I am running a "stock" Gateway PC that is about 5 years old. It is
running Windows XP Professional (but I think this is a hardware
problem, not OS).
- If I have no USB devices plugged-in when I power up, the system
boots fine. After the boot, I can plug in the USB device (an Onkyo SE
U55 USB sound card) and it (the PC and the SE U55) work fine.
- If I have my USB device plugged-in when I power up, the system hangs
after the POST, even though the hard drive is bootable (see previous
bullet). It will not boot from floppy or CDROM either.
Help and thanks in advance! |
Request for Question Clarification by
endo-ga
on
04 Jun 2003 22:07 PDT
Hi,
Does this happen with any other USB devices or just the Onkyo? If just
the Onkyo have you tried another USB port? If yes, does the system
reboot if you press ctrl+alt+del or do you have to use the reset
button on the PC case?
Also can you check the BIOS for an item called 'boot sequence' and
check if it says 'boot from USB', if so, can you change it to HDD?
Failing all that, you could try an add-on USB card that would fit in a
PCI slot, these aren't very expensive usually less than $20.
Please let me know what you tried and if anything worked.
Thanks.
endo
|
Clarification of Question by
cdouble-ga
on
10 Jun 2003 05:49 PDT
I have tried another USB device (a digital camera), and it seems to
work fine - the PC boots with the USB device plugged in.
There are two USB ports on the PC, and I have tried the Onkyo in both
but it doesn't seem to make a difference.
Ctrl-Alt-Delete has no effect - the PC is locked up pretty good.
I have checked the BIOS boot sequence, and the only options are the
hard drive, floppy drive, and CDROM drive. I have tried making each
of them the primary boot device, but the system still hangs.
So given that it boots with the camera plugged in, it seems the
problem is not necessarily the USB port. However the fact that the
Onkyo works A-OK if I plug in after booting suggests that nothing
major is wrong with the Onkyo (hardware or software).
Any other ideas?
Thanks
|
Request for Question Clarification by
endo-ga
on
10 Jun 2003 06:08 PDT
Hi,
Two more ideas:
There should be settings in your BIOS relating to the USB ports, one
of them is 'enable legacy USB' or something similar, the other might
be 'enable IRQ for USB' or again something similar. Try playing around
with those; if that still doesn't make a difference then you could try
a PCI card with USB ports. The BIOS probably won't be able to look at
that during boot, so it probably won't have the same problem. On the
bright side these are relatively cheap (less than $20), on the down
side, I have no way to guarantee this works.
Please let me know what you think.
Thanks.
endo
|
Clarification of Question by
cdouble-ga
on
16 Jun 2003 06:53 PDT
Bingo. Changing the 'enable legacy USB' BIOS setting did the trick.
I had not tried it previously because the help suggested it was
related to USB keyboards only. Thanks a bunch - best $5 I've spent in
a while.
|
