I used an online tax preparation service this past year and cannot
remember the exact name.  It is something like Keane or keen and it
allowed me to fill out the forms myself and consult over the phone for
a price with a CPA to answer my questions.  I cannot locate the
website and I need to get in touch with the service.  Can you help?

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Request for Question Clarification by pafalafa-ga on 01 Aug 2003 09:35 PDT

Man...there are A LOT of these services out there, but I didn't see
any that looked like Keen or Keane.

Anything else you can tell us that might provide an extra hint?

Two things to consider:  (1) there are probably files on your computer
that were created by this service -- you might want to search your
files by date to see if anything rings a bell.  For instance, if you
prepared your tax returns in early April 2003, then search for April
'03 files on your cookie list, and elsewhere in your directory.  (2)
The service might be identified on your tax return itself -- if you
kept a paper copy of it, look for the name of the service at the final
sign-off part of your 1040.

Good luck.  Let us know if you come up with any additional
information.

Based on your description, I believe that keen.com is the service that
you used.  "KeenŽ provides live, immediate advice for your everyday
life. With over 10 million members seeking advice from 175,000 Advisor
listings in over 250 categories, Keen is the leading technology
platform for enabling commerce-based information exchange."

http://www.keen.com/documents/corpinfo/companyprofile.asp "About Keen
Company Profile" keen.com

Here is a link to the Tax Advisors:

http://www.keen.com/categories/categorylist.asp?Category=41 "Taxes"
keen.com

Assuming your objective is to contact the advisor you spoke with
previously, there appear to be two methods of accomplishing this.

Using the Internet:

"The Call Details page itemizes the details of every Keen Call you
make. Here's a quick summary and explanation of the information you'll
find on this page.

Billing Information -- How much your call cost, the Advisor's member
name, when your call began and ended, and how many minutes it lasted."

http://www.keen.com/documents/help/detailsseekers.asp "Getting Advice:
Call Details" keen.com

By telephone:

"What is My Recent Calls on 1-800-ASK-KEEN?
My Recent Calls is a new feature that lets you reach your favorite
advisors simply by calling 1-800-ASK-KEEN, pressing 1, then logging in
with your phone number and PIN."

"When you call 1-800-ASK-KEEN and press "1," you'll get a list of the
last nine advisors you've called. If the advisor you want to talk to
right now doesn't appear on that list, you can still easily reach him
or her, simply by pressing "3" and entering their extension #."

http://www.keen.com/documents/help/myrecentcalls.asp "Getting Advice:
My Recent Calls" keen.com

If all else fails, try submitting an inquiry to:

http://www.keen.com/documents/help/customersupport.asp "Customer
Support Form" keen.com

I hope the above information is useful to you.

Sincerely,

Wonko

there are other tax services that provide online/phone support if you
cannot find keane/keen.

http://taxcut.com/products-3.html
http://go.turbotax.com/advice/TTcom
http://www.turbotax.com/this_years_taxes/do_your_taxes/pro_review.html
http://www.hrblock.com/customer_support/phones.html

also check your phone records (they come on the phone bill) if you
saved them.