apcs_uk-ga,
Thanks for the opportunity to answer this question!
CTRL-ALT-DEL is caught by the operating system. It would be
beneficial to know what operating system you have, but if a complete
re-install occurred, it is unlikely the operating system is a problem
(although Windows ME has a notorious reputation for instability). One
thing you don't mention is whether your drivers have changed, or
whether after your re-installation you updated the drivers on your
system, or whether the system was automatically updated somehow.
Check these things first.
Given the description of your problem, I'd be thinking about memory
first and foremost. If the video powers up and the BIOS seems OK,
it's more likely a memory problem. I have seen similar crashes in
excessive heat situations - like, the processor fan stops working and
so the processor isn't getting cooled down, overheats, shuts off;
things of that nature. The memory can be tested by a qualified repair
shop, or you can download applications which do exhaustive tests on
your memory. I would try removing memory chips in your computer,
swapping them around, etc as a methodical approach to the solution.
The disk is unlikely, but possible. If it were a disk error, I would
expect to be seeing many issues of data corruption in the freezing
situation which you describe, unless the error was on a particular
portion of the hard disk that was commonly accessed - say, for
instance, a swap file. Again, a reinstallation would probably
highlight or at least provide some insight on this problem.
If the memory checks out OK and the processor fan is running, I would
look then at replacing the motherboard. Motherboards do fail,
certainly. If the computer is older than eighteen months this
becomes a slightly greater possibility, but many systems can run for
years without problems. The memory is perhaps the most delicate
component in a machine when it comes to electrostatic or electronic
problems, and the situation you're describing leads me to believe
that's it.
I wouldn't replace the motherboard until you have replaced memory,
processor (if possible - on older models of machines replacing the
processor may be impractical and a motherboard+processor combo may be
cheaper or easier), and perhaps trying a brand new disk, but that is
less likely. I rule out the video card since there are no odd
problems as far as the display goes.
Testing utilities - Commercial utilities are listed but free versions
should be available.
http://www.uxd.com/wst.shtml (Windows Stress Test)
http://www.pccertify.com/products/whatmem.htm (Memory testing
utility)
http://www.memtest86.com/ (Memtest for x86)
Research methodology:
Google searches on lock-up, memory test, computer crash diagnosis
information, and personal knowledge
Good luck!
arimathea-ga
Researcher |