED OUTLOOK EXP TWICE.  I HAVE CHECKED FOR VIRUS.   
ANY HELP?

The only solution I found for a problem that you're describing
occurred in Outlook Express 4.0. It's possible that it's also occuring
in 6.0.

The problem is that your e-mail address is missing from the E-Mail
Address box in the properties of the account you are using to send the
e-mail message.

To resolve this issue, follow these steps in Outlook Express: 

1.) On the Tools menu, click Accounts. 

2.) Click the Mail tab, click the account you want to use to send the
e-mail message, and then click Properties.

3.) On the General tab, type your e-mail address in the E-Mail Address
box.

4.) Click OK, and then click Close. 

This was the only error that matched your description.  I found the
problem information at this Microsoft Knowledge Base page:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q177884

I searched the Microsoft Knowledge Base for the phrase "this message
cannot be sent" to find that page.


Thanks for the question and if you require more information or this
solution did not solve your problem, don't hesitate to ask for
clarification.  And if you find this answer satisfactory, please feel
free to rate it. Thank you!
  
xemion-ga

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Request for Answer Clarification by medfly-ga on 05 Jun 2002 07:23 PDT

thankyou.
all the steps in your response were already performed and double
checked prior to the original question.
the error icon mentioned in the comment below does not appear.
is there a m/s patch of some kind associated with this type of
problem?

---

Clarification of Answer by xemion-ga on 05 Jun 2002 08:33 PDT

I will look further into this and get back to you.  The above
instructions were the only error that matched what you were
describing, but I'll search some message boards and see if I can find
similiar problems.

---

Clarification of Answer by xemion-ga on 05 Jun 2002 13:45 PDT

I've researched and researched your question.  I've looked through two
hundred message boards posts.  I can't find anything!

I've found about three or so instances of the same problem, but no
answers on how to solve it.  One person mentioned getting that error
when they sent an atatchment over 90kb.

My advice is to find a computer techy person to look over your
machine.  If I had it in my hands, I might be able to help you
further, but I can't through the internet, sorry.

Please feel free to get a refund on this question at this url:
https://answers.google.com/answers/main?cmd=refundrequest

I really hoped my original answer would your solve your problems.  It
was exactly what you described.  Thanks for the opportunity to try and
answer your question!

xemion-ga

Also keep in mind that if there was an error during send/receive
there's usually an "Errors" icon/message in the bottom-right status
bar of Outlook Express. Double-clicking on this should bring up a
dialog box that allows you to look at the error details (in the
"Details" view under the "Errors" tab).

These errors will provide text that may help clarify your problem for
the researcher (or for you).

when you select the send/recieve icon at the top of oe there is a
dropdown menu to the right side (its just a little arrow) it should
have four listings: (1)send and recieve all,(2) send all, (3) recieve
all and finally(4) it should display the name of your default mail
server. if you select this fourth option that should allow you to send
and recieve emails until you solve your problem.
Also, try this- go to tools then accounts, shoose the mail tab select
your server, select properties on the right and make sure that the box
at the bottom that says "include this account when recieving or
synchronizing" is checked.

when you select the send/recieve icon at the top of oe there is a
dropdown menu to the right side (its just a little arrow) it should
have four listings: (1)send and recieve all,(2) send all, (3) recieve
all and finally(4) it should display the name of your default mail
server. if you select this fourth option that should allow you to send
and recieve emails until you solve your problem.
Also, try this- go to tools then accounts, shoose the mail tab select
your server, select properties on the right and make sure that the box
at the bottom that says "include this account when recieving or
synchronizing" is checked.

oops

Good points everyone...  it may just be that your POP server and SMTP
server is down...  Sometime I notice that some services (AOL) have
some trouble when I want to send a message from my oulook with another
smtp server...  I usually just have to sign off then back on.  Check
with your internet provider if they have changed the SMTP and POP mail
servers on you.  A lot of DSL providers and Cable providers change
stuff around a lot.