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Q: New computer, Windows xp Home Edition, suspect problems reporting ( Answered 5 out of 5 stars,   0 Comments )
Question  
Subject: New computer, Windows xp Home Edition, suspect problems reporting
Category: Computers > Programming
Asked by: hamfisted-ga
List Price: $20.00
Posted: 01 Aug 2003 08:50 PDT
Expires: 31 Aug 2003 08:50 PDT
Question ID: 237791
Does anybody know how to resolve the following problem, please? Every
time I close down from Email status the following message appears in a
small window
entitled "msimn.exe". Display reads 'The instruction at "0x77f51d24"
referenced memory at "0x007f4fd0". The memory could not be "written".
Click OK to terminate this program.'

What is the significance of this message, and what has to be done to
rectify the situation?  Readers, you are dealing with a complete
duffer when it comes to computer jargon, so please be very fundamental
if and when setting out instructions. I live in hope!

Request for Question Clarification by answerguru-ga on 01 Aug 2003 09:06 PDT
Hello there,

We need a bit more information to assess the situation..

1. Version of Windows (and if service packs have been applied)
2. Version of Outlook Express & Internet Explorer
3. Do you have any Antivirus software installed? If yes, what program and version?

Thanks,
answerguru-ga
Answer  
Subject: Re: New computer, Windows xp Home Edition, suspect problems reporting
Answered By: larre-ga on 02 Aug 2003 18:49 PDT
Rated:5 out of 5 stars
 
Thanks for asking!

The difficulty you're experiencing appears to begin with a conflict in
Outlook Express. The Microsoft Knowledge Base outlines the cause,
symptoms and cure. Let's walk it through step-by-step. The Knowledge
Base will cover the same material, but keeps you clicking on new
pages. I'll try put them in the most useful order.

The most probable causes of the error messages are listed as:

-- Your .DBX files are marked as Read Only.
-- Your Identities key in the registry is damaged.

Microsoft KnowledgeBase Article 258034
Error Message: Msimn.exe Has Generated Errors
http://support.microsoft.com/?kbid=258034

Of the two causes, the first seems most likely in your case, but we'll
cover them both. Before beginning the actual fix, there are a couple
of things you'll want to do to insure that even if you make a mistake
in the fix itself, you have a way to 'back up' to where you started
and try again.

When working through the process, I highly recommend that you print
out this Answer, or all the applicable KnowledgeBase pages, clearly
number the pages in order of use, highlight the steps with a marker,
and check off or cross out completed steps with a different colored
marker. I'm so cautious, I sometimes print two copies to begin with.

Some of the information below may *appear* more technical than it
really is. Read through each step thoroughly before deciding to panic.
I'm very confident that you'll be able to handle all the instructions,
and get safely through the entire process.


Backup Outlook Express Data - Article #270670
----------------------------------------------------------------------
http://support.microsoft.com/default.aspx?scid=kb;EN-US;270670

Four steps: Copy Mail files to a backup folder
            Export the Address Book to a file
            Export the mail account to a file
            Export the news account to a file


To make a backup copy of your Outlook Express e-mail message files: 

-- Open Outlook Express, close all other open windows.
-- On the Tools menu (top toolbar), select Options.
-- On the Maintenance tab of the Tools menu, select Store Folder.
-- Select the folder location.
-- Press CTRL+C to copy the location.
-- Click the Cancel button (your're backing out here).
-- Click Cancel again to close the dialog box.
-- Click Start (far lower left), and then select Run.
-- In the Open box, press CTRL+V, and click OK.
-- Back in top toolbar menu, on the Edit menu, click Select All.
-- On the Edit menu, click Copy.
-- Close the Outlook Express window.
-- Right-click on any empty Desktop space, select New, then Folder.
-- Type mail backup as the folder name, and then press ENTER.
-- Double-click the Mail Backup folder to open it.
-- On the (top) Edit menu, click Paste.
-- Close the Mail Backup window.


