trouble1...
Walmart was founded by Sam Walton, and it seems that the primary
mission of the company is to maintain the standards that he set
when he started the company in "Bentonville, Ark., the corporate
home of Wal-Mart Stores, Inc., and the town where Sam Walton
opened Walton's Five and Dime in 1950."
"At the heart of Wal-Mart's growth is the unique culture that
'Mr. Sam' built. His business philosophy was based on the
simple idea of making the customer No. 1. He believed that
by serving the customer's needs first, his business would
also serve its associates, shareholders, communities and
other stakeholders."
http://www.walmart.com/cservice/aw_intro.gsp?NavMode=8
==============================================================
Key to these principles are two philosophies:
"The secret to our success isn't such a secret"
"The '10-Foot Attitude'"
"Sam Walton had a way with people. He had a charm and a charisma
that made people feel welcome and important."
"Sam's people skills can still be felt today through Wal-Mart's
associates. When Sam visited his stores, he asked the associates
to make a pledge: 'I want you to promise that whenever you come
within 10 feet of a customer, you will look him in the eye, greet
him and ask if you can help him.'"
"This pledge is what we now call our "10-foot attitude." Sam
learned the power of this attitude in college while campaigning
for class president. 'I learned that one of the secrets to
leadership was the simplest thing of all: Speak to people coming
down the sidewalk before they speak to you.... I would always
look ahead and speak to the person coming toward me.'"
"Sam not only won that election, but he also became a leader in
other campus organizations and carried his leadership and
friendly smile wherever he went."
...and:
"Don't wait for it to go on sale"
"Low Prices, Every Day"
"'No matter what we pay for it, if we get a great deal, pass it
along to the customer.'"
"One of Wal-Mart's first store managers recalled Sam Walton saying
these words when the manager suggested raising prices. 'Sam
wouldn't let us hedge on a price at all,' the store manager
remembers."
http://www.walmart.com/cservice/aw_samsway.gsp?NavMode=9
==============================================================
Walmart's latest efforts are to make Walmart.com the online
equivalent of their local stores:
"In short, at Walmart.com, we're passionate about combining
the best of two great worlds, technology and world-class
retailing, to give our customers easy access to more things
Wal-Mart: a wide assortment of their favorite products,
Every Day Low Prices, guaranteed satisfaction, friendly
service, convenient hours (24 hours, 7 days a week) and
a great online shopping experience."
http://www.walmart.com/cservice/aw_coinfo.gsp?NavMode=9
==============================================================
The success of Walmart is attributed to maintaining what they
like to call "The Walmart Culture":
"As Wal-Mart continues to grow into new areas and new mediums,
our success will always be attributed to our culture. Whether
you walk into a Wal-Mart store in your hometown or one across
the country while you're on vacation, you can always be assured
you're getting low prices and that genuine customer service
you've come to expect from us. You'll feel at home in any
department of any store...that's our culture."
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?BV_SessionID=@@@@1766021417.1059929463@@@@&BV_EngineID=ccccadcimjmiefgcfkfcfkjdgoodglh.0&pagetype=about&template=CategoryDisplay.jsp&subCatOID=-8245&categoryOID=-8245&catID=-8242
On this same page are links to the elements which make up this
'culture':
--------------------------------------------------------------
3 Basic Beliefs
"Learn more about the three philosophies Sam Walton built the
company on."
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?BV_SessionID=@@@@1766021417.1059929463@@@@&BV_EngineID=ccccadcimjmiefgcfkfcfkjdgoodglh.0&pagetype=about&template=DisplayAllContents.jsp&categoryOID=-8991&catID=-8242
Exceeding Customer Expectations
"As Wal-Mart associates we know it is not good enough to simply
be grateful to our customers for shopping our stores - we want
to demonstrate our gratitude in every way we can!"
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?BV_SessionID=@@@@1766021417.1059929463@@@@&BV_EngineID=ccccadcimjmiefgcfkfcfkjdgoodglh.0&pagetype=about&template=ContentWithImages.jsp&categoryOID=-8276&catID=-8242
Helping People Make A Difference
"Sam Walton believed that each Wal-Mart store should reflect the
values of its customers and support the vision they hold for
their community."
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?BV_SessionID=@@@@1766021417.1059929463@@@@&BV_EngineID=ccccadcimjmiefgcfkfcfkjdgoodglh.0&pagetype=about&template=ContentWithImages.jsp&categoryOID=-8971&catID=-8242
Sam's Rules For Building A Business
"In his 1992 book 'Made in America', Sam Walton compiled a list
of ten key factors that unlock the mystery."
