Hi 
I'm doing research on "how the development of online banking or
e-commerce system impacted the labor in the banking industry"  I would
like to specifically deal with issues as follw
 
1. Background information on how online banking or e-commerce system
were developed.  (You can refer to particular system developed by a
major bank, preferablly Canadian banks. If there aren't too many
information on Canadian banks then North America Major bank would be
okay as well) 20% of entire content
 
2. The usage of online banking system's impact towards the job
security of the bank tellers, bank managers.
 2.1 How were the banks benefit from the usage of online banking? 
 2.2 In what way the job of the tellers and managers were at risks due
     to this technology improvement?(Were they force to acquire more
skills
     in the technology areas, or they are simply being replace?)   
50% of the entire content 
 
3. Are there any solution or agreement reach between the
(workers/union) and the banks to protect the benefit of the labor?
What solution has been planed  to deal with the problem?
30% of the entire content 
 
Thank You!