I need help in reinstalling a program uninstalled by Norton Clean
Sweep 2002.

I uninstalled the Windows FAX program from Windows 98 using Clean
Sweep 2002.  I made a backup of the file before uninstalling.  The
Clean Sweep program said that the backup file would be in a Norton
Clean Sweep backup directory.

When I next booted up I found an error message on the screen:

     Unexpected error while reading
     C:\program~\common~\EFAX\HsPfcW32.ini

I clicked "ok" and that error message was replaced by a new error
message:
 
     DLLCMD32.exe
     This file could not be located.

I clicked "ok" and from then on the machine operated normally.

I'd like to reinstall the FAX program so that I would no longer see
the error messages.  But I can't figure out how to do it.

Here's what I've done.

Using Norton Commander I found what looked like the backup file in the
Norton Backup directory.  I moved that file to what looked like the
Efax directory.  I rebooted.  The error messages still came up.

Using the Norton Commander program I was able to find the record of
all my
Clean Sweep uninstalls.  It shows that I indeed uninstalled a lot of
files from the EFax program, though not all.  In particular, while the
file
HsPfcW32.ini was deleted, the file DLLCMD32.exe was not deleted.

The record of uninstalls shows that I did back up the EFax
files.  It doesn't show the directory where the backups are housed.  I
think it possible that the large file I moved from the Norton Backup
directory to the EFax directory was the backup file but in a
compressed or zipped mode.

I've tried to reach Symantec on their paid assistance line.  I can't
get through.

What I need are directions I can follow that will tell me how to
reinstall.  Or if that isn't possible, how to end the error messages.

Hi soctiestudent-ga,

To reinstall your FAX software from the backup you created with Norton
Clean Sweep, simply open up Norton CleanSweep and click on the
"Restore Wizard". Once in the restore wizard, it should present you
with the option to restore the files you just removed. It should be
pretty obvious what to click on once you've passed the hurdle of
getting into the right part of the program.

Symantec also has an online knowledge base article on the process. You
can find it here:
http://service1.symantec.com/SUPPORT/cleansweep.nsf/2d39993bee5be87f8525690b0045c40c/d179974c5db18012852566cf006549c5?OpenDocument

"To restore files or entries from backup: 

1. Click Cleanup in the main CleanSweep window, and then click Restore
Wizard.
2. Select the backup you want to restore, and then click Next. The
Details button can be used to verify that the correct backup has been
chosen.
3. Click Restore All the Files, or if desired, make a custom
selection.
4. Click Next until you have chosen which options to use, then click
Finish to begin restoring the files.
5. Restart the computer. 

The backed up files should now be restored."

There is also a brief usenet article on your error message problem:
http://groups.google.com/groups?q=%5CEFAX%5CHsPfcW32.ini&hl=en&lr=&ie=UTF-8&oe=UTF-8&selm=3DC20F42.98E07150%40nbnet.nb.ca&rnum=1

One of the other ways to fix the errors is to REINSTALL efax from the
original CD that you purchased then, by going into Control Panel |
Add/Remove Software, remove it. Do NOT use Clean Sweep to remove
efax--use only the built-in uninstaller found in the Add/Remove
Software applet.

Hope this helps! If you have any questions about what I wrote, please
ask for clarification prior to rating and thus closing this question.

Thanks!

Legolas-ga

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Request for Answer Clarification by soctiestudent-ga on 06 Sep 2003 06:38 PDT

That did it.  Thanks.

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Clarification of Answer by legolas-ga on 06 Sep 2003 06:44 PDT

Thanks for the five-stars. Glad it worked for you.

That did it.  Thanks.

Except for your beginning with the word "simply."  It's my experience
that any instruction that begins "Simply" leads to frustration.  It's
like the math appraisal, "It's obvious," which means that you aren't
going to learn why it is obvious.