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?BV_SessionID=@@@@1766021417.1059929463@@@@&BV_EngineID=ccccadcimjmiefgcfkfcfkjdgoodglh.0&pagetype=about&template=DisplayAllContents.jsp&categoryOID=-8992&catID=-8242
Sundown Rule
"The Sundown Rule was Sam Walton's twist on that old adage,
'why put off until tomorrow what you can do today'".
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?BV_SessionID=@@@@1766021417.1059929463@@@@&BV_EngineID=ccccadcimjmiefgcfkfcfkjdgoodglh.0&pagetype=about&template=ContentWithImages.jsp&categoryOID=-8275&catID=-8242
Ten Foot Rule
"'I want you to promise that whenever you come within 10 feet of
a customer, you will look him in the eye, greet him and ask him
if you can help him.'"
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?BV_SessionID=@@@@1766021417.1059929463@@@@&BV_EngineID=ccccadcimjmiefgcfkfcfkjdgoodglh.0&pagetype=about&template=ContentWithImages.jsp&categoryOID=-8277&catID=-8242
Pricing Philosophy
"Thanks to the legacy of Sam Walton, Wal-Mart is a store you can
count on every day to bring you value for your dollar."
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?BV_SessionID=@@@@1766021417.1059929463@@@@&BV_EngineID=ccccadcimjmiefgcfkfcfkjdgoodglh.0&pagetype=about&template=ContentWithImages.jsp&categoryOID=-8278&catID=-8242
The Wal-Mart Cheer
"We do have fun, we do work hard, and we always remember whom
we're doing it for - the customer."
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?BV_SessionID=@@@@1766021417.1059929463@@@@&BV_EngineID=ccccadcimjmiefgcfkfcfkjdgoodglh.0&pagetype=about&template=ContentWithImages.jsp&categoryOID=-8279&catID=-8242
==============================================================
The '3 Basic Beliefs', cited above, are presented here:
"Sam Walton built Wal-Mart on the revolutionary philosophies
of excellence in the workplace, customer service and always
having the lowest prices. We have always stayed true to the
Three Basic Beliefs Mr. Sam established in 1962:
1. Respect for the Individual
2. Service to Our Customers
3. Strive for Excellence
These are explained in more detail on the following page:
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?BV_SessionID=@@@@1766021417.1059929463@@@@&BV_EngineID=ccccadcimjmiefgcfkfcfkjdgoodglh.0&pagetype=about&template=DisplayAllContents.jsp&categoryOID=-8991&catID=-8242
These 3 basic attitudes are also included as requirements in
every current job description written by the company, as found
on this page:
http://www.walmartstores.com/wmstore/wmstores/Maincareers.jsp?BV_SessionID=@@@@0188210669.1059934854@@@@&BV_EngineID=cccgadcimjmiegecfkfcfkjdgoodglh.0&pagetype=careers&template=Careers.jsp&categoryOID=-8247&catID=-8247&subCatOID=-9355&subtemplate=CareersContent.jsp
==============================================================
'Sam's Rules For Building A Business' are presented here:
"People often ask, 'What is Wal-Mart's secret to success?'"
"In response to this ever-present question, in his 1992 book
'Made in America', Sam Walton compiled a list of ten key factors
that unlock the mystery."
A short version of the 10 rules are:
Rule 1
"Commit to your business."
Rule 2
"Share your profits with all your Associates, and treat them as
partners."
Rule 3
"Motivate your partners."
Rule 4
"Communicate everything you possibly can to your partners."
Rule 5
"Appreciate everything your Associates do for the business."
Rule 6
"Celebrate your successes. Find some humor in your failures."
Rule 7
"Listen to everyone in your company. And figure out ways to get
them talking."
Rule 8
"Exceed your customers' expectations."
Rule 9
"Control your expenses better than your competition."
Rule 10
"Swim upstream. Go the other way. Ignore the conventional wisdom."
These are all explained in greater detail here:
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?BV_SessionID=@@@@1766021417.1059929463@@@@&BV_EngineID=ccccadcimjmiefgcfkfcfkjdgoodglh.0&pagetype=about&template=DisplayAllContents.jsp&categoryOID=-8992&catID=-8242
==============================================================
You can learn a great deal more by exploring the other links
on the 'culture' page, provided above. For further, in-depth
information about the company, you can obtain a free 'research
packet':
"The Wal-Mart Stores, Inc. free research packet is available.
