I am looking for a paper / case study on implementing an e-commerce
solution. I need information for on all the avenues to consider from
front-end design to fulfilment and customer services. A chart of
somekind which shows how these all interact would be excellent.

Hi! Thanks for the question.

Here are links to papers on E-commerce implentation process and to
case studies that has details of the e-commerce programs made by
certain firms.

E-Commerce Implementation

"E-Commerce Technical Implementation Guide:"
http://www.cisco.com/warp/public/779/smbiz/iroadmap/us/en/ecommerce/ecommerce_tech.html?NO_NAV

"Basic Implementation Options - Business User View"
http://www.eidx.org/publications/techinfo/tech_Basics.html#userView

"e-business On Demand Operating Environment"
http://www.redbooks.ibm.com/redpapers/pdfs/redp3673.pdf

"ERP key to successful 'e-commerce capable' manufacturing"
http://www.serverworldmagazine.com/compaqent/2000/08/ecomm.shtml

------------------------
Case Studies:

"Brady Corporation: Leveraging IBM Technology to Achieve Value-Chain
Integration"
http://www-3.ibm.com/software/success/cssdb.nsf/CS/AKLR-54EQDC?OpenDocument&Site=wsecom

"Case Study Technical Implementation of Integrated E-commerce Solution
at
ALSO ABC, Switzerland"
http://activeanswers.compaq.com/aa_downloads/6/100/225/1/65144.pdf

"Zenith Direct Sales System"
http://development.gbdirect.co.uk/zenith.html

"E-commerce Payment Solutions Implementation and Integration Using IBM
WebSphere Payment Manager"
http://www.redbooks.ibm.com/redbooks/SG246177.html

"Manchester Airport's Web presence takes off powered by IBM
technology"
http://www-3.ibm.com/software/success/cssdb.nsf/cs/AKLR-5K4QJQ?OpenDocument&Site=wsecom

"Freight Traders: New B2B exchange links shippers and carriers"
http://www-3.ibm.com/software/success/cssdb.nsf/CS/AWOD-4RXV5G?OpenDocument&Site=wsecom

"Banco Davivienda brings banking online with IBM"
http://www-3.ibm.com/software/success/cssdb.nsf/CS/NAVO-4N43SJ?OpenDocument&Site=wsecom

"Esävio builds on WebSphere platform to target e-commerce market"
http://www-3.ibm.com/software/success/cssdb.nsf/CS/NAVO-4J6Q9P?OpenDocument&Site=wsecom

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Easterangel-ga                          
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