Wireless network problems:
I'm working on a Linksys model # BEFW11S4, version 4 wireless router.
I have AOL Broadband, and this router's box says it is fully
compatible. I am trying to network a Dell Notebook w/built in
wireless (Centrino).
I spoke to Linksys tech support and Aol's tech support today, who had
me change some of the settings on the router.
It seems to be ok until I try to download a big file or something,
then the green light on the front of the router flickers and the
connection goes out.
Solving this is the first problem...
Secondly, I'm in an office building which has another wireless network
in it. My laptop keeps trying to connect to the wrong network. Is
there a way to exclude the other network as I know I will never need
access to it? |
Request for Question Clarification by
tisme-ga
on
02 Jun 2003 17:17 PDT
Hello ewek1,
It might help to know more about your network setup, your operating
systems, if this problem is new or has always been there, etc. Maybe
something will spring to mind and myself or another researcher will be
able to help you.
I can tell you that I am not a fan of Linksys Wireless products
myself. Frankly, if Linksys tech support cannot help you make it work
properly, I am not sure what we will be able to do for you. You might
want to pressure for an exchange or store credit so you can buy a
competing product, which is exactly what I did when I ran into
problems. (My problem was having the security settings reset, which
was not acceptable for the environment I set the network up in.)
tisme-ga
|
Clarification of Question by
ewek1-ga
on
02 Jun 2003 18:21 PDT
I hear ya, I had an old Linksys that took to smoking when it didn't
want to work anymore, but having AOL as a Broadband provider, our
options are somewhat limited, or so I've been told. I want to give
the boot to AOL as well, as I'm sure they're part of the problem as
well, but it's just not in the cards, at least this week.
The laptop is xp, with Centrino, and the only other computer on the
network is an XP at-5'ed into the wireless router.
Is there a way to make sure that my computer attempts connections only
to MY wireless network? I think it is trying to connect to another
one, and that's what's bumping it off, but this is only a hunch.
Sorry I can't offer more info, this is my first wireless network.
If there's anything you think could shed some light, please ask!
|
Request for Question Clarification by
tisme-ga
on
02 Jun 2003 19:25 PDT
Are you using the default Windows XP wireless software to make the
connection? If not, what software/version are you using? I will try to
hunt down something for you once I get your response.
In the meantime, maybe we can find out if there is an error being
registered in the Event Viewer. Transfer over a large file and note
the exact time that the connection is lost. Then go to the event
viewer and try to find a matching error. I am putting more detailed
instructions below in case you have not used Event Viewer before:
=====================
1. Click Start and then click Control Panel.
2. On the left side of the control panel, you should see "Switch to
Classic View" I want you to click on this.
3. You should now see an icon that says "Administrative Tools". Please
double click this icon.
4. Now double click on "Event Viewer"
5. You will now see the Event Viewer open with icons for Application,
Security and System.
I want you to take a look at all of them, and try to find a match for
the exact date and time that this error happens. You might also want
to wait for it to happen again, and use the clock on your start menu
(double click the time to get it to the second if you prefer). An
error log should appear in either Application or System matching the
time of your error. There might also be multiple errors. This is what
I want you to do when you find the culprit:
1. Right click the culprit (error) in either System or Applications
(or both depending on where a log is generated) and click on
Properties.
2. You will see an icon with two pieces of paper (copy icon). Click
this icon.
3. Reply to my Clarification Request and right click on the box where
you type in text. Click on Paste. It should paste something that looks
like this:
Event Type: Information
Event Source: crypt32
Event Category: None
Event ID: 7
Date: 4/30/2003
Time: 12:15:31 PM
User: N/A
Computer: NEWDELL
Description:
Successful auto update retrieval of third-party root list sequence
number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
Repeat step 1 and 2 for EACH error generated in ONE incident of this
happening.
tisme-ga
|