If your request is for research and company background
information, you may call (479) 273-4800 and provide the
automated attendant with your name, mailing address, and
daytime telephone number. State "research packet" at the
beginning of your recording. The packet will be shipped
at the end of the business day via U.S. Postal Service or
you may click on any of the highlighted selections below."
Research Information Kit Contents
- Quarterly Sales Report
- Securities and Exchange Report FORM 10-Q
- Stock Split History
- Our Annual Report
- Wal-Mart Timeline
- Our Retail Divisions
- Wal-Mart Stores, Inc. at a Glance
- Recent Awards and Recognition
- Our Commitment to Communities
- Our Commitment to People: Diversity and Responsible Employment
- Wal-Mart Good.Works.: Local Community Involvement Programs
You can click on the links on this page to explore the kit contents
online:
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?BV_SessionID=@@@@1766021417.1059929463@@@@&BV_EngineID=ccccadcimjmiefgcfkfcfkjdgoodglh.0&pagetype=about&template=DisplayAllContents.jsp&subCatOID=-8497&categoryOID=-8497&catID=-8242
For instance, on the 'Timeline' page, you can see a history of
key moments in the company's growth, including the following,
as of the year 2000:
--------------------------------------------------------------
2000
Wal-Mart ranked #1 Corporate Citizen in America in the 2000
Cone/Roper Report, an annual national survey on philanthropy
and corporate citizenship.
2001
Wal-Mart named by FORTUNE Magazine as the 3rd most admired company
in America.
2001
Wal-Mart ranked by Hispanic Business Magazine as one of the Top
25 Diversity Recruitment Programs in 2001 for its aggressive
program to hire and promote Latinos.
2002
Wal-Mart received the 2002 Ron Brown Award, the highest
Presidential Award recognizing outstanding achievement in
employee relations and community initiatives.
2002
Wal-Mart named by FORTUNE magazine as the most admired
company in America.
2002
Wal-Mart ranked #1 on the FORTUNE 500 listing.
2002
Wal-Mart has the biggest single day sales in history:
$1.43 billion on the day after Thanksgiving.
More on the page:
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?BV_SessionID=@@@@1766021417.1059929463@@@@&BV_EngineID=ccccadcimjmiefgcfkfcfkjdgoodglh.0&pagetype=about&categoryOID=-8972&catID=-8242&template=ContentWithImages.jsp
==============================================================
You can also explore Walmart's international operations here:
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?BV_SessionID=@@@@1766021417.1059929463@@@@&BV_EngineID=ccccadcimjmiefgcfkfcfkjdgoodglh.0&pagetype=about&categoryOID=-10128&catID=-8242&template=DisplayAllContents.jsp
==============================================================
And, finally, you can contact the company itself via the
information provided on this page:
http://www.walmartstores.com/wmstore/wmstores/Container.jsp?BV_SessionID=@@@@0188210669.1059934854@@@@&BV_EngineID=cccgadcimjmiegecfkfcfkjdgoodglh.0&template=ContactUs.jsp
==============================================================
Please do not rate this answer until you are satisfied that
the answer cannot be improved upon by means of a dialog
established through the "Request for Clarification" process.
sublime1-ga
Searches done:
Explored links related to 'company information' on
http://www.walmart.com/ |
Clarification of Answer by
sublime1-ga
on
03 Aug 2003 18:35 PDT
trouble1...
Here is the answer, in full, with corrected links. If any of them
fail to work, just let me know, and I'll be glad to look into it.
**************************************************************
Walmart was founded by Sam Walton, and it seems that the primary
mission of the company is to maintain the standards that he set
when he started the company in "Bentonville, Ark., the corporate
home of Wal-Mart Stores, Inc., and the town where Sam Walton
opened Walton's Five and Dime in 1950."
"At the heart of Wal-Mart's growth is the unique culture that
'Mr. Sam' built. His business philosophy was based on the
simple idea of making the customer No. 1. He believed that
by serving the customer's needs first, his business would
also serve its associates, shareholders, communities and
other stakeholders."
http://www.walmart.com/cservice/aw_intro.gsp?NavMode=8
==============================================================
Key to these principles are two philosophies:
"The secret to our success isn't such a secret"
"The '10-Foot Attitude'"
"Sam Walton had a way with people. He had a charm and a charisma
that made people feel welcome and important."
