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Q: How does Teltech help businesses make more money? ( Answered 5 out of 5 stars,   0 Comments )
Question  
Subject: How does Teltech help businesses make more money?
Category: Business and Money
Asked by: allengoogle-ga
List Price: $27.00
Posted: 20 Jun 2003 19:53 PDT
Expires: 20 Jul 2003 19:53 PDT
Question ID: 219919
Please read the following link, and I'd like your feedback on How does
Teltech help businesses make more money?  Be as specific as possible. 
Thank you!!!

http://www.mccombs.utexas.edu/kman/telcase.htm
Answer  
Subject: Re: How does Teltech help businesses make more money?
Answered By: wonko-ga on 26 Jun 2003 12:15 PDT
Rated:5 out of 5 stars
 
Teltech can help companies, whether a large or small, make more money
by reducing the cost and difficulty of acquiring information when
employing an expert on their own is impractical or not cost-effective.

Examples of when a company might find it useful to contact Teltech:
•	The company cannot hire someone quickly enough to get the
information needed in time.
•	The company does not have enough tasks for an expert to make it cost
effective to employ one full-time.
•	The company cannot hire an appropriate expert because one is not
readily available.
•	The database to be searched is expensive to access, requires a
person to do the research who is needed elsewhere, and/or requires
special skills and jargon to use and interpret the results.
•	The company needs assistance to identify a qualified person to hire.
•	The company is not familiar with the appropriate type of expert to
contact.
•	The company needs assistance in figuring out exactly what
information it needs.

Companies frequently need information that they themselves do not
have.  They might need information about a market they are thinking
about entering or technical information about a material or
manufacturing process.  For example, Procter & Gamble knows pretty
much everything there is to know about making paper products (they
make Bounty paper towels, Charmin toilet tissue, Pampers diapers, and
Always sanitary pads).  However, they probably know next to nothing
about microprocessors.  So, if someone Procter & Gamble gets an idea
for a new product that might need a microprocessor, the company either
needs to hire someone with microprocessor expertise or contact a
company like Teltech to find them an expert.  If Procter & Gamble
thinks that there are not likely to be enough questions about
microprocessors within the company to keep an employee busy, or if
they need the answer very quickly, then a company like Teltech can be
highly valuable in allowing them to acquire the information they need
about microprocessors quickly and at much less expense than hiring
their own expert.

Procter & Gamble is an enormous company.  Smaller companies may also
have this need as well.  There may simply not be enough employees to
assign one to do research on a particular topic, or it may be more
valuable to have the company's employees working on something else
while a company like Teltech does research.  Furthermore, a smaller
company is less likely to have enough questions to amortize the cost
of employing an expert in a narrow field.

Sometimes the relevant expert simply is not available to be hired.  In
the case of a new technology, or a very specialized field, the only
qualified experts may be university faculty who are not willing to
leave their universities or persons employed by other companies.  For
example, one of my professors is an expert in welding.  He would never
leave MIT, but he consults with many companies.  Ford, being a company
that gives millions of dollars a year to MIT for research and has lots
of welding problems, consults with him frequently.  However, most
companies, particular smaller companies, do not know that he exists. 
Teltech could allow more companies to utilize his expertise to solve
their problems where as they never could have found him independently.

Databases can be expensive, costing thousands of dollars a year to
access.  Unless the company has many questions that can be answered by
consulting the database, it simply is not cost effective to purchase a
subscription.  Furthermore, it may require an expert to properly
search and interpret the results from a database because of jargon and
required technical expertise.  Because a company like Teltech can
amortize the cost of accessing a database across many client requests,
they can offer searches of a database to a client for far less than it
would cost the client to purchase access for themselves.

Another example where the type of service Teltech offers could be
useful occurs when a company considers entering a new market.  Suppose
a small company would like to explore exporting their products to
Japan.  They could hire an expert on doing that to answer their
questions, but may find that the market isn't as promising as they
thought, in which case they would have to fire the expert if they
decided not to export to Japan or their initial attempts went poorly. 
Alternatively, they could enlist a firm like Teltech to learn about
the possibilities and, if they are favorable, try exporting and seeing
how things go before, or instead of, hiring an expert.

An additional example could be an individual inventor who has an idea
for a new product but lacks technical expertise in specifying
materials and/or identifying someone to manufacture it.  Hiring a
full-time expert is probably not an option because there are only a
limited number of questions to be answered, and the inventor may not
want to commit to paying someone a salary for a considerable period of
time.  The inventor also may not know who could answer his or her
questions or even how to construct them properly using the appropriate
terminology.  Therefore, a company like Teltech can provide tremendous
value by rapidly connecting the inventor with the relevant experts so
that he or she can get his or her product patented and on the market
as quickly as possible.

In summary, Teltech makes it possible for companies to acquire
information, in certain circumstances, either less expensively than
they can do so themselves and/or can enable companies to acquire
information they could not otherwise obtain.  By allowing companies to
have good information, the companies can make better decisions
regarding their business, leading them to make more money.  Companies
can use information to make more money in a variety of ways.  For
example, they can make their products out of the right materials so
that they meet customer needs and they can more effectively market
their products to prospective customers.

I hope you have found the above analysis useful.  Please request
clarification if it is needed.

Sincerely,

Wonko

Request for Answer Clarification by allengoogle-ga on 26 Jun 2003 15:53 PDT
Thank you very much for this very complete/useful/helpful answer! 
Indeed, I've one more question that I really hope you can answer it
for me, I appreciate your kind assistance.  Thanks a lot!

The question is as follows:

How does Teltechs assisted data base searches help businesses become
more profitable?

Clarification of Answer by wonko-ga on 26 Jun 2003 17:26 PDT
The same fundamental concept of a company having access to better and
more timely information will allow it to make more money applies. 
Databases are frequently searched for market research purposes, such
as learning about competitors' activities.  One can also learn about
the sales of various products in different geographic locations,
retail channels, and consumer demographic groupings.  A company could
use the results of a search to compete more effectively with a
competitor or to identify an underserved market.


By using an assisted database search, the client gains access to over
1600 online databases, a number which would be prohibitively expensive
for the client to subscribe to themselves most likely.  In addition,
the analyst is very knowledgeable about the search topics and the
usage of the databases, thereby allowing the selection of an
appropriate database and a high-quality search.  The client may have a
problem to be researched, but does not know the best search terms to
use to retrieve relevant information.  The client also saves the
expense of employing someone to search databases.

Wonko
allengoogle-ga rated this answer:5 out of 5 stars
Wonderfully brilliant excellent Researcher WonKo-ga!!!  I highly recommended!!!

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