To back up the Outlook Express Address Book:

-- In Outlook Express, on the File menu, select Export.
-- Select Address Book.
-- Click Text File (Comma Separated Values), and then click Export.
-- Click the Browse button.
-- Locate the Mail Backup folder that you created.
-- In the File Name box, type address book backup.
-- Click Save, Click Next. 
-- Click to select the check boxes for the fields you wish to export.
-- Click Finish.
-- Click OK and then click Close.


To make a backup copy of Mail Account(s):

-- On the (top) Outlook Express Tools menu, select Accounts.
-- On the Mail tab, choose the mail account that you want to export.
-- Click Export.
-- In the Save In box, locate the Mail Backup folder on your desktop.
-- Click Save.
-- Repeat these steps for each mail account that you want to export.
-- Click Close.


To make a backup copy of News account(s) (if you read newsgroups):

-- On the (top) Tools menu, select Accounts.
-- On the News tab, select the news account that you want to export.
-- Click Export.
-- In the Save In box, locate the Mail Backup folder on your desktop.
-- Click Save.
-- Repeat these steps for each news account that you want to export.
-- Click Close.


Ensure that your .DBX files are not Read Only - Article #258034
----------------------------------------------------------------------
http://support.microsoft.com/?kbid=258034

Your .DBX files are the storage files for your Outlook Express
folders. If your files are marked as Read Only, they cannot be
accessed (i.e. written) hence, the possible source of the write
errors.

To remove the Read Only attribute from the .DBX files: 

-- Select Start (lower left, again).
-- Select Search, and select Files and Folders.
-- Select Files and Folders again.
-- In the Search box, type *.dbx
-- In the Look In box, make sure local hard drives are listed.
-- Check the Include Subfolders checkbox.
-- Click the Search button.
-- In the results, click the In Folder column heading. Note the 
   locations of the files found and then use Windows Explorer to 
   navigate to the directory that contains your current storage 
   files. **
-- Right click the first file in the folder, click Properties, on the
   General tab, click to uncheck the Read Only check box, and then 
   click OK.
-- Repeat step 4 for each file in the folder and test Outlook Express.

[[ DON'T BE INTIMIDATED HERE - THESE ARE JUST FILE NAME EXAMPLES ]]

** By default, the files are stored in an Identities folder under a
path similar to one of the following:

Drive:\Documents and Settings\username\Local Settings\Application
Data\Identities\{114378F3-CC8A-4992-B5B4-CCEA0A42A2B6}\Microsoft\Outlook
Express

-or- 

Drive:\Windows\Application
Data\Identities\{114378F3-CC8A-4992-B5B4-CCEA0A42A2B6}\Microsoft\Outlook
Express

where Drive is the letter of the drive.

The GUID number above, {114378F3-CC8A-4992-B5B4-CCEA0A42A2B6}, is an
example only. Your findings will vary.

[[ END INTIMIDATING DATA ]]

If fixed, you're finished. If not, let's go on to the next steps, and
see if the Registry fix will do the trick. Editing the Registry
directly can be seem quite complex at first, but it's necessary in
certain cases. First, you'll make backups, to save yourself from
yourself -- just in case -- before proceding to the actual edits.


Back Up the Whole Registry:

To back up the whole registry, use the regular Windows Backup utility
to back up the System State. The System State includes backup of the
registry, the COM+ Class Registration Database, and your boot files.


HOW TO: Back Up the Registry on Your Computer in Windows XP
----------------------------------------------------------------------
http://support.microsoft.com/default.aspx?scid=kb;EN-US;308422

-- Click Start
-- Point to All Programs
-- Point to Accessories
-- Point to System Tools, and then click Backup.
-- The Backup or Restore Wizard will start.
-- On the opening Wizard window, select the Advanced Mode link.
-- Click the top Backup tab.
-- Locate and select the Job menu (top left), click New.
-- If unopened, open Computer (left listing) by clicking on the +
-- Place a check in the System State checkbox.
-- In the lower left, choose the backup destination (diskette, CD, 
   or other backup device.)
-- Click Start Backup.
-- The Backup Job Information dialog box appears.
-- Click Advanced.
-- Select the Verify data after backup check box.
-- In the Backup Type box, click the type of backup that you want.
-- Click OK, and then click Start Backup. 
-- Backup Progress dialog box appears, and the backup starts.
-- When the backup is complete, click Close.

