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Q: Low-Income Rentals: Maintenance & Cleanliness ( Answered 3 out of 5 stars,   2 Comments )
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Subject: Low-Income Rentals: Maintenance & Cleanliness
Category: Business and Money > Small Businesses
Asked by: furb-ga
List Price: $100.00
Posted: 22 Jul 2003 13:17 PDT
Expires: 21 Aug 2003 13:17 PDT
Question ID: 233888
I am seeking innovative, successful examples of incentive schemes
through rental discounts or other benefits that have worked to help an
apartment landlord improve dirty or run-down property. A good answer
includes one or more specific examples with detail on the incentive
terms and the outcome. (Include a URL or URLs if possible.) An answer
that is theoretical or abstract is not helpful.

Request for Question Clarification by umiat-ga on 22 Jul 2003 17:56 PDT
Hi, furb-ga

 Just to make sure I am on the right track here....are you speaking of
incentive programs that give tenants the desire to maintain their
apartments and retain pride in the appearance of the dwellings after
they have already moved in?

 From the title of your question, I assume that is the focus of your
question. However, in the question itself, it sounds as though the
tenants are already living in the dwellings while they are still
"dirty and run-down". Are you actually looking for examples of
incentives that inspire the renters to do the maintenance themselves?

 Or, are you looking for some type of community funding agreement that
requires rental discounts (or something else) for tenants in order to
qualify for funds?

 Please clarify this for me.  

 umiat

Clarification of Question by furb-ga on 22 Jul 2003 19:13 PDT
Someone (like umiat) might think that this question has to do with a
community funding agreement or anything municipal or broader that
drives fund qualification. That would be wrong.

The question seeks solutions that could be initiated by a landlord on
her own, who is interested in being cool with people, is interested in
people living in good conditions, and is interested in the property
being kept up. Wouldn't it be cool if tenants could become inspired to
do some maintenance or even basic upkeep themselves. It would mostly
involve changing the behavior of folks who already live there.
(Possible incentives could include: rental discounts, cash
disbursement at some time following rent payment, time or money spent
by the landlord fixing up certain apartments that "qualify," ...)

I hope this clarification helps.

Request for Question Clarification by umiat-ga on 22 Jul 2003 19:53 PDT
Thank you, furb-ga, for your speedy clarification. I will go with my
original gut instict about the intent of your question....which is
exactly what you just described :) I will see what I can find!

Request for Question Clarification by umiat-ga on 22 Jul 2003 21:41 PDT
furb-ga,
 
 After many hours of searching, I have found several examples of
successful, low-income apartments housing renters who are proud of
their "rental community", and descriptions of the various incentives
that prompt them to maintain their apartments.
 Unfortunately, all examples deal with some type of public housing
entity. The term "low-income" seems to mean "publicly-funded" in most
every example that I can find.
 Though I know exacty what you are looking for, I cannot seem to find
the right examples. Perhaps another researcher will have better
success!
 If the question remains unanswered and you would like examples of
incentive programs that might be applicable (or at least provide
ideas) to the private landlord, let me know.
 Sorry I could not provide more help!

 umiat

Clarification of Question by furb-ga on 23 Jul 2003 13:05 PDT
This is my first time using GA, and I wasn't sure how it would work.
There's not much I value more than "straightness." Thanks much to
umiat.

I will hold out hope for (comments and) an answer that's straight down
the middle on what a single landlord can do to set up clean-maximizing
and maintenance-maximizing incentives.

(Not sure how to get back to umiat if it turns out I want to settle
for an answer that's not right down the middle.)

Request for Question Clarification by umiat-ga on 31 Jul 2003 09:51 PDT
Hi, furb-ga,

 I still spend a bit of time researching your question here and there.
The major problem is that people who want low income rentals usually
have very little money and are stuck in the public housing market. I
don't know if you are trying to target the population that is truly
low-income, but that seems to be a snag. You are dealing with
individuals who can barely afford any rent at all. Is this really the
population you are considering? Could you afford the overhead of
maintenance costs while they do nothing more than help with repairs?
Could these individuals afford to stay, or would you have to raise the
rent once repairs are made?

