My Works 6.0 will not allow mailmerge or production of labels from a
database.  In mailmerge I can prepare the letter but when I select
"Merge information from another type of file" in the "Open data source
dialogue box" I am simply returned to the folder containing the
database and the form letter.   The same problem occurs if I try to
produce labels.   I have copied the form letter and the database to my
other computer which runs Works 4.0 (having the files to Works 4.9
standard) and letters are produced without any problems.

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Request for Question Clarification by slawek-ga on 23 Jul 2003 11:23 PDT

Good Day jamoretua,


Did you try reinstalling MS Works 6?  It sounds like a glitch of some
sort, which might be corrected through reinstallation.

If you do not wish to over write your current copy of MS Works 6 for
any reason, try installing a new copy in another folder. If the
problem persists with the new copy, we will have it narrowed down a
little (a patch might be in place at that time).


Regards,
slawek-ga

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Clarification of Question by jamoretua-ga on 25 Jul 2003 04:18 PDT

Many thanks Slawek-Ga.   I haven't tried re-installation, I always try
to avoid that since a re-installation of Windows once took four hours!
   I will try and return if necessary.   Thanks again.

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Clarification of Question by jamoretua-ga on 09 Aug 2003 05:25 PDT

Thankyou Slawek - have not yet een able to try.    New grand daughter,
sick mother (my daughter) and toddler to look after.   Hope to try
soon!
Your quick response is appreciated.

Good Morning jamoretua,


A reinstallation of Works should not take more than 15 minutes. Than
again, Windows should not take 4 hours to install either and I am not
sure what the problem could have been.

Please let me know how things go. If they go well, I can post an
official answer, else, please tell me what happened and I will try to
think of another solution.


Regards,
Researcher slawek-ga

Did the reinstallation work for you?

Congratulations on the new grand daughter, and I hope that everyone
feels well again soon! :)

slawek-ga

Thanks again slawek-ga.   Grand daughter is blooming. 
 At last I have reinstalled Works 6 by clicking the repair button
which appeared in the "remove programs" panel but still "mailmerge"
and "labels" will not work.   When I use the wizard in the Task
Launcher, the screen reverts to the Task Launcher when I click the
database which I want to use.     If I do not use the wizard but work
independently, it reverts to the form letter when I select the
database.    When I used a different database, I received an error
message saying that Windows had encountered a problem and needed to
close.     It sent an error message to Microsoft but then it has done
that before and I have never found it any help in serving a problem,
largely because I do not receive a response!   Any further ideas?

Sorry for the delay in getting back to you... I have just found my
list of older questions I responded to, and are clearing it out. :)

You mention having run the repair utility: this utility can do
wonders, but sometimes a reinstall is still needed. I would recommend
completely removing Works, rebooting the system, and doing a clean
reinstall. This can fix a lot of problems that the repair utility
cannot. Let me know if this is an option, or if I should look for
another solution (to be honest looking for another solution before
reinstalling is like taking apart a car engine because it stopped:
first check the gas tank! :)

I look forward to helping you resolve this problem once and for all!

Regards,
slawek-ga

Thanks again slawek-ga.   Will try your solution of 3/9/03 when I
return from short holiday.

Hallo slawek-ga -
Now back from holiday and have reinstalled Works.   The same problem
arises.    I choose "Labels", select the size required but when I try
to import dat from the database, I receive the usual irritating
Windows message:"Works Word Processor has encountered a problem and
needs to close."

The same thing happens when I choose mailmerge.

As usual I send a report of the problem to Microsoft and as usual
nothing seems to happen!

Any thoughts please?

regards jamoretua