How large is the sales force automation industry (software) and what is the
projected growth over the next few years.

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Request for Question Clarification by omnivorous-ga on 16 Jun 2003 06:31 PDT

U.S. or Europe or which country?  Worldwide?

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Clarification of Question by bteaster-ga on 16 Jun 2003 08:38 PDT

I'll start with the US.  worldwide would be great.  another way to
look at this could be to define SFA as contact management.  again,
either one would work for me.  i'm looking only to be "directionally
correct" not nailed to the penny.  thanks

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Request for Question Clarification by omnivorous-ga on 16 Jun 2003 10:09 PDT

Bteaster --

Usually clarification requests make things easier for researchers but
in this case it isn't entirely true: your clarification makes it
appear that you're seeking software in the class of GoldMine rather
than a full-blown CRM (customer-relations management) package like
Siebel Systems.

These two companies represent the extreme ends of the sales force
automation market, as the GoldMine applications sell for several
hundred dollars per seat and the Siebel enterprise solutions are
several thousand dollars per user:
http://www.frontrange.com/goldmine/

http://www.siebel.com/

Best regards,

Omnivorous-GA

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Clarification of Question by bteaster-ga on 16 Jun 2003 11:26 PDT

point well taken.  let's go toward the lower end, in this case.  sorry
to have made it hazier.  buddy

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Request for Question Clarification by ragingacademic-ga on 16 Jun 2003 12:41 PDT

bteaster -

Thanks for submitting your research request to our forum.

I can provide you with 1999 numbers (actuals) forecast out to 2004.

Will that work, or do you need more recent numbers?
Such numbers will include the entire spectrum of CRM - from Act! through Siebel.

thanks,
ragingacademic

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Clarification of Question by bteaster-ga on 16 Jun 2003 13:16 PDT

numbers that go back that far would not be ideal but may work for now.
would i be able to sort any of the date or would it be a just a set of
numbers.

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Request for Question Clarification by ragingacademic-ga on 16 Jun 2003 14:35 PDT

bteaster -

Thanks for your reply.
There would be five numbers, one for each year, plus growth rates.

Let me see if I can't come up with something more recent for you...

thanks,
ragingacademic