Hi there, Solars.
I can confirm that they must provide the Conditions of Carriage for
you upon request.
I will be quoting heavily from the following PDF document by the IATA
(International Air Transport Association) in the answer:
From page 8:
"Q6. Do passengers receive sufficient information at the
(...) Airlines agree that passengers should be made aware that
general conditions exist. (...) Legislation on Unfair Terms in
Consumer Contracts stipulates that a term is unenforceable unless the
customer has been told. Hence additional protection for consumers is
provided by the UTCC."
In addition, I found the following which may be relevant to your
"The US Department of Transportation rules (at 14 CFR Ch. II, Part
253) requiring Notice of Terms of Contract of Carriage are clear and
to the point. While allowing carriers to incorporate contract terms by
reference (i.e. without stating their full text), it requires the full
text must be available for public inspection."
From page 12:
"Q11. To make available their general conditions at points of sale,
IATA carriers are required to make their general conditions of
carriage available at their offices and many include them on their
websites. But this should be a generic requirement applying to all
transport operators, not only to airlines."
Also, the end of the document provides more clarity with the sections
that I have quoted here:
Signatory Airlines agree to:
4 c. Each airline will produce a clear and concise statement of its
policy, which will be made available to its passengers. This will
include a list of routes on which any exceptions apply."
"12. Provide Information to Passengers Regarding its Commercial and
Airlines will provide their passengers with the following information
relevant to their journey:
A. At the time of booking (if available):
v. Any conditions attached to the fare to be paid
C. On request: (for the airlines own services and where available for
services operated by other carriers)
vi. Its Conditions of Carriage"
The question is, are Swiss International Air (also known as Crossair)
a "Signatory Airline"?
The answer is yes, as you can see on the ECAC wesite here:
I hope this provides all the information that you need.
Association of European Airlines
ERA Member Information - Swiss International Airlines
Related google searches:
"iata make available conditions"
"signatory airlines Airline Passenger Service Commitment"