PC mag (www.pcmag.com) reviews various pc manufacturers for service
and customer satisfaction. I can’t find that Link.

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Request for Question Clarification by kriswrite-ga on 27 Jun 2003 18:28 PDT

Are you positive it's PC Magazine who ran this story? I seem to recall
seeing it in a different magazine...

kriswrite

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Clarification of Question by cheaptrinkets-ga on 27 Jun 2003 20:09 PDT

yes, once a year they do a story where users rate various pc makers
such as dell, compaq, etc

Dear cheaptrinkets-ga,

Good day!

Every year, PC Magazine conducts a survey among 6,000+ subscribers
about their experiences with their desktops, laptops, printers,
software, ISPs, and servers. Based on the findings, the Service and
Reliability  Awards are given under each category.

The PC Magazine 15th Annual Reader Survey: Service & Reliability was
published in the issue dated July 11, 2002. It is available online at
the following link:

http://www.pcmag.com/article2/0,4149,334185,00.asp

You can follow the table of contents to get more details on desktops,
notebooks, etc.

I hope this satisifies your query :)


Regards,

reeteshv-ga

Search Strategy:
First I went to the magazine web site ( http://www.pcmag.com ) and
tried to search there with disappointing results :( Then, I visited
the "About" section and got the link for the "Editorial Awards"
section. The awards section mentioned the Service and Reliability
Award but did not give any links to follow :( Then, I decided to fall
back on my favourite Google. The search results contained a link to
Dell press release. I followed the link

http://216.239.37.100/search?q=cache:GQSq0-psfFEJ:www.dell.ca/ca/en/bsd/services/support/service_awards.htm+PC+Magazine+Service+Reliability+Awards&hl=en&ie=UTF-8

and found that the awards were published in the August 2002 issue of
PC Magazine. The process then became easy. I browsed through the
archives section ( http://www.pcmag.com/previous_issues/ ) and found
the relevant link :)

Search term:

PC Magazine Service Reliability Awards
://www.google.com/search?q=PC+Magazine+Service+Reliability+Awards&hl=en&lr=&ie=UTF-8&safe=off&start=0&sa=N

Quick and accurate. Thanks!

Dear cheaptrinkets-ga,

Good day!

Thanks for the nice rating and also the tip :)

Regards,

reeteshv-ga