"Sam's people skills can still be felt today through Wal-Mart's
associates. When Sam visited his stores, he asked the associates
to make a pledge: 'I want you to promise that whenever you come
within 10 feet of a customer, you will look him in the eye, greet
him and ask if you can help him.'"
"This pledge is what we now call our "10-foot attitude." Sam
learned the power of this attitude in college while campaigning
for class president. 'I learned that one of the secrets to
leadership was the simplest thing of all: Speak to people coming
down the sidewalk before they speak to you.... I would always
look ahead and speak to the person coming toward me.'"
"Sam not only won that election, but he also became a leader in
other campus organizations and carried his leadership and
friendly smile wherever he went."
...and:
"Don't wait for it to go on sale"
"Low Prices, Every Day"
"'No matter what we pay for it, if we get a great deal, pass it
along to the customer.'"
"One of Wal-Mart's first store managers recalled Sam Walton saying
these words when the manager suggested raising prices. 'Sam
wouldn't let us hedge on a price at all,' the store manager
remembers."
http://www.walmart.com/cservice/aw_samsway.gsp?NavMode=9
==============================================================
Walmart's latest efforts are to make Walmart.com the online
equivalent of their local stores:
"In short, at Walmart.com, we're passionate about combining
the best of two great worlds, technology and world-class
retailing, to give our customers easy access to more things
Wal-Mart: a wide assortment of their favorite products,
Every Day Low Prices, guaranteed satisfaction, friendly
service, convenient hours (24 hours, 7 days a week) and
a great online shopping experience."
http://www.walmart.com/cservice/aw_coinfo.gsp?NavMode=9
==============================================================
The success of Walmart is attributed to maintaining what they
like to call "The Walmart Culture":
"As Wal-Mart continues to grow into new areas and new mediums,
our success will always be attributed to our culture. Whether
you walk into a Wal-Mart store in your hometown or one across
the country while you're on vacation, you can always be assured
you're getting low prices and that genuine customer service
you've come to expect from us. You'll feel at home in any
department of any store...that's our culture."
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?pagetype=about&template=CategoryDisplay.jsp&subCatOID=-8245&categoryOID=-8245&catID=-8242
On this same page are links to the elements which make up this
'culture':
--------------------------------------------------------------
3 Basic Beliefs
"Learn more about the three philosophies Sam Walton built the
company on."
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?pagetype=about&template=DisplayAllContents.jsp&categoryOID=-8991&catID=-8242
Exceeding Customer Expectations
"As Wal-Mart associates we know it is not good enough to simply
be grateful to our customers for shopping our stores - we want
to demonstrate our gratitude in every way we can!"
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?pagetype=about&template=ContentWithImages.jsp&categoryOID=-8276&catID=-8242
Helping People Make A Difference
"Sam Walton believed that each Wal-Mart store should reflect the
values of its customers and support the vision they hold for
their community."
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?pagetype=about&template=ContentWithImages.jsp&categoryOID=-8971&catID=-8242
Sam's Rules For Building A Business
"In his 1992 book 'Made in America', Sam Walton compiled a list
of ten key factors that unlock the mystery."
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?pagetype=about&template=DisplayAllContents.jsp&categoryOID=-8992&catID=-8242
Sundown Rule
"The Sundown Rule was Sam Walton's twist on that old adage,
'why put off until tomorrow what you can do today'".
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?pagetype=about&template=ContentWithImages.jsp&categoryOID=-8275&catID=-8242
Ten Foot Rule
"'I want you to promise that whenever you come within 10 feet of
a customer, you will look him in the eye, greet him and ask him
if you can help him.'"
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?pagetype=about&template=ContentWithImages.jsp&categoryOID=-8277&catID=-8242
Pricing Philosophy
"Thanks to the legacy of Sam Walton, Wal-Mart is a store you can
count on every day to bring you value for your dollar."
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?pagetype=about&template=ContentWithImages.jsp&categoryOID=-8278&catID=-8242
The Wal-Mart Cheer
"We do have fun, we do work hard, and we always remember whom
we're doing it for - the customer."
