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| Subject:
No dial tone on house phones
Category: Miscellaneous Asked by: ward1-ga List Price: $15.00 |
Posted:
22 Jun 2003 21:19 PDT
Expires: 22 Jul 2003 21:19 PDT Question ID: 220580 |
My phone lines have suddenly lost their dial tone. I checked each phone and jack. The jacks all glow green. But not sure if a way to check a faulty telephone? On one line there is a lot of static. Most lines are just silent. Can it be the cords, the telephone company outside lines, or what is it? I have seven phone connected and one modem. I disconnected all of the 3 caller ids from their outlets. No luck. |
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| There is no answer at this time. |
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| Subject:
Re: No dial tone on house phones
From: anonymoose-ga on 22 Jun 2003 22:24 PDT |
Sounds like a dead short or bad dammel (a digitial switch that splits one line into two at your service connection) If there is static I would work the short angle. a tech woudl probably disconnect each pair at the service entry until the short disappears then work the length of the shorted line once isolated. If you have more than one phone spliced into a pair then check the splices. Also, it might be worthwhile to check the plug boxes in each room for dust etc. that might cuase the short. Disconnecting each phone until DT returns might also aide in diagnosis. This is what tech might do, if you do not understand or do not feel competent then call the phone company. |
| Subject:
Re: No dial tone on house phones
From: research_help-ga on 23 Jun 2003 13:29 PDT |
We once had this problem in my house and the culprit was that one of the wires had gotten underneath the leg of a bed and this caused all of the phones to have no dial tone. Once we picked up the bed and moved the wire over, all service came back immediately. |
| Subject:
Re: No dial tone on house phones
From: poe-ga on 23 Jun 2003 15:33 PDT |
Have you recently added a new phone? If so, try disconnecting it and trying again with less phones attached. Each individual device you attach to a phone line has a REN (Ringer Equivalence Number). When more than one device is connected you can find the total load on the line by adding their RENs together. Most standard telephone lines support a total REN of four. If you exceed this load you may lose dial tone or incoming calls. |
| Subject:
Re: No dial tone on house phones
From: denco-ga on 23 Jun 2003 17:21 PDT |
Howdy ward1! You might be able to see if it is the telephone company's lines by going to where the lines enter your house (usually called the demarcation point or demarc) and see if there is a newer (usually) plastic box there. If there is one there, it might have a section marked "consumer access" or such with a screw or nut holding the cover down. Open this area (if you have one there, it is designed specifically for you to access this section, so don't worry about the "phone cops") and inside you will usually find a short phone type cable with phone type plug on the end. Unplug this plug and plug a phone in there and see if you have tone. You should as generic (not wireless, etc.) as phone as possible. If you have tone there, then the problem is in the house someplace. If that is the case, then disconnect all of the phones and try them in their usual outlets one at a time until you find the problem. If you do not get tone at the demarc, try another phone there and if still no tone, call your telco provider, report the problem, and tell them exactly this: "I tried to working phones at the demarc and there was no tone there." This will tell them you know the basics of telco work. Looking Forward, denco-ga |
| Subject:
Re: No dial tone on house phones
From: tlspiegel-ga on 25 Jun 2003 00:10 PDT |
You might want to buy a new phone wire that goes from the jack to the phone and a new cord that goes from the phone to the handset - test that. Sometimes the cords or wires will go bad for no reason. tlspiegel |
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