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| Subject:
mystery shopper survey template:fashion sector
Category: Business and Money > Consulting Asked by: unico67-ga List Price: $50.00 |
Posted:
10 Jun 2003 11:36 PDT
Expires: 10 Jul 2003 11:36 PDT Question ID: 215664 |
I am looking for a fairly detailed example ("template") for a "mystery
(secret)shopper survey".
Sector: high end retail FASHION shops.Not answers...just the questions.
I need the answer within 12 hours of posting the question please | |
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| Subject:
Re: mystery shopper survey template:fashion sector
Answered By: bobbie7-ga on 11 Jun 2003 07:29 PDT |
Hello Unico67, Thank you for your question. My search returned the following results for examples of mystery shopper questionnaires for retail stores that may be used easily for the fashion sector as well. Here is an excellent six page retail store mystery shopper survey from WiseShops. “WiseShops has designed the following report specifically for the retail industry. Our goal is to provide the individual and/or franchise operator with a snap shot view of his/her operation at a glance. This information can then be used as a great training tool for the employees and management team.” This survey includes: Pre-Visit Call – 8 questions Store Exterior – 10 questions Store Interior – 5 questions Restrooms – 6 questions Atmosphere – 3 questions Displays – 10 questions Sales representatives – 3 questions Check out – 26 questions Value – 3 questions You may view a completed example here: http://www.wiseshops.com/reports/comp474.pdf ================================= Customer Perceptions provides another Mystery Shopping Questionnaire that should easily apply to your industry of interest. This one has 18 questions in 5 sections. SECTION 1: STORE PRESENTATION – 8 questions SECTION 2: STAFF APPEARANCE – 3 questions SECTION 3: CUSTOMER SERVICE – 5 questions SECTION 4: SELLING SKILLS – 2 questions SECTION 5: RECOMMENDATIONS FOR IMPROVEMENT Source: Customer Perceptions http://www.customerperceptions.ie/s_ap_frm.htm Here’s another sample retail evaluation form courtesy of Customer Perspectives http://www.customerperspectives.com/sampleform_retaileval.html ================================= This mystery shopping questionnaire has 19 questions in 6 different categories. The categories are: Store appearance – 3 questions Store welcome – 3 questions Information gathering – 5 questions Showing the merchandise – 3 questions The Sale – 3 questions After the sale – 2 questions Comments: You can view this questionnaire here: http://www.talljames.clara.net/folio/pdf/mystery.pdf ================================= Here is an example of a mystery shopping report form used by shoppers to report on a furniture chain store that with a few minor changes may be used for any retail store. http://www.shopaudits.com/Sample/sample_report.asp Here is a sample convenience store questionnaire. http://www.sparagowski.com/income2.cfm ================================= Another Sample Questionnaire http://members.tripod.com/freehowtobooks/mystery_shopper_book.htm SAMPLE SHOPPING QUESTIONNAIRE BUSINESS (Store) NAME: ________________________________________________ ADDRESS:______________________________________________________________ MYSTERY SHOPPER'S NAME:____________________________________________ DATE AND TIME OF SHOPPING EXPERIENCE:_____________________________ YES NO N/A Was store clean and neat? Was lobby/waiting area clean? Was your presence acknowledged within a short time of arrival? Were you greeted in a friendly manner? Were employee's dressed professional? Did they offer to assist you with problems? Were they courteous? Did they know their products well? Were the dressing rooms clean? Did they thank you for shopping with us? In the space provided below, please give a summary of your shopping experience. ______________________________________________________________________ ______________________________________________________________________ How do you rate this establishment? ____________ Excellent ____________ Good ____________ Fair ____________ Poor Based on your experience, would you shop at this location again in the future?_________ http://members.tripod.com/freehowtobooks/mystery_shopper_book.htm http://www.dollarfrog.com/ss/sample.jsp http://members.aol.com/mysteryshops/form.html ======================================== For $79.99 you may purchase ready to use PDF Templates for Mystery Shoppers. “No time to type all the forms needed to start your business? Need someone to do it for you? We already have! If you want to cut hours, days and weeks of typing from your busy schedule then why not purchase our standard ready to use evaluation and business form templates for $79.99. You will get 112 pages of forms and evaluations that will give you a head start to getting your business going. Our forms come in PDF format which will allow you to edit them with your own content and logo” http://www.basicsuccess.com/template.php You may order the ready to use PDF templates for $79.99 http://www.digibuy.com/cgi-bin/order.html?JWeis ======================================== A UK company, SMBS, allows you to register free at their site and receive one free sample survey of your choice: http://www.smbs.co.uk/register.htm ======================================== Search Criteria: Mystery shopper template Mystery shopper sample survey Mystery shopper question template Mystery shopper sample questions OR form Mystery shopper checklist template "Mystery shopper" questionnaire sample OR example Survey templates for mystery shoppers Mystery shopper checklist If you should need clarification please ask. Best Regards, Bobbie7-ga |