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?pagetype=about&template=ContentWithImages.jsp&categoryOID=-8279&catID=-8242
==============================================================
The '3 Basic Beliefs', cited above, are presented here:
"Sam Walton built Wal-Mart on the revolutionary philosophies
of excellence in the workplace, customer service and always
having the lowest prices. We have always stayed true to the
Three Basic Beliefs Mr. Sam established in 1962:
1. Respect for the Individual
2. Service to Our Customers
3. Strive for Excellence
These are explained in more detail on the following page:
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?pagetype=about&template=DisplayAllContents.jsp&categoryOID=-8991&catID=-8242
These 3 basic attitudes are also included as requirements in
every current job description written by the company, as found
on this page:
http://www.walmartstores.com/wmstore/wmstores/Maincareers.jsp?pagetype=careers&template=Careers.jsp&categoryOID=-8247&catID=-8247&subCatOID=-9355&subtemplate=CareersContent.jsp
==============================================================
'Sam's Rules For Building A Business' are presented here:
"People often ask, 'What is Wal-Mart's secret to success?'"
"In response to this ever-present question, in his 1992 book
'Made in America', Sam Walton compiled a list of ten key factors
that unlock the mystery."
A short version of the 10 rules are:
Rule 1
"Commit to your business."
Rule 2
"Share your profits with all your Associates, and treat them as
partners."
Rule 3
"Motivate your partners."
Rule 4
"Communicate everything you possibly can to your partners."
Rule 5
"Appreciate everything your Associates do for the business."
Rule 6
"Celebrate your successes. Find some humor in your failures."
Rule 7
"Listen to everyone in your company. And figure out ways to get
them talking."
Rule 8
"Exceed your customers' expectations."
Rule 9
"Control your expenses better than your competition."
Rule 10
"Swim upstream. Go the other way. Ignore the conventional wisdom."
These are all explained in greater detail here:
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?pagetype=about&template=DisplayAllContents.jsp&categoryOID=-8992&catID=-8242
==============================================================
You can learn a great deal more by exploring the other links
on the 'culture' page, provided above. For further, in-depth
information about the company, you can obtain a free 'research
packet':
"The Wal-Mart Stores, Inc. free research packet is available.
If your request is for research and company background
information, you may call (479) 273-4800 and provide the
automated attendant with your name, mailing address, and
daytime telephone number. State "research packet" at the
beginning of your recording. The packet will be shipped
at the end of the business day via U.S. Postal Service or
you may click on any of the highlighted selections below."
Research Information Kit Contents
- Quarterly Sales Report
- Securities and Exchange Report FORM 10-Q
- Stock Split History
- Our Annual Report
- Wal-Mart Timeline
- Our Retail Divisions
- Wal-Mart Stores, Inc. at a Glance
- Recent Awards and Recognition
- Our Commitment to Communities
- Our Commitment to People: Diversity and Responsible Employment
- Wal-Mart Good.Works.: Local Community Involvement Programs
You can click on the links on this page to explore the kit contents
online:
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?pagetype=about&template=DisplayAllContents.jsp&subCatOID=-8497&categoryOID=-8497&catID=-8242
For instance, on the 'Timeline' page, you can see a history of
key moments in the company's growth, including the following,
as of the year 2000:
--------------------------------------------------------------
2000
Wal-Mart ranked #1 Corporate Citizen in America in the 2000
Cone/Roper Report, an annual national survey on philanthropy
and corporate citizenship.
2001
Wal-Mart named by FORTUNE Magazine as the 3rd most admired company
in America.
2001
Wal-Mart ranked by Hispanic Business Magazine as one of the Top
25 Diversity Recruitment Programs in 2001 for its aggressive
program to hire and promote Latinos.
2002
Wal-Mart received the 2002 Ron Brown Award, the highest
Presidential Award recognizing outstanding achievement in
employee relations and community initiatives.
2002
Wal-Mart named by FORTUNE magazine as the most admired
company in America.
2002
Wal-Mart ranked #1 on the FORTUNE 500 listing.
2002
Wal-Mart has the biggest single day sales in history:
$1.43 billion on the day after Thanksgiving.
More on the page:
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?pagetype=about&categoryOID=-8972&catID=-8242&template=ContentWithImages.jsp
==============================================================
You can also explore Walmart's international operations here:
http://www.walmartstores.com/wmstore/wmstores/Mainabout.jsp?pagetype=about&categoryOID=-10128&catID=-8242&template=DisplayAllContents.jsp
==============================================================
And, finally, you can contact the company itself via the
information provided on this page:
http://www.walmartstores.com/wmstore/wmstores/Container.jsp?template=ContactUs.jsp
==============================================================
Please do not rate this answer until you are satisfied that
the answer cannot be improved upon by means of a dialog
established through the "Request for Clarification" process.
sublime1-ga
Searches done:
Explored links related to 'company information' on
http://www.walmart.com/
|