my earthlink tech support believes that my inability to send or
receive email is because i have a    bug bear virus.  he said to go to
securityrespnnse.semantics.com and they would walk me thru fixing
but....i cant find the web site ?????

Hi wolfie11,

I would run a virus scan before indiscriminately using a virus removal
tool...

You can do a free virus scan online here:

Trend Micro's free online virus scanner:
http://housecall.trendmicro.com/
You can scan without registering, or just enter your email address and
move to the next page. The web site will ask yo scan your computer. It
will then offer to install some files on your computer. SAY YES to the
window asking if this is OK. It's perfectly safe to do this.

The virus scan will take anywhere from 30 minutes to a couple hours,
depending on your computer. At any rate, at the end you will know if
you have a virus or not. WHat's really handy about this virus scan is
that if you DO have one, it's name is given to you and if you click
the name in the results window you will automatically be taken to a
web page that describes the virus and how to remove it.


And, since you asked, here's the link to the BugBear virus page at
Symantec:

W32.Bugbear@mm
http://securityresponse.symantec.com/avcenter/venc/data/w32.bugbear@mm.html
There are variations, but this is the main BugBear virus information
page.

Here's the link to the BugBear Removal Tool you see listed on the
page:

Removal using the W32.Bugbear@mm Removal Tool Page:
http://securityresponse.symantec.com/avcenter/venc/data/w32.bugbear@mm.removal.tool.html
Open both these web pages then call earthlink tech support again,
they'll help you get rid of the BugBear!


Bookmark the link below so you can get to Symantec's main virus page
easily:

Symantec Security Response - Latest Virus Threats
http://www.symantec.com/avcenter/
This is their main page with updates on all the latest virus threats.


Hope this helps...

~~Cynthia

Search Strategy:
"Symantec Security Response"
Trend "House Call"

I agree with cynthia-ga that you should run a virus check on your
computer before trying a removal. But you can do that on Symantec's
Web site as well.

Go to
  http://securityresponse.symantec.com/
About halfway down that page, on the right side, below the list of
removal tools, you'll see an icon link to "Check for security risks".
Follow that link. On the page that results, start the Virus Detection
process.