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Q: Uninstalling Kodak Software (How to and other queries from Roger) ( Answered 5 out of 5 stars,   3 Comments )
Question  
Subject: Uninstalling Kodak Software (How to and other queries from Roger)
Category: Computers > Software
Asked by: bwll77-ga
List Price: $19.50
Posted: 24 May 2003 11:04 PDT
Expires: 23 Jun 2003 11:04 PDT
Question ID: 208128
I am ruunning Windows XP Home on a 6 months old Compaq 
Presario 1700 which used to go like a "bat out of hell". 
About three months ago I installed a series of Kodak 
Software Programs including: Kodak Memory Albums; Kodak 
Picture Transfer; Kodak One Touch to better pictures;and
Kodak Picture Software. When I go to add/remove programs 
and click on the 1st one mentioned: Kodak Memory Albums
I get the following message:
*********************************************************
"Error extracting support files. The system cannot find 
 the file specified"
*********************************************************

*********************************************************
With the other 3 Kodak programs I get this message:

"An installation support file could not be installed. 
 The system cannot find the file specified" 
*******************************************************
The bottom line is I cannot remove these programs; at 
least one of which(I think) considerably slows down the 
speed of my "booting-up", and the performance of my computer. 
I invariably have to wait anything up to 60 seconds for a 
little "drop-down" advertisement about Kodak to appear;
after that I know I am right to proceed. Although I like 
and use the "one touch software" to download my digital 
photos; I am going to have a go at using the built in XP 
software in an attempt to speed up my computer, or get it 
back to performing how it used to previously.

Lately I am finding Outlook Express has slowed to a crawl, 
and my computer is forever making fast "clicking" noises 
like it is frantically looking for files, or being very busy 
within it's little self! etc.

I must concede and admit I am a real "sucker" for buying and
downloading software from "pop-up" adds on the net. If it says 
"speed up your computer" "better performance" or "protection 
protection" or "anti-virus" You can bet I'm like a kid in a 
lolly shop. I have zero resistance. The writers of these
pop-up adds just seem to hit my "auto-purchase' button everytime.

I got programs doing every thing imaginable to speed up and 
protect my computer. Supposedly these programs are to speed up, 
add performance, and protect but I am beginning to think that 
software advertisements are not quite as honest as I give them 
the benefit of being in describing their various programs. 
Many of the programs I have purchased, in their own right
may well be good. But mixed with others that automatically 
do things I suspect they are all fighting for room to do 
their own thing. Although I have a 60 gig hard drive I know 
I have probably overloaded my system. The room is there on 
the hard-drive but the processor seems to be slowing somwhat(??) 
I am currently uninstalling and getting rid of any and all 
superfluous programs and just keeping the programs I need and 
use everyday.

In the process of doing that I have struck these Kodak Uninstall
problems.

The question: (a) How do I rid my computer of these Kodak Programs?
              (b) What else can I do to get my computer back to how
it used to be...."a fast ferrari"  and not a "horse & cart"?
Please post the first part of the Question (first) so that I can 
uninstall the Kodak programs whilst you answer part (b) of my 
question, if that is in order and not inconvenient to anyone. 
(or breaking an ga rules or procedures) The virtual chardonay will
flow by the glassful for a good answer to both (a) and (b)
Thank you all, kind regards and have a nice long weekend from:
Roger (stuck in my hotel room in Kingston Jamaica... **issing down 
rain here non-stop all day!)

Thanks from Roger

Clarification of Question by bwll77-ga on 24 May 2003 14:19 PDT
This is Roger I would have thought that after just on 3 hours of my
question being locked; and no answer the researcher would have made
some sort ofcomment either positive or negative.

Or perhaps even requested me to modify the the question or somthing!!
It almost seems like "bad manners" to me not to do so.
Obviously there must be a reason of some sort.

I will pose another question to ask why. Surely if a "brick-wall" was
struck would it not be only polite of the researcher to point this
out???? It might just save another researcher some valuable time.
Surely each one of you GAR's
owe and/or pay that courtesy to each other???

yours etc Roger
Answer  
Subject: Re: Uninstalling Kodak Software (How to and other queries from Roger)
Answered By: sublime1-ga on 24 May 2003 16:00 PDT
Rated:5 out of 5 stars
 
bwll77...

When removing programs from the Add/Remove Programs utility,
the system commonly looks for an uninstall file called 
'unwise.exe', which is located in the root directory for the
program you want to uninstall. This file is often associated
with an 'install.log' file which holds a record of the files
installed by the program and their location, as well as 
registry entries, shortcut names and locations, etc.

