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Subject:
Computer Lock-ups, diagnosing advice.
Category: Computers > Hardware Asked by: apcs_uk-ga List Price: $10.00 |
Posted:
26 Jun 2003 16:16 PDT
Expires: 26 Jul 2003 16:16 PDT Question ID: 222188 |
Im after some general advice on how to start to diagnose a computer freeze-up. By freezeup, i mean mouse will not move, ctrl+a+d does nothing - power off at the wall jobby. An example. A computer that has worked fine for 18 months suddenly starts freezing 3 - 4 times per day. Just to narrow down possibility of corrupted drivers or system files, I format the hard drive and reload windows (ME in this case). The computer needed a cleanout anyway. Same happens, it continues to freeze several times a day. I am suspecting hardware at this point (nothing else software wise has changed and the hard drive has been formatted), but where do you start - and at what point do you say, right - replace motherboard? Look forward to some info. |
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Subject:
Re: Computer Lock-ups, diagnosing advice.
Answered By: arimathea-ga on 26 Jun 2003 16:34 PDT Rated: |
apcs_uk-ga, Thanks for the opportunity to answer this question! CTRL-ALT-DEL is caught by the operating system. It would be beneficial to know what operating system you have, but if a complete re-install occurred, it is unlikely the operating system is a problem (although Windows ME has a notorious reputation for instability). One thing you don't mention is whether your drivers have changed, or whether after your re-installation you updated the drivers on your system, or whether the system was automatically updated somehow. Check these things first. Given the description of your problem, I'd be thinking about memory first and foremost. If the video powers up and the BIOS seems OK, it's more likely a memory problem. I have seen similar crashes in excessive heat situations - like, the processor fan stops working and so the processor isn't getting cooled down, overheats, shuts off; things of that nature. The memory can be tested by a qualified repair shop, or you can download applications which do exhaustive tests on your memory. I would try removing memory chips in your computer, swapping them around, etc as a methodical approach to the solution. The disk is unlikely, but possible. If it were a disk error, I would expect to be seeing many issues of data corruption in the freezing situation which you describe, unless the error was on a particular portion of the hard disk that was commonly accessed - say, for instance, a swap file. Again, a reinstallation would probably highlight or at least provide some insight on this problem. If the memory checks out OK and the processor fan is running, I would look then at replacing the motherboard. Motherboards do fail, certainly. If the computer is older than eighteen months this becomes a slightly greater possibility, but many systems can run for years without problems. The memory is perhaps the most delicate component in a machine when it comes to electrostatic or electronic problems, and the situation you're describing leads me to believe that's it. I wouldn't replace the motherboard until you have replaced memory, processor (if possible - on older models of machines replacing the processor may be impractical and a motherboard+processor combo may be cheaper or easier), and perhaps trying a brand new disk, but that is less likely. I rule out the video card since there are no odd problems as far as the display goes. Testing utilities - Commercial utilities are listed but free versions should be available. http://www.uxd.com/wst.shtml (Windows Stress Test) http://www.pccertify.com/products/whatmem.htm (Memory testing utility) http://www.memtest86.com/ (Memtest for x86) Research methodology: Google searches on lock-up, memory test, computer crash diagnosis information, and personal knowledge Good luck! arimathea-ga Researcher |
apcs_uk-ga
rated this answer:
Nicely summed up. I have changed the ram and had no problems yet. Thanks for your time |
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Subject:
Re: Computer Lock-ups, diagnosing advice.
From: feilong-ga on 26 Jun 2003 16:51 PDT |
Hi Apcs_uk-ga, The motherboard and processor are normally the last things to go out. There are a number of possibilities for this kind of behavior. One I suspect is your hard drive, that it developed some physical bad sectors. When the drive's reader tries to access the part on your drive with the bad sector, it will try to access it over and over and as a result, your system hangs. Since you have formatted your drive already and have the option to format it again because it's still empty, try to format it again and have it scanned on another system using a disk utility such as Norton Disk Doctor. That way, the bad sectors will be identified and tagged. Another thing is overheating. Check your processor's fan if it is still rotating or not. You can turn off your system and try to flick and rotate the fan with your finger. If it rotates freely, well and good. If it doesn't and it seems to be stuck, it's time to get a new fan. If ever you'll buy a replacement, select the best fan available in your area. Best regards, Feilong |
Subject:
Re: Computer Lock-ups, diagnosing advice.
From: nickdanger-ga on 27 Jun 2003 10:51 PDT |
I don't mean to confuse the issue even more, but I always suspect the power supply first. Voltage instability will wreak havok on any electronic system. |
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