 Or are you actually looking for middle income individuals who could
afford a higher rent, but are still willing to help a landlord
renovate a building for incentives? Would you ever consider providing
eventual ownership....say, in a condominium renovation project?

 Take a look at this article, and see what I mean about low income
renters getting pushed out once a facility is improved:
http://groups.yahoo.com/group/archive-laonews/message/5707

 Although the article is somewhat different from what you are
proposing since the residents are not involved in the repair and
maintenance, I am wondering how low you can actually keep the rent for
"low income tenants" since they have limited time and income to help
in the projects.

 Two concepts that continue to surface in regard to tenant pride in
their rental community are 1)the opportunity to eventually own the
apartment, condominium or house and 2)a feeling of community within
the rental complex.

 Again, however, programs that speak of these scenarios usually
involve government subsidy of some sort, because they are truly geared
toward "low income" individuals. And, the public housing complex is
able to deliver amenities which allow the renters to develop
individual pride in their housing community.

 While your concept is great, it is hard to pin down examples dealing
with private landlords and "low-income" tenants.

 I have found one example of a private landlord renovating an
apartment for HIV individuals, and the ability of tenants to paint
their own walls, etc, thereby making the aparment "their own." I will
continue to pursue a similar angle.

 Otherwise, any way you might want to tweak this question to get a
broader answer could help.

 Let me know!

 umiat
Answer  
Subject: Re: Low-Income Rentals: Maintenance & Cleanliness
Answered By: umiat-ga on 20 Aug 2003 11:59 PDT
Rated:3 out of 5 stars
 
Hello, furb-ga!

 This has turned out to be one of the most difficult questions I have
ever worked on! For some reason, I kept coming back to it because I
have first-hand experience with tenants performing repairs and
maintenance for rent reduction. I KNOW that these types of situations
occur. However, I have come to realize that most of these arrangements
are unique, personal contracts between a private landlord and the
tenant(s). They are rarely publicized.

 There is no shortage of articles on renovation of run-down
apartments. There are many private landlords that invest in
dilapidated properties, renovate them, and rent them to a very happy
group of tenants. There are also many articles concerning tenants,
funding and renovation. However, public information about the private
landlord-tenant relationship you are seeking is extremely scarce.

 I did manage to find a few articles that touch on landlord-tenant
relationships that concern incentives for apartment
upkeep/maintenance. I also provided a few examples that are a bit
outside the realm of your original question under "Additional
References."

 I hope you find these helpful. 


ALLOWING A TENANT TO PROVIDE MAINENANCE AND REPAIRS FOR FREE RENT 
==================================================================

 A landlord could certainly apply this concept to a renovation project
by providing free (or greatly reduced rent) to one or more tenants who
had the skills to help in the remodeling while other tenants pay the
regular rental fee.


From "Living, working rent-free," by Max Millard. The Examiner. (Dec.
13, 2002)
http://www.examiner.com/employment/default.jsp?story=c.resmanager.1213w

Excerpt:

"Jim Pritchett, 49, has been the resident manager for a 23-unit Nob
Hill building since 1995. Like many of his peers in medium-size
buildings, he sought the job so he could work part-time with flexible
hours. In his case, it was so he could be a stay-at-home dad to his
new son while his wife returned to her corporate job."

"In exchange for a one-bedroom apartment, Pritchett spends 20 to 25
hours a week cleaning the building and its surroundings, painting and
doing minor repairs, showing vacant apartments to prospective tenants,
checking their references, and sometimes moving heavy appliances.

"I do anything and everything except collect the rents," he says. When
doing extra work that would normally require an outsider, he is paid
$15 an hour."

"A former paralegal, he found the job a good match for his
communication skills and limited handyman experience. When tenants
ring his bell, it's usually because they were accidentally locked out
or want him to let a service person into their apartment. They rarely
bother him with petty complaints, he says, but in return, they expect
Pritchett to respond to emergencies right away."

"The 85-year-old building has some unexpected maintenance problems
that pop up. But most repairs "are just basic common sense," he says.
"No job is exactly the same twice, so you have to be a little
inventive."

