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Subject:
Word 2000 failure to start/open
Category: Computers > Software Asked by: jaycd-ga List Price: $20.00 |
Posted:
14 Jul 2003 05:59 PDT
Expires: 13 Aug 2003 05:59 PDT Question ID: 229764 |
Windows 2k sp2 When trying to open Word 2000 SR1 or with SR2, I get the following error. Winword.exe - Application Error The instruction at "0x30395c27" referenced memory "0x00000034". The memory could not be "read". I have uninstaled and reinstalled all office components, and service packed the office installation, the same error occurs before and after service packing. I ahve rebooted the machine after uninstalling Office 2k and also after reinstalling Office 2k, and switching the machine off over the weekend. The error first occurred after I shut down Word and got a similar type of error message, on trying to reopen word, the above error occurs each time. I had Adobe Acrobat 6 installed as an add in at the time, but this has been removed completely, and the same error occurs. |
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Subject:
Re: Word 2000 failure to start/open
Answered By: hummer-ga on 14 Jul 2003 07:14 PDT Rated: ![]() |
Hi jaycd, I found your problem discussed on a couple of forums and your Normal.dot file is probably corrupted - renaming it usually solves the problem. Forum: Word 2000 Crash on Startup, Last Try: Solution: "Rename (or delete) the Normal.dot file -- make sure it's the copy that is being used by Word 2K, since you may have several copies of this template left over on your system from other versions of Word. Word 2K generally uses templates that are installed in the Windows\Application Data\Microsoft\Templates folder. Response: "I renamed the normal.dot files in the Program Files\......\Office folder and the .....\Template folder. And now MS Word works. " http://groups.google.ca/groups?selm=8c8ucb%246mu%241%40slb3.atl.mindspring.net&oe=UTF-8&output=gplain You will find complete instructions, along with other possible solutions, at the following link. Problems Opening Word: Number 2: http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm I hope this helps. If you have any questions, or if this doesn't solve your problem, please post a clarification request before rating my answer. Thank you, hummer Google Search Terms Used: word 2000 "The instruction at "0x30395c27" referenced memory "0x00000034" |
jaycd-ga
rated this answer:![]() Quick response to an issue that was taking up too much of my time, nice one! |
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Subject:
Re: Word 2000 failure to start/open
From: hummer-ga on 14 Jul 2003 07:44 PDT |
Jaycd, great news (I assume you tried it and it worked?) - thank you for your nice note and tip. Sincerely, hummer |
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