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| Subject:
Re: mystery shopper survey template:fashion sector
From: bobbie7-ga on 10 Jun 2003 21:45 PDT |
Hello Unico67, In view of the fact that you need this answer within 12 hours of posting your question and you haven’t been able to answer my clarification request, I am posting my research as a comment for now. My search returned the following results for examples of mystery shopper questionnaires for retail stores that may be used easily for the fashion sector as well. Here is an excellent six page retail store mystery shopper survey from WiseShops. “WiseShops has designed the following report specifically for the retail industry. Our goal is to provide the individual and/or franchise operator with a snap shot view of his/her operation at a glance. This information can then be used as a great training tool for the employees and management team.” This survey includes: Pre-Visit Call – 8 questions Store Exterior – 10 questions Store Interior – 5 questions Restrooms – 6 questions Atmosphere – 3 questions Displays – 10 questions Sales representatives – 3 questions Check out – 26 questions Value – 3 questions You may view a completed example here: http://www.wiseshops.com/reports/comp474.pdf ================================= Customer Perceptions provides another Mystery Shopping Questionnaire that should easily apply to your industry of interest. This one has 18 questions in 5 sections. SECTION 1: STORE PRESENTATION – 8 questions SECTION 2: STAFF APPEARANCE – 3 questions SECTION 3: CUSTOMER SERVICE – 5 questions SECTION 4: SELLING SKILLS – 2 questions SECTION 5: RECOMMENDATIONS FOR IMPROVEMENT Source: Customer Perceptions http://www.customerperceptions.ie/s_ap_frm.htm Here’s another sample retail evaluation form courtesy of Customer Perspectives http://www.customerperspectives.com/sampleform_retaileval.html ================================= This mystery shopping questionnaire has 19 questions in 6 different categories. The categories are: Store appearance – 3 questions Store welcome – 3 questions Information gathering – 5 questions Showing the merchandise – 3 questions The Sale – 3 questions After the sale – 2 questions Comments: You can view this questionnaire here: http://www.talljames.clara.net/folio/pdf/mystery.pdf ================================= Here is an example of a mystery shopping report form used by shoppers to report on a furniture chain store that with a few minor changes may be used for any retail store. http://www.shopaudits.com/Sample/sample_report.asp Here is a sample convenience store questionnaire. http://www.sparagowski.com/income2.cfm ================================= Another Sample Questionnaire http://members.tripod.com/freehowtobooks/mystery_shopper_book.htm SAMPLE SHOPPING QUESTIONNAIRE BUSINESS (Store) NAME: ________________________________________________ ADDRESS:______________________________________________________________ MYSTERY SHOPPER'S NAME:____________________________________________ DATE AND TIME OF SHOPPING EXPERIENCE:_____________________________ YES NO N/A Was store clean and neat? Was lobby/waiting area clean? Was your presence acknowledged within a short time of arrival? Were you greeted in a friendly manner? Were employee's dressed professional? Did they offer to assist you with problems? Were they courteous? Did they know their products well? Were the dressing rooms clean? Did they thank you for shopping with us? In the space provided below, please give a summary of your shopping experience. ______________________________________________________________________ ______________________________________________________________________ How do you rate this establishment? ____________ Excellent ____________ Good ____________ Fair ____________ Poor Based on your experience, would you shop at this location again in the future?_________ http://members.tripod.com/freehowtobooks/mystery_shopper_book.htm http://www.dollarfrog.com/ss/sample.jsp http://members.aol.com/mysteryshops/form.html ======================================== For $79.99 you may purchase ready to use PDF Templates for Mystery Shoppers. “No time to type all the forms needed to start your business? Need someone to do it for you? We already have! If you want to cut hours, days and weeks of typing from your busy schedule then why not purchase our standard ready to use evaluation and business form templates for $79.99. You will get 112 pages of forms and evaluations that will give you a head start to getting your business going. Our forms come in PDF format which will allow you to edit them with your own content and logo” http://www.basicsuccess.com/template.php You may order the ready to use PDF templates for $79.99 http://www.digibuy.com/cgi-bin/order.html?JWeis ======================================== A UK company, SMBS, allows you to register free at their site and receive one free sample survey of your choice: http://www.smbs.co.uk/register.htm ======================================== Search Criteria: Mystery shopper template Mystery shopper sample survey Mystery shopper question template Mystery shopper sample questions OR form Mystery shopper checklist template "Mystery shopper" questionnaire sample OR example Survey templates for mystery shoppers Mystery shopper checklist If this information meets your needs, please let me know and I will gladly post it as the official answer. Best Regards, Bobbie7-ga |
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