"A bigger challenge, says Pritchett, is handling domestic squabbles,
late-night noise or renters who endanger the building's security.
Younger tenants sometimes treat it like a dormitory, he says. "You
can't just have doors open and people coming and going all night, so I
try to keep up on that." He also keeps an eye out for strangers who
might slip inside behind a resident, hoping to find an unlocked
apartment."

.....


"There's no age limit for resident managers. "It's a great way for
retired folks to keep themselves a little bit busy without being
overwhelmed," says Andresen. For many others, the attraction is to
live in a nicer apartment than they could otherwise afford."

 
==


Simply as a further idea, read the following post:

"Child Support-paying father willing to work for rent discount."
Craigslist.
http://portland.craigslist.org/hou/14501910.html 



PROVIDE A REASON FOR TENANTS TO CARE ABOUT THEIR RENTAL COMMUNITY
=================================================================

 Simple incentives like providing a vacuum cleaner for tenants to use
to keep their apartments clean and allowing tenants to earn discounts
for on-site childcare by helping with landscaping has helped foster a
sense of safety and community for some low-income tenants.


From "DOING WELL BY DOING GOOD," Emery Magazine (1995)
http://www.emory.edu/EMORY_MAGAZINE/spring95/Briefs.html
 
"When 1968 law school alumnus John Lantz took over the management of
Shallowford Gardens Apartments in Doraville, a heroin dealer was
conducting business out of one unit, most tenants were behind on rent,
and turnover was high. But rather than strictly enforcing lease
agreements with his renters, many of whom were Asian and Hispanic
immigrant families, Lantz turned his attention to the quality of life
in the complex."

"The obvious part of my job as landlord is to make sure the roof
doesn't leak and the plumbing works," Lantz says. "But there are a lot
of other things a landlord can do that are appropriate to caring for
needs. If you have a community of people who know each other and take
pride in where they [live], it's a totally different feeling from
being in a strange place with a bunch of strangers. Community is a big
word that encompasses a whole lot of little things, such as a sense of
security, pride, and self-esteem."

"Together, Jones and Lantz generate and implement ideas for creating a
sense of community at Shallowford Gardens, which sits on the outskirts
of Atlanta. They first encouraged tenants to get to know one another
by sponsoring Labor Day and Memorial Day picnics. "You can't get
better security than knowing your neighbors will help you and you will
help them," says Lantz."

"He and Jones turned part of the complex's laundry building into a
classroom where English lessons are taught. A YMCA program offers
after-school, on-site child care,

*****

and families can offset the program's cost by helping with landscaping
tasks around the complex.

****

"The two have improved maintenance, given away hanging flower baskets
and bird feeders, and installed a basketball goal in the parking lot.
Lantz purchased a vacuum cleaner that tenants can use. A community
newsletter, printed in English and Spanish, offers money management
tips, welcomes new tenants by name, and keeps residents informed of
activities in the complex. And with the help of the DeKalb Extension
Service, residents planted a community garden of vegetables, flowers,
and herbs."

"Since Lantz began his initiative, many tenants have learned enough
English to fill out a job application, which enabled most to find
employment and catch up on their rent. For many working parents, the
YMCA program solved chronic child-care problems.

*****

 The vacuum cleaner, used at least two hundred times in the first
year, has helped Lantz save thousands of dollars on new carpets.

*****

"There is a waiting list for the garden project, which won second
place in the raised bed division of the Atlanta Botanical Garden's
1994 Autumn Gardening Festival. The turnover rate for the apartments
dropped from seventy-seven in 1992 to fewer than thirty in 1994.
Lourdes Perez, a Shallowford Gardens resident for more than two years,
plans to keep her family of six there permanently. "Here we live
almost like [we did] in Mexico," she says. "Everybody meets other
people, and our children play here safely."





A TENANT TAKES THE INITIATIVE TO FIX UP A RENTAL AND IS REIMBURSED FOR
LANDSCAPING SUPPLIES
================================================================================

From "Feedback and Discussion - 1999." The Old Louisville Guide.
http://www.oldlouisville.com/Feedback/1999.htm
 

"When I first moved into my apartment on 2nd between Ormsby and Oak, I
was somewhat disgusted. You see I didn't have much time to look for a
place when I moved here for a job. I had to settle for something less
of my expectations.