If the logfile or the uninstall file are not located, you will
get a message such as you are receiving. Sometimes this occurs
because the 'install.log' is located in a temporary directory,
and has been deleted by one of those programs you're using to
trim down and speed up Windows.

You can try a manual uninstallation by doing the following
for each of the 3 programs you want to remove:

1) Find the shortcut for the program in the 'Start' menu.

2) Right-click on the shortcut and select 'properties'.
This will show you an address for the location of the
program file, and thus, its root directory. Make a note
of it.

3) If there is a shortcut for 'uninstall Kodak One Touch',
for example, right-click on that shortcut and see what the
address for that is. If it's something like 'C:\Program Files\
Kodak\One Touch\unwise.exe', then this is the same file that
'Add/Remove Programs' would use. You can try left-clicking on
that shortcut to uninstall the program, but you may end up
with the same error message as previously described, since
the install.log file is still missing.

4) Now for the bad news. If the above leads to the same error,
you are stuck with removing the program by hand. You *could*
go to the program's root directory, noted before, and manually
delete the entire directory with all the files. This will still
leave you with entries in the Windows registry which must also
either be removed by hand or with a utility such as comes with
Fix-It Utilities 4.0, called 'Registry Fixer', which goes
through your registry and safely removes entries which refer
to directories and programs which have been deleted.
Fix-It Utilities, formerly sold by OnTrack, is now owned and
sold, for $50, by VCom:
http://www.v-com.com/product/fi_ind.html

Another point to be aware of is that, in order to delete the
folder and files manually, as noted above, the program must
be shut down, and none of the files in use. Since you describe
a "drop-down" advertisement for Kodak when you boot Windows,
it is clear that the programs are being loaded automatically 
when you boot Windows. These 'load on boot' programs are what
is slowing your system. It's not that they take up hard drive
resources, but that they take up RAM memory, of which you 
have considerably less than harddrive space. To see how much
RAM you have, right-click on 'My Computer' on your desktop,
and select 'properties'. The resulting window should tell 
you how much RAM you have. Also, the 'drop-down' advertisement
is called a 'splash screen' and is used to make you aware
that the program is loading. You can sometimes disable these
in the 'preferences' for that program.

Since you must prevent these 'autoload' programs from loading
in order to delete the program directories, you may as well
learn how to do that, since, if you prevent them from loading
with Windows, you may not need to delete the programs at all -
just keep them from using your resources by loading automatically.

You can usually see the icons for these 'autoloaded' programs
at the far-right of your taskbar, in the space near the clock.
You can mouseover them to see what programs they relate to,
and some of them you can right-click and choose 'Close' or
'Exit'. However, a simpler way is to prevent them from loading
at all. 

To accomplish this, go to 'Start' --> 'Run', type in 'msconfig'
and hit the 'Enter' key. The tab furthest to the right will say
'Startup'. Select that, and you will have a list of all the 
programs set to run at bootup. Look for any filenames or program
paths with 'Kodak' in them, and uncheck them. This should keep
them from loading with Windows, and speed up your computer.
Sometimes, however, the preference to load at startup, having
been set in the program itself, will rewrite the instruction to
the registry (which is what you're seeing in 'msconfig'). It is
sometimes necessary to go into the program itself and find the
setting in the 'preferences' that says 'load at startup' and
uncheck it there.

You should also take a close look at the other programs
loading at startup, and judiciously prevent ones from loading
which are of no use to you. This can take some expertise,
since it is not easy to know which ones are vital and which
are not. On mine, I could safely uncheck everything but
'printtray' and 'ZoneAlarm', my firewall. However I have
about 10 others loaded which I prefer to load.
Since you noted that you have "programs doing every thing
imaginable to speed up and protect my computer", these are
also likely to be loading at startup and competing for 
system resources such as RAM. Again, rather than completely
uninstall these, you may just want to prevent them from
automatically loading at Windows startup, and activate
them manually from time to time to serve their purpose.
Some will need to autoload, such as your firewall, but 
others can be manually activated when you want them, such
as a utility to clean up your temporary files.

Once you have prevented the programs from loading at bootup,
you can successfully delete their directories and files by 
using Windows Explorer to locate the 'root directory' I 
pointed out above. However, at this point, you may opt to
keep the programs to use as you see fit. Since they are not
loading with Windows, they will not slow down your computer.

5) Another, perhaps simpler, option to uninstall the programs,
is to reinstall them to the exact location in which they are
currently located. This should reinstate the install.log file,
and this will allow you to use the Add/Remove programs utility
to uninstall them. Make sure you reboot after reinstalling the
programs, before proceeding with uninstalling them.

As you can, perhaps, see, parts a) and b) of your question 
are so interrelated that I needed to respond to both in the
same breath.

