How do I unlock my computer? I downloaded PC Lok from winfiles.com and
now it has frozen me out of my computer. I will not accept any
password.

Hi there, Debralee!

I can assure you that there is no need to panic, you have two possible
options.

If you are using and paid for the registered version of the program,
all you need to do is contact the support department.
Their email address is support@pclok.com and they will be able to gain
access to the computer.
For further information on this, visit the following page:
http://www.pclok.com/html/lostpassword.html

If you are using the 15-day trial version then all you need to do is
wait until the 15 day period is over.
It's not ideal if you need access but according to the FAQ [
http://www.pclok.com/html/faq.html#G3 ], no further protection will be
provided by PC Lok after the 15 days so your PC will then be unlocked.


I hope this helps!
Kind regards,
errol-ga.


Google searches used
=====================

"pc lok"
://www.google.co.uk/search?q=pc+lok

---

Clarification of Answer by errol-ga on 13 Jun 2003 10:29 PDT

I'm sorry that in your opinion you feel that I did not answer the
question.

For further clarification, you cannot remove the software or even
access the PC until the 15 trial period is over.
errol-ga.

did not answer my question. No I did not register it. The lock keeps
coming up and does not let me put my password into the space provided.
So I cannot delete the program from my computer. And the company will
not answer my question because I did not register it.

debralee-ga,
I understand and sympathize with your plight, however, for future
reference it might be best to keep in mind that when you are seeking
help for "technical related" issues, that the researchers here often
must employ a "process of elimination" in order to solve your problem.
You may have to try several different solutions made by the researcher
before the problem is fixed. That is why the "request clarification"
option is so vital when using GA for technical support.
My best advice is to give the researchers a chance to work with you by
requesting a clarification before rating them.
Best of luck to you in solving your problem!
chellphill-ga

boot into safemode and remove the program!

Thank you for your consideration. I did over-react. People at my
office depend on me (just because I know more than they do) to help
them. I panicked when I couldn't get the computer to work. Whereas I
have seen and probably done, at some point in my life, work in safe
mode, I don't feel comfortable doing it. I'm afraid i'm going to
something that may make things worse. I'm great at anything to make
things easier using MS Office, which is what I do most. However, these
people think I know everything about computers, which I don't. I refer
all hardware/dos stuff to a computer programmer friend, who happens to
be out of town. If you can talk (write) me through getting to safe
mode and successfully delete the program without deleting something
else (like the hard drive) I would appreciate it. If not, you put my
mind at ease, because the programmer I know will be back on monday and
I can have him come over and do what you suggested.  Thank you again
for your help.
debi tubbs

Hi debralee,

Safe Mode is nothing to fear - it just means that only the essentials
are loaded, leaving off all the rest. In your case, this would
presumeably mean that you could get to your desktop (it will look
alittle weird - this is normal) because PC Lok is a non-essential and
therefore it would not be opened. Entering Safe Mode is easy but
depends on your computer/OS - check the manual that came with your
computer or have a look at these links:

How to start the computer in Safe mode
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406

Safe mode startup options
http://www.microsoft.com/windows2000/en/server/help/default.asp?url=/windows2000/en/server/help/boot_overview.htm

In Windows, what is 'Safe Mode' used for and why?
http://www.howstuffworks.com/question575.htm

More links can be found here:
://www.google.ca/search?as_q=&num=100&hl=en&ie=UTF-8&oe=UTF-8&btnG=Google+Search&as_epq=safe+mode&as_oq=&as_eq=&lr=&as_ft=i&as_filetype=&as_qdr=all&as_occt=any&as_dt=i&as_sitesearch=&safe=images

Once you are at your desktop, go to Start / Settings / Control Panel /
Add/Remove Programs and highlight PC Lok and click Remove. When it is
finished, restart your computer and all should be well.

As chellphill already mentioned, errol-ga would've been happy to help
you had you posted a clarification.

Good luck - let us know how it goes,
hummer

To: hummer-ga.  Thank you very much. Actually when I tried to put the
computer in safe mode, the pclok actually uninstalled itself.  I don't
know why it didn't do that when the trial period ended, but
nevertheless, that is what it did.  I appreciate all of your patience
with me.
Thank you.
debi