**

"Luckily my landlord allowed me to paint and decorate my apartment as
I saw fit."

***

"The inside of my spacious apartment is beautiful now, but the yard...
YUCK! It was a mess. You couldn't even walk through the yard without
stepping on fallen brances, and the evergreen shrub next to the porch
was way overgrown and had collected several years of trash and leaves.
The side yard where a parking lot is for the Kling Center had
overgrown and out of control weeds. The yard was full of weeds, and
hardly any grass.I decided to take it upon myself to clean it up.
Another tennant and myself cut the evergreen down to its 3 stumps, and
we dug it up... roots and all! We dug up all of the weeds and dying
shrubs along the side of the house. I planted grass seed in the front
and side yard. Just last week we went to Franks Nursery and purchased
6 shrubs, mulch, and over 300 bulbs of tulips, dafodils, iris',
jonquils, and several others types of flowers to sprout up early
spring. Our neighbors thought we were nuts considering that we are
just renting. None the less, Amy and I like to take pride in where we
live. Actually our neighbor thanked us for cleaning up the yard, he
said that it makes his yard look better. Now that we have it all done,
we step back and look at the yard, we can't believe the difference we
have made. We are kind of kicking ourselves in the butt for not taking
before and after pictures! The funny thing of it is that the owner now
has a for sale sign in the front yard, a yard that she has not
maintained in God knows how long.

I guess the reason why I am putting this message on the forum is
because I hope that it inspires others to clean up their yards as
well, whether you are a renter or not."

***

"If you are a renter and the landlord doesn't take care of the yard,
ask them if they will reimburse you for any purchases you make for
shrubs, flowers, mulch, etc... That's what I did, and it worked."

***



ADDITIONAL REFERENCES:
======================

Cohousing:

 Tenants who choose to rent a property in a co-housing agreement have
far more commitment to upkeep of the rental than those who have no
relation to one another. In the the "N-Street" Housing community,
several landlords have allowed their properties to be rented to those
desiring to be part of a "neighborhood."

 While the following article mentions nothing about tenants performing
maintenance and repairs, it does highlight the commitment of tenants
to community upkeep.


From "N Street Cohousing," by Donna Spreitzer. 
http://www.dcn.davis.ca.us/go/nstreet/library/Spreitzer/th_n_street.html

"The homes in N Street Cohousing do not share a common ownership plan.
Some are owner occupied, some rented by landlords residing in the
community, still others are owned by absentee landlords."

"Dedication and commitment to this cohousing community is present
among homeowners and renters alike. Some would argue that without a
financial stake in the community, the commitment of renters is, by
definition, less. One homeowner commented that there is a "lack of
interest in the community on the part of the renters." This
exemplifies the traditional homeowner perception of renters. However,
this was the only response of its kind, and such talk would likely
stir up heated debate among other homeowners. Many renters plan to
live in N Street Cohousing a long time. Eighteen percent will probably
stay several years, and 41% don't have plans to leave."

"To supplement mortgage payments, or to meet the monthly rental costs,
all 10 of the N Street units are shared homes, in which unrelated
individuals participate as one household. Groceries, utilities,
phones, living areas, etc., are shared by all residents of any
particular house."



===

 The following examples take a bit of a different approach. The goal
of each is accomplish renovation of run-down properties by using young
people to help in the project and who the might become future tenants
themselves. Those that do not become tenants still gain employment
skills and self-esteem from working on the renovations, and the future
landlord gains renovation help while providing a service to the
community.


 Although these are funded projects, this type of idea could certainly
be tweaked to apply to any private landlord situation. For example, a
technical college carpentry course could aid in renovation in much the
same way.


From "Community Solutions."
http://www.emptyhomes.com/comacpages/toolkit-5.doc
 

The DOORSTEP Project, Grimsby:
 
"The Doorstep project enables multi-disadvantaged young people under
25 to become involved in * providing housing for themselves and
others.*  DOORSTEP recently renovated seven empty homes owned by the
council to provide good quality, affordable housing for young families
and built 8 new houses for homeless families. ** Some of the trainees
are now tenants. **

The project helps young people by providing them with skills, training
and confidence. The trainees gain NVQs through working on the project.
 Recent trainees are now working for a local builder.

