use a laptop at two locations, no problem at home location using ebay
ie: my ebay,favotites but when I hook up at work, lots of problems
using, only ,when I try to use ebay( I go to favorites to log in and
pursue items of interest. spoke with our edp mgr, its not due to work
network. help |
Request for Question Clarification by
jbf777-ga
on
31 Aug 2003 20:16 PDT
Hi -
What are the problems you're experiencing?
jbf777
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Clarification of Question by
tbulba-ga
on
02 Sep 2003 07:38 PDT
WHEN EVER I LOG INTO EBAY AT WORK ,USUALLY CANT EVEN GET TO SITE...IF
I'M ABLE TO GET TO SITE, UNABLE TO WORK WITHIN THE SITE. IE: MOVE
ABOUT...OUR EDP PERSON THINKS ITS SOMETHING TO DO WITH THE COMPUTER
AND ITS ADDRESS LINE HAVING TROUBLE WITH SORTING OUT WHERE IT IS....?
I DISCONNECT AT OFFICE,CONNECT AT HOME AND NO PROBLEMS
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Request for Question Clarification by
chellphill-ga
on
02 Sep 2003 09:16 PDT
Hi tbulba-a!
If you don't mind, could you answer a few questions so I can get a
better understanding of the issue?
Are you behind a firewall when you connect at work?
How do you connect when you are at work? Do you just plug into a phone
jack and dial up, or do you connect to your workplace's network in
order to get to the web?
When you are at work, and unable to get to eBay's site, what is the
exact error message it gives? For example, "the page cannot be
displayed" ect...
Have you tried going to the site from work by typing in the URL as
opposed to using the link in your favorites?
Thanks!
chellphill-ga
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Clarification of Question by
tbulba-ga
on
02 Sep 2003 11:52 PDT
at work there is a net work that I log into that has a firewall, I
often get the" page cannot be displayed "or a blank screen. I have
tried typing in new url as opposed to clicking on favorites, with
little or no success.at work we use centurytel at home
roadrunner.regards
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Request for Question Clarification by
chellphill-ga
on
02 Sep 2003 12:57 PDT
tbulba-ga,thanks for your reply!
The network at your workplace, is it a large network, or just a few
computers?
Do you have a network administrator,or something such as an onsite
technician who maintains the network and if so, have you spoke to them
about the possiblity that their firewall may be blocking you from
going to ebay?
I would would have to say, that with the information you have provided
me with so far, that the problem lies somewhere in your connection
through the network at work. The only thing that is changing from when
you are at home, and at work, is "how" you are connecting to the
internet. Have you had any problems going to any other websites while
at work?
On the same network at work, are your co-workers able to get to eBay
from their own computers?
What operating system are you running on your laptop?(Win98, WinXp
ect)
Which browser are you using and what version? (Internet Explorer 6,
Netscape 7 ect)
Sorry for so many questions, but when dealing with solving technical
issues of a hardware/software related nature, it's often a "process of
elimination" in order to find the most appropriate resolution.
Thanks for your patience!
chellphill-ga
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