This question is for Wonko-ga only.

Sorry about the George Washington question.  This website isn't all
that intuitive.  It was a test.

I'm running Windows 2000 Professional on an IBM T-23.

On one of my questions to you about Avid Xpress DV 3.0, I told you I
was having problems with the "record" function.  Though the computer
can see the camera in the Device Driver, the Avid "record" function
will not drive the camera (re-wind, fast forward, record, play, and
etcetera).

You suggested that I download Microsoft Service Pack 2, uninstall
Microsoft Service Pack 3, and then install Service Pack 2.  I'm pretty
sure that this will solve my problems and I thank you for this idea

Downloading Service Pack 2 to a temp file is easy.  I bet it will be
easy to install, too.  However, in Add/Remove Programs, there is no
Service Pack 3 shown.  There's no SP3, either.  However, there are
lots of Windows 2000 hotfixes.

So ...... exactly what do I uninstall to get rid of Service Pack 3?

One computer guru with whom I talked says that there is no way to
uninstall a Service Pack once it's in place.

If this is true, can I install my IBM Recovery CD Rom and take care of
the problem that way?  I realize that will wipe everything out, but it
doesn't matter too much.

The problem is, what's the Service Pack number on the Recovery CD Rom.
 The information on the CD ROM is as follows.

- Recovery CD ROM for IBM Thinkpad T23 MT 2647

- Version 1.0

- English/W2K-DT/Bootable

- January 2002

- IBM P/N 32P6641

Please let me know if you have any ideas.  Also, I think I'm paid up
now.  But, again, this website isn't all that intuitive.

Thanks,

Zaynab-ga

First of all, you don't want to wipe your drive at this stage,
particularly if you haven't done that sort of thing before and don't
have a known successful backup regimen in place.

It is possible you don't have Service Pack 3 installed since I would
expect it to appear in your Add/Remove Programs function in the
Control Panel.  Do you have Service Pack 2? The DLL referred to in the
tech-support note may have been altered by one of the Hot Fixes, or by
some other program.

My suggestion to you would be to try the workaround discussed on the
customer forum http://www.avid.com/community/forums/Forum28/HTML/000003.html.
 At least check to see if you are in this situation:

"Check the properties/VERSION of the following file...

C:\WINNT\system32\drivers\ohci1394.sys

If you have version 5.0.2195.5200 then you are a victim of this
problem. You need to have version 5.0.2195.2924."

If you have the correct version, then something else is probably the
culprit.  If so, and if you haven't installed Service Pack 2
previously, you might try installing it.  You might also try
reinstalling the Avid software again.  If those steps don't solve the
problem, I would suggest posting your problem to the customer forum or
contacting Avid technical support directly before wiping the hard
drive and reinstalling Windows 2000.

I provided you with all of the technical support notes I could find
referring to recording problems in my previous posting.  If you need
me to post them again, please request clarification, and I will add
them to this answer.

Sincerely,

Wonko

---

Request for Answer Clarification by zaynab-ga on 14 Jul 2003 05:55 PDT

Hi Wonko-ga,

It's unfortunate, but I do have Service Pack 3.  The computer had to
go into IBM for service, they re-imaged the hard drive, and I ended up
with Service Pack 3.

I can try the work-around, as you suggest.  But, what I'd really
rather have is Service Pack 2.  Avid is so touchy that I'd rather do
just what they say.  Otherwise, I'm asking for problems.

I do have a successful back-up plan in place via a couple of external
drives.  So, I'm not worried about using the Recovery CD.  But, does
the recovery CD have Service Pack 2 or what?  Can you look at the
information above and let me know what you think?  I'd like to know
before I launch.

Thanks,

Zaynab-ga

---

Clarification of Answer by wonko-ga on 14 Jul 2003 09:35 PDT

Service Pack 3 was not available until August 1, 2002, so it is very
unlikely that it is on your restore CD.

http://www.microsoft.com/windows/lifecycle/desktop/business/servicepacks.mspx

Service Pack 2 was released May 1, 2001, so it might be on your
restore CD.

http://www.microsoft.com/windows2000/downloads/servicepacks/sp2/

I searched the IBM web site, and I was unable to locate any specific
information regarding your Restore CD.  It did appear that they issue
a new Restore CD from time to time, perhaps in conjunction with the
release of Service Packs.

http://www-3.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-39730

I did find some instructions for the use of Restore CDs in general:

ftp://ftp.software.ibm.com/pc/pccbbs/netvista_pdf/01r8023.pdf

In any event, since your Restore CD was issued well before Service
Pack 3 became available, it should put you back to at least Service
Pack 2, if not back to the base Windows 2000 Professional
configuration.  You can always try downloading and installing Service
Pack 2 after restoration.  If it is already there, it should say so
when you try to install it.

Good luck with your restoration.  I hope it goes smoothly and solves
the problems you have been experiencing.

Sincerely,

Wonko

Wonko,

Thanks.  This is just what I need.

Zaynab-ga