This is an either/or question.  An answer to EITHER of the below
(mutually exclusive) questions is acceptable.

Our firm is looking for a UK company that can help us improve the
quality of our British sales staff's telephone presentation
performance by recording select telephone conversations (with
appropriate privacy restrictions and the like in place) and allowing
managers to listen to these conversations at a later point in time. 
I'm not sure that any company exists, but would love to know if it
did, or, alternately, if it not only no such company exists, but that
no such company could exist.

So here are the challenges:

1.  Provide the name of a company in the United Kingdom, or servicing
the United Kingdom, that provides call capturing services for
businesses that wish to capture and record telephone conversations
between sales staff and clients (with an appropriate "your call may be
recorded" warning, of course, to callers) for training purposes. 
Examples of two US companies that provide these services are Who's
Calling (www.whoscalling.com) and Call Source (www.callsource.com).

2.  If no such service exists, nor COULD exist, in the UK because of
specific privacy restrictions above and beyond those imposed in the US
(or for other business limitations which would completely exclude the
existence of such a UK company), explain why such a company could not
possibly exist irrespective of market demand.

Please contact me with any questions.

Thanks and good luck!

Hello -

Thanks for your question.  Please note: I don't consider this answer
finished until you're satisfied with it.  If you choose to rate this
answer, I ask that you do so after asking for any necessary
clarification or additional information. Thanks for your
understanding.

Here are two companies that provide off-site call recording services:

UK Data IT
http://www.ukdatait.co.uk/netlevel.htm
"AT LAST, A WAY TO MEET YOUR CALL RECORDING NEEDS WITH MINIMUM
EXPENDITURE AND MAINTENANCE WORRIES... Replay consists of an entire
recording platform that is located directly within the national
network and offers complete integrated call recording solutions for
all types of businesses and services.  Providing access to the most
flexible and creative call recording services available, Replay not
only eliminates your need to purchase any in-house call recording
equipment, but also eradicates any maintenance problems and costs that
are usually associated with it..." -> see more at URL

	Contact:
	UK Data IT
	Ground Floor
	Elgar House
	Shrub Hill
	Worcester WR4 9EE
	tel: 0870 066 0771
	fax: 0870 066 0772
	sales@ukdatait.co.uk
	

TMS
http://www.tmsols.co.uk/CompPort.html
"A virtual recording solution for incoming calls on non-geographic
numbers and for all outgoing calls, stored on a secure server as .wav
files..". -> see info in this .PDF:
http://www.tmsols.co.uk/PDFs/call_rec.pdf

	Contact:
	Monarch House
	98-100 Ock Street
	Abingdon Oxford OX14 5DH
	tel: 0870 066 0801 
	fax: 0870 066 0802


——————————————————

[Unverified] information on the legality of recording conversations
within the UK:

Retail Recorders
http://www.retellrecorders.co.uk/legal/customers.htm

Retell Recorders
http://www.retellrecorders.co.uk/legal/employees.htm

———————————————————

Additional links:
   Telephone Central Virtual Call Center
   http://www.telephone-central.co.uk/Virtual-call-centre.htm

   Sterry
   http://www.sterry.co.uk/industries/logging.asp#

Search Strategy: 
   site:.uk call recording +managed OR +bureau
   site:.uk call "voice recording" "alternative * in-house"

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Clarification of Answer by jbf777-ga on 06 Aug 2003 15:45 PDT

Please disregard:

site:.uk call "voice recording" "alternative * in-house"

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Clarification of Answer by jbf777-ga on 22 Aug 2003 11:12 PDT

Hello Logicalboyla -

Thanks for the rating.  Any reason why these won't work out?

jbf

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Request for Answer Clarification by logicalboyla-ga on 27 Aug 2003 22:47 PDT

Well, we have 120 US offices and 1 UK office and the issue of scale
wipes out any ROI for our purposes AND for these firms' purposes. 
It's a problem we run into a lot with our solitary UK
office--everything's pricier in large part because we have no ability
to negotiate with our bulk.

But your answer allowed us to explain that, yes, there are services we
can use in the UK but, no, we don't want to use them because the
economics won't work, which is all I needed to do.  (Would have LIKED
to have done business with one of these firms, but that of course is a
market problem, not a research problem!)

---

Clarification of Answer by jbf777-ga on 27 Aug 2003 23:29 PDT

Ah, OK.  Please let me know if you need any additional assistance.

Thanks,

jbf

Thanks so much--sorry for the delay, the research was for a coworker
in my department who had to confirm your research.  It's not the
answer we were looking for (i.e., darn those Brits for not having the
services we seek), but it closes the loop for us!