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Q: Computer Problem ( Answered 4 out of 5 stars,   0 Comments )
Question  
Subject: Computer Problem
Category: Computers > Internet
Asked by: broclear-ga
List Price: $30.00
Posted: 08 Sep 2003 08:02 PDT
Expires: 08 Oct 2003 08:02 PDT
Question ID: 253467
Often when i go onto the internet, after logging off, the status bar for
that page remains and i cannot access any more internet sites. It is
as though the program is still runnung.

Why should this be and can you tell me how to stop it ?

I have no problems with any other matters - i.e other windows close
with no problem (word, excel, pdf)

Request for Question Clarification by mvguy-ga on 08 Sep 2003 08:09 PDT
What operating system and browser are you using?

Clarification of Question by broclear-ga on 08 Sep 2003 08:37 PDT
I am using Windows 98. What do you mean by browser?
Answer  
Subject: Re: Computer Problem
Answered By: slawek-ga on 08 Sep 2003 09:24 PDT
Rated:4 out of 5 stars
 
Good Day broclear-ga,


This behaviour is normal. Your web browser (examples of a web browser
are Internet Explorer, Netscape, Opera, Mozilla, etc; these are the
programs that allow you to surf through websites) receives information
from your Internet connection. It does that by sending a request, and
loading the information that is sent as a result of the request. Once
the information is loaded into the web browser, your Internet
connection is "not required", until you click on another link which
would send a new request for another web page.

Imagine loading a file into word: once you open the file from a floppy
disk or your hard drive, you do not need the file anymore. You can
save the loaded file to a whole new location, change it, print it, and
much, much more. Loading a website from the Internet is very much the
same way. Once you load it to the web browser, you don't need the
"file" anymore, and can disconnect from the Internet if you wish. The
file will stay loaded in your web browser, just as our example Word
file. The contents of the requested page/file are now in the computers
memory.

There are websites that do require a continued feed from the Internet.
Websites with live content or functions, which require to be
continually processed on the web host’s side, will cause an error when
you disconnect from the Internet. The error might come in the form of
a popup box notifying you of a lost Internet Connection problem, or
might simply manifest itself by a clear browser window.

What does this all mean? Well, your suspicion that the "program is
still running" is 100% accurate: Your web browser is a separate
program from your Internet Connection software, and shutting down the
Internet Connection software does not shut down the web browser. The
program is still running.

This might seem a little confusing, due to the fact that if you do not
have 24/7 Internet connection, chances are that all you have to