Reinstalling a program uninstalled using Norton Clean Sweep
Category: Computers > Software
Asked by: soctiestudent-ga
List Price: $10.00
05 Sep 2003 19:16 PDT
Expires: 05 Oct 2003 19:16 PDT
Question ID: 252764
I need help in reinstalling a program uninstalled by Norton Clean Sweep 2002. I uninstalled the Windows FAX program from Windows 98 using Clean Sweep 2002. I made a backup of the file before uninstalling. The Clean Sweep program said that the backup file would be in a Norton Clean Sweep backup directory. When I next booted up I found an error message on the screen: Unexpected error while reading C:\program~\common~\EFAX\HsPfcW32.ini I clicked "ok" and that error message was replaced by a new error message: DLLCMD32.exe This file could not be located. I clicked "ok" and from then on the machine operated normally. I'd like to reinstall the FAX program so that I would no longer see the error messages. But I can't figure out how to do it. Here's what I've done. Using Norton Commander I found what looked like the backup file in the Norton Backup directory. I moved that file to what looked like the Efax directory. I rebooted. The error messages still came up. Using the Norton Commander program I was able to find the record of all my Clean Sweep uninstalls. It shows that I indeed uninstalled a lot of files from the EFax program, though not all. In particular, while the file HsPfcW32.ini was deleted, the file DLLCMD32.exe was not deleted. The record of uninstalls shows that I did back up the EFax files. It doesn't show the directory where the backups are housed. I think it possible that the large file I moved from the Norton Backup directory to the EFax directory was the backup file but in a compressed or zipped mode. I've tried to reach Symantec on their paid assistance line. I can't get through. What I need are directions I can follow that will tell me how to reinstall. Or if that isn't possible, how to end the error messages.
Re: Reinstalling a program uninstalled using Norton Clean Sweep
Answered By: legolas-ga on 05 Sep 2003 19:43 PDT
Hi soctiestudent-ga, To reinstall your FAX software from the backup you created with Norton Clean Sweep, simply open up Norton CleanSweep and click on the "Restore Wizard". Once in the restore wizard, it should present you with the option to restore the files you just removed. It should be pretty obvious what to click on once you've passed the hurdle of getting into the right part of the program. Symantec also has an online knowledge base article on the process. You can find it here: http://service1.symantec.com/SUPPORT/cleansweep.nsf/2d39993bee5be87f8525690b0045c40c/d179974c5db18012852566cf006549c5?OpenDocument "To restore files or entries from backup: 1. Click Cleanup in the main CleanSweep window, and then click Restore Wizard. 2. Select the backup you want to restore, and then click Next. The Details button can be used to verify that the correct backup has been chosen. 3. Click Restore All the Files, or if desired, make a custom selection. 4. Click Next until you have chosen which options to use, then click Finish to begin restoring the files. 5. Restart the computer. The backed up files should now be restored." There is also a brief usenet article on your error message problem: http://groups.google.com/groups?q=%5CEFAX%5CHsPfcW32.ini&hl=en&lr=&ie=UTF-8&oe=UTF-8&selm=3DC20F42.98E07150%40nbnet.nb.ca&rnum=1 One of the other ways to fix the errors is to REINSTALL efax from the original CD that you purchased then, by going into Control Panel | Add/Remove Software, remove it. Do NOT use Clean Sweep to remove efax--use only the built-in uninstaller found in the Add/Remove Software applet. Hope this helps! If you have any questions about what I wrote, please ask for clarification prior to rating and thus closing this question. Thanks! Legolas-ga
rated this answer:
That did it. Thanks. Except for your beginning with the word "simply." It's my experience that any instruction that begins "Simply" leads to frustration. It's like the math appraisal, "It's obvious," which means that you aren't going to learn why it is obvious.
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