Now that you have a backup, let's go on to the Registry Edit. If you
want to know all about editing in advance, gain some extra background,
then by all means, read through the full Registry edit steps in the
Microsoft KnowledgeBase article, or follow these steps to use XP's own
help function from inside the Registry Editor.

-- On the Help menu, click Help Topics.
-- On the Contents tab, double-click Registry Editor.
-- Double-click How To.
-- Double-click Change Keys and Values.
-- Click the topic(s) that you want to learn about.

- or -

HOW TO: Back Up, Edit, and Restore the Registry in Windows XP
----------------------------------------------------------------------
http://support.microsoft.com/default.aspx?scid=kb;EN-US;322756


Regenerating the Identities Registry Key:

WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system.
Microsoft cannot guarantee that you can solve problems that result
from using Registry Editor incorrectly. Use Registry Editor at your
own risk. (But we've backed up - so you're as ready and as safe as can
possibly be!)

To regenerate the Identities registry key: 

-- Click the Windows Start button.
-- Click Run, and then type regedit. Click OK.
-- In the Registry Editor, browse through the registry to the 
   following registry key: 

   HKEY_CURRENT_USER/Identities 

-- On the Registry main menu, click Export.
-- In the Save In box, select Desktop.
-- In the File Name box, type Identities, and then click Save.
-- In Registry Editor, right-click the Identities key you located
   earlier, highlight it, then click Delete.
-- Quit the Registry Editor.
-- Start Outlook Express to test functionality.

You can now restore your mail, addresses, and account settings. 

How Recover Outlook Express Data
----------------------------------------------------------------------
http://support.microsoft.com/default.aspx?scid=kb;EN-US;270670

To restore your Outlook Express data, you may need to re-create the
Identities for each user, prior to using the following steps. Repeat
each step, as needed, for each Identity.

Import Messages from the Backup Folder:

-- On the Outlook Express File menu, point to Import, and then click
   Messages.
-- In the Select an e-mail program to import from box, click Microsoft
   Microsoft Outlook Express 6, and then click Next.
-- Click Import mail from an OE6 storage directory, and then click OK.
-- Click Browse, and then click on the Mail Backup folder on your
   desktop.
-- Click OK, and then click Next.
-- Click All folders, click Next, and then click Finish.


Import the Outlook Express Address Book: 

-- On the File menu, click Import.
-- Click Other Address Book.
-- Click Text File (Comma Separated Values)
-- Click Import.
-- Click Browse.
-- Locate the Mail Backup folder on your desktop.
-- Click the address book Backup.csv file, and then click Open.
-- Click Next, and then click Finish.
-- Click OK, and then click Close.


Import your Outlook Express mail account file: 

-- On the Outlook Express Tools menu, select Accounts.
-- On the Mail tab, click Import.
-- In the Look In box, locate the Mail Backup folder on your desktop.
-- Click the mail account that you want to import.
-- Click Open.
-- Repeat these steps for each mail account that you want to import.
-- Click Close.


Whew! You've done it. Give yourself a well-deserved pat on the back.


Google Search Terms
----------------------------------------------------------------------
msimn.exe winxp


Should you have any questions about the instructions or links
provided, please, feel free to ask.

---larre
hamfisted-ga rated this answer:5 out of 5 stars and gave an additional tip of: $10.00
Obviously extremely well researched, and very impressive: but almost
frightening to this 70 year old amateur user. Have passed it to my
computer trained nehpew for implementation. But if he quails at the
task, the computer will be returned to the supplier, undr warranty
repair terms. Many thanks for a great effort on your part, Google
Answers Team

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