I realize that this is a lot of information to take in, so
please don't hesitate to ask for clarification of anything
that is remotely confusing. Computer repair/optimization
problems often require an extended dialog to reach the
ideal conclusion.


As for your Clarification, it *would* be courteous for someone
who has locked a question for an extended period to leave some
indication of what they concluded, however, truth be told, there
are times when a researcher may do their best to arrive at
something useful, and come up blank, or short. I would
personally be reluctant to post such an outcome if the 
problem lay in my own limitations, and another researcher
might come along with the perfect answer in a half-hour's 
worth of research, or from personal experience.


Please do not rate this answer until you are satisfied that
the answer cannot be improved upon by means of a dialog
established through the "Request for Clarification" process.

sublime1-ga


Searches done, via Google:

"Fix-It Utilities"
://www.google.com/search?q=%22Fix-It+Utilities%22

Request for Answer Clarification by bwll77-ga on 24 May 2003 16:15 PDT
Hello sublime1-ga. I've never met you before. So I must be on my
best behaviour not to give you a bad impression of GA clients.
(especially we elder ones.............like I am as old as
Moo...t..ala)

Firstly thank you for the answer. I cant read a bloody word of
it at the moment, cause I cant find my reading glasses.

But on what I can see, ( a bloody lot of print) and on the balance of
probablities I reckon you've got this one sorted out for me.

On that basis I refuse to postpone my rating or tip. And if you are
as good as paf pinky or clouseau, which I am sure you are I know you
will give me further clarfication down the track should I need it.
I will simply post another question specially for you...Sublime1

Well I will go from the the Sublime to the ridiculous and have 
antoher Chardonay and call it a day. Will check your answer fully
in the morning. Thankd you from Roger

Clarification of Answer by sublime1-ga on 24 May 2003 16:23 PDT
Roger...

Thank you for your confidence. I can assure you, it is well
placed, and I will follow up as needed to satisfy any
additional questions that arise in the process of getting
your computer back to lightspeed.

Enjoy your evening, and I look forward to your continued
cheerful presence on Google Answers.

sublime1-ga
bwll77-ga rated this answer:5 out of 5 stars and gave an additional tip of: $5.00
G'day sublime I'm not being ridiculous> I'm giving you five
shiny ones and just one glass of pepsi on this occassion.
If things shape up well in the morning I will shout you
a coke and rum. Or a double malted for two! Good night from Roger

Comments  
Subject: Re: Uninstalling Kodak Software (How to and other queries from Roger)
From: mvguy-ga on 24 May 2003 18:14 PDT
 
If you're using Microsoft Windows, sometimes the best thing you can do
to get your computer running fast again is to clear off the hard drive
and reinstall the operating system from scratch.  I've done it on two
computers in the past three or four months, and it made a big
difference in both cases.  Make sure you have backups of everything
you'll need first!
Subject: Re: Uninstalling Kodak Software (How to and other queries from Roger)
From: highnoon-ga on 25 May 2003 09:29 PDT
 
Symantec has a product, Norton Cleansweep, that would clean your
harddisk of any unwanted software.
Subject: Re: Uninstalling Kodak Software (How to and other queries from Roger)
From: jackburton-ga on 26 May 2003 05:05 PDT
 
Hi Roger! Sorry about the confusion on saturday, and i'm sorry i had
to dash off and couldn't keep you company on that rainy day - but i'm
pleased to see someone was on hand to look after you! Regarding "how
to speed up your laptop" ... I mainly use a Macintosh powerbook so i
am more versed in the ways of the Mac, but i have found my laptop
works faster and more reliably than ever, since i reformatted the hard
drive and performed a clean install - this is a time consuming
procedure, but psychologically "cleansing"! In the process i also
added an extra partition on my hard drive so that all the computer's
software is in one place, and all my work files are stored on the
other partition - this lessens the load of the computer so it doesn't
need to simultaneously scan for software files and personal files when
it's processing. These are my main two tips (only from personal
experience)
   
In the meantime, i'd recommend uninstalling everything you don't want
and don't need, (using a product like "Norton Cleansweep" for
example). I would get rid of those speed optimisation programs you
have, or just keep one of them active. Like you said, having a number
of these programs running alongside is probably not a good idea - I
use a program called "RAM doubler", and that's it! I would also
recommend transferring all or most of your personal stuff to disk
(especially the small bitty files like Word documents etc). Then run a
diagnostic check to scan and fix any faults. Assuming no serious
faults are found, i would then "defrag" your hard disk using XP’s
built-in defragger, "Windows Disk Defragmenter" (WDD), or another
third party program.
Hope that's useful!

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