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Q: FIX INSTALLING SOFTWARE PROBLEM ( No Answer,   2 Comments )
Question  
Subject: FIX INSTALLING SOFTWARE PROBLEM
Category: Computers
Asked by: dogchow-ga
List Price: $40.00
Posted: 05 Jul 2003 14:31 PDT
Expires: 04 Aug 2003 14:31 PDT
Question ID: 225448
I AM TRYING TO INSTALL A SOFTWARE IN WINDOWS XP.WHEN THE INSTALLING IS
ABOUT FINISHED I GET A ERROR MESSAGE SAYING DLL C; WINNT/SYSTEM32 IS
NOT A VALID WINDOWS IMAGE.  I CAN NOT INSTALL THE SOFTWARE. WHEN I
CLICK TO IGNOR THIS MESSAGE , I GET ANOTHER ERROR WITH A DIFFERENT
FILE MESSAGE SAYING THE FILE IS NOT A VALID WINDOWS IMAGE.
 I HAVE TRYED DIFFERENT THINGS TO FIX THIS PROBLEM. I DOWN
LOADED FILES THAT CAME UP ON THE ERROR MESSAGE. I HAVE INSTALLED ALL 
THE UPDATES .I SCANNED FOR ANY VIRUS.REINSTALED WINDOWS XP.THE SOFT
WARE
IS  GROWIT GOLD WORKS MILLENNIUM EDITION-V9.00

Request for Question Clarification by tisme-ga on 05 Jul 2003 14:33 PDT
What software are you trying to install? Is this software on a CD-ROM?

Request for Question Clarification by shiva777-ga on 05 Jul 2003 16:21 PDT
Try running your computer in safe mode and installing it:

run in safe mode do this:
1) Click the Microsoft Windows Start button, choose Shut Down, and
then choose Restart.
2)As the computer is restarting, press and hold down the F8 key to
open the Windows Startup Menu.
3)Use the arrow keys on the keyboard to select Safe Mode, and then
press Enter.
4) Click OK to the "Windows is running in safe mode" message.

If this works let me know and I will post it as an answer. I think it
will. -shiva777
Answer  
There is no answer at this time.

Comments  
Subject: Re: FIX INSTALLING SOFTWARE PROBLEM
From: tisme-ga on 05 Jul 2003 14:52 PDT
 
Hello dogchow, 

Unfortuanately, it seems to me that your copy of Growit Gold might be
defective. You should be able to get a free replacement copy from the
company you ordered it from.

"Warranty: GrowIt Gold Works CD's are guaranteed for a period of 3
months. Replacement copies will be supplied if discs are found to be
damaged or faulty within that time. Being copyable media, GrowIt is
not offered as trial ware and is not returnable for this reason.
Please free free to ask for any details before purchasing."
SOURCE: http://www.taoherbfarm.com/disclaimer.htm

Take a look at the cd to see if there are any visible scratches on it.
If you see any visible dirt or scratches, you should run the cd-rom
under water and use a bunch of soft tissues to wipe off the dirt, and
then retry it when it is dry. If you notice that there are a lot of
scratches on the CD-ROM, or that there is one threatening scratch,
this could confirm that the problem is the CD that the software came
on.

Are you having any problems reading other cd's? Are you able to
install this cd on another computer? (note that even if you are, the
cd could be damaged enough so that your pc can not read it, but most
likely it would not work on both computers).

Some other ideas: 

How did you reinstall Windows? Did you format your hard drive to
reinsall, or did you just install over the previous OS?

Have you downloaded all Application Compatibility updates from
http://windowsupdate.microsoft.com ?

Try running the installation program using Application Compatibilty
with an other operating system. Right Click the Setup or Install
program, and click on Properties. Click on the Compatibility Tab and
then click on "Run this program in compantibility mode for:" and
select Windows 98. Click on Apply and then Click OK and try running
the installation again.

I look forward to your response,

tisme-ga
Subject: Re: FIX INSTALLING SOFTWARE PROBLEM
From: carotslicer-ga on 16 Jul 2003 03:34 PDT
 
The image might not be a compatible 32 bit image that can be used in
the system32. It cant be registered in. Upgrade the images supplied by
the s/w and try re-installing them.

--carotslicer

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