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| Subject:
Harassment from the Google Researchers
Category: Miscellaneous Asked by: nggd-ga List Price: $2.00 |
Posted:
14 Jun 2003 18:34 PDT
Expires: 14 Jul 2003 18:34 PDT Question ID: 217434 |
Alright, so I asked for a refund that was unsatisfactory from one of your researchers--larre-ga--and now every time I post a question somebody makes the comment of "check what user considers a "full" question" or something. How can this stop, it's preventing any of my questions from being answered whatsoever. Is incompetency suppost to be rewarded here? Look whatever it will take for this to stop, need some advice. Thanks in advance. |
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| There is no answer at this time. |
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| Subject:
Re: Harassment from the Google Researchers
From: larre-ga on 16 Jun 2003 11:04 PDT |
I'm so sorry that your experience with us has not been optimal. As Researchers on independent contract to Google Answers, we're expected to treat every customer with courtesy and professionalism. I have a reputation among my colleagues and customers for thorough research and courteous, "extra mile" customer service. In this case, those qualities were inadequate, and I was unable to offer you a satisfactory answer. As Researchers, we're vitally interested in your satisfaction, and wish to assure that you receive exactly what you want with every future query. By referring to previous questions and answers, the intention is to improve upon your experience with us, and allow us to better understand what it will take to make sure your expectations will be completely met, and hopefully, exceeded, by any future answerer. We want you to receive the best of Answers. Best regards, larre-ga |
| Subject:
Re: Harassment from the Google Researchers
From: respree-ga on 16 Jun 2003 13:30 PDT |
Clearly, you are angry. I will offer my opinion of what has happened here. It is not my intent to anger you further, but rather, to help you to see this situation from a perspective other than your own. Firstly, I am 'not' a Researcher, just an independent observer. You should know that anyone may post a Comment (as opposed to an Answer), as I am posting one right now. I've taken a look at the question you posted previously which led to this question about harassment. I see you are correct. It appears few Researchers are interested in helping you. My 'guess' is the reason for this is because (in my opinion) you have been unfair in your handling of the situation. Here are the facts, as I see them. 1. You asked a question and posted a fee (with an offer for a big tip). 2. You received an answer to your question 3. You asked an additional question 4. You did not pay the fee, nor the tip offered. Here's my assessment. When you ask a question, you need to post a 'complete' question. Said bluntly, if you're going to play the game, play by the rules. I imagine Researchers decide to answer a certain question based on, among other things, the compensation offered along with their initial estimate of how much work is required to answer the question. After they post an answer, by you posting 'yet another' question (as opposed to a clarification to a response), I would imagine they are thinking several things. 1. They are assessing if they did, in fact, answer your original question completely. If not, I'm pretty certain most Researchers would happy answer (or further research) your second question. 2. They are thinking, "Gee, now I get to do more work than was originally agreed upon for the fee offered." You should note Researchers are 'not' in a position to demand (or ask for) more money for the additional questions after the initial question/fee has been posted. Maybe some will 1) happily do it, 2) 'begrudging' do it or 3) won't do it. If you want a brutally honest answer to your question, I think you mishandled the situation. In my opinion, if you were dissatisfied with the answer, instead of stiffing the Researcher, you should have asked for clarification to his answer and allow him/her the opportunity to resolve your dissatisfaction. You gave him or her no such opportunity. Here's the situation your Researcher now finds him/herself in. They did all this work for you, were not given the opportunity to resolve your dissatisfaction, and to top it off got paid nothing in return. How would you feel if you were in their place? From my observation, the Researcher's at G**gle are a tightly knit online community. As such, they understandably, look out for one another. You should know that these people are 'not' employed by G**gle, so reporting this incident to the company for corrective action would surely be a waste of time. I mean you could, but in my view, they have not acted inappropriately or unprofessionally (your opinion may differ). As for your current predicament, the only way I can see how you might possibly get off their unofficial blackball list is to admit your error, pay the fee previously withdrawn and offer an apology to all of them explaining that you mishandled the situation. I know I said some things you probably did not want to hear, but you did ask for suggestions. I hope this information help you to resolve your situation. Good luck. |
| Subject:
Re: Harassment from the Google Researchers
From: journalist-ga on 16 Jun 2003 14:57 PDT |
Greetings Nggd: To answer your question above, the reason a Researcher will post something like "please see question xxxX to see customer expectations" (or something similar) is so that other Researchers may review a previous exchange between a customer and a Researcher. We want to please our customers it's helpful to see exactly what the customer considers an incomplete answer. To address Respree's reference to "unofficial blackball list," I am an active member of the Researcher forum and, to my knowledge, no "blackball list" exists. Opinions may be voiced and shared among researchers but there is nothing even remotely termed "blackball list." We are independent contractors for Google Answers and we seek to increase revenue for GA, not drive customers away. Many of us depend on the revenue we generate answering questions to pay mortgages, buy groceries and give our children adequate health care. Also, many customers miss the meaning of the Clarification portion of Google Answers and it is unfortunate when that happens. That may be what happened in your case - you didn't know that just because the question had been answered that the experience with that question was over. I hope this complimentary answer brings you a bit more enlightenment regarding your query. Best regards, journalist-ga |
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