Stuart Jones, North East Lincolnshire Council commented, "We've been
doing projects like this over the last three years and during that
time we've brought about 14 properties back into use. One of the most
rewarding things about working on the project has been the feedback
from the community.  We've had letters from people expressing an
interest in our work.  We've even had letters from older members of
the community saying what a refreshing change it is to see and meet
young people who are doing good for the community and not out to wreck
things!

"Doorstep will be refurbishing more properties in the future and will
be part of a national research programme looking at simplifying the
NVQ process to enable more trainees to acquire the building skills
they need in a shorter time."



Canopy Leeds: 

"The Canopy Housing Project involves unemployed and homeless young
people in the renovation of empty properties in Leeds."

"The project was first set up in 1997 to enable 16-25 year olds in
housing need to create a decent home for themselves, while also
tackling the high numbers of derelict houses in the Burley and Hyde
Park area. So far, over a dozen local properties have been brought
back into use, housing single young people and lone parents."

"All of Canopy's properties are within walking distance of each other
and the project centre, making Canopy a focus for community activity
and linking different groups, tenants and volunteers. The project
centre also acts as a resource.  It offers computers with Internet
access, a washing machine and dryer, a play area for children, a
joinery workshop and various other training schemes and activities,
ranging from literacy support to pottery."

"Canopy's facilities are available to volunteers and tenants alike,
and staff help people using the centre to learn new skills and build
confidence through personal development."

======

Extra:

From "Your Rights as a Tenant under the Uniform Residential Landlord
and Tenant Act."
http://www.korrnet.org/klas/llt.htm
 
"If the landlord agrees to let the tenant make repairs in exchange for
rent, get the agreement in writing, dated and signed by the landlord.
Keep all receipts for materials and supplies. Make copies and give a
copy to the landlord. If the tenant agrees to clean the place before
moving in for a credit against the rent, the agreement should be in
writing, dated and signed by the tenant and the landlord. If possible,
take before and after pictures."
 
===


 Again, I hope I have provided some references that are helpful. If
you feel these examples are still too far outside of the parameters
you are seeking, please let me know. I will simply ask for the answer
to be withdrawn.


Sincerely,

umiat-ga 


Search Strategy
===============
landlord tenants renovate together
+renters +landlords +renovating together
rent for work
exchanging labor for rent OR rent reduction
Maintenance for rent reduction
renovating apartments
renters involved in renovation
maintenance OR repairs for +rent reduction
cooperative renovation
exchanging maintenance for rent
tenant pride
tenant pride and apartment maintenance
tenant pride in apartment communities

(and many more)
furb-ga rated this answer:3 out of 5 stars
The answer gets 5 stars for effort. It seems I asked a question that
didn't have a direct answer online. But the answer provided so much
useful peripheral information that it was certainly worthy of being an
"answer," and worthy of praise. Thanks to umiat-ga.

Comments  
Subject: Re: Low-Income Rentals: Maintenance & Cleanliness
From: pinkfreud-ga on 22 Jul 2003 21:58 PDT
 
This is anecdotal, but it might be useful.

When I was a college student I lived in a large, old, rather run-down
apartment house. It was dirt cheap, and it had the dirt to prove it.

Then the landlady did a simple, but clever thing to encourage tenants
to fix up their apartments: she offered one month's free rent to the
"Apartment of the Month," as selected by the on-site apartment
manager. Anyone who did not wish to participate could opt out, but
most of us were eager to get a free month, and many tenants spruced
things up remarkably. This program continued indefinitely, as far as I
know, and the apartment house still looks fairly decent now, more than
thirty years later.
Subject: Re: Low-Income Rentals: Maintenance & Cleanliness
From: misterbig-ga on 23 Jul 2003 07:45 PDT
 
Wow,after a couple of years of patiently waiting for my landlord to
fix a leaky shower that came through my ceiling,I decided to fix it at
my own expense,it only lasted until we got a new property manager who
decided to redo the showers.Now I have a big hole in my ceiling and
water leaking in even though I begged them to leave it alone,if I fix
it again they'll just send someone to make it leak.I give up.

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