Hi Researchers,

I'm flying my sister out here in August from the UK and British
Airways screwed up the reservation.  They refuse to admit it was their
error (I printed a confirmation page from their website; the tickets
arrived with a different date on), and charged me a change fee to get
the correct dates.  I want to complain to the highest level of
management at BA here in the US but not surprisingly, this information
doesn't seem to be freely available on their website.  I have spoken
to an agent in Jacksonville, FL, and got the address of a supervisor
in North York, Ontario, but I've no idea where the major offices are. 
I'd like to write to the supervisor and follow up with a letter to the
top dog.  I've found in the past that this approach is the only way
around agents who 'stick to the script' at all costs.

A really good answer would give me several contact names in high
management, their addresses and if not e-mails addresses, some idea of
what might be the formula for their e-mail addresses
(first.last@ba.com?).

You could write here:

British Airways Customer Relations USA
75-20 Astoria Blvd.
Jackson Heights, NY 11370

Fax number  
347-418-4395

I believe Jackson Heights is BA's HQ in the US. 
The press office is there too (check the email address formula!):
http://www.britishairways.com/regional/usa/press/contact.shtml

No "high management" names, I'm afraid, but I hope this helps a little.

Leli

Just to add to Leli-ga's comment, British Airways U.S. agent is Paul
C. Jasinski, at the address she has provided you.  This information
was available in the BA filing information at the SEC, here:
http://www.sec.gov/Archives/edgar/data/809023/000117494703000018/british_airways20-f.htm
 There's other interesting information there, including mention of
alliances with American Airlines, among others.  Good luck.

Thanks so much for the research guys, that's definitely helpful.  I'll
pursue the refund through their customer service department, and hit
high management when (not 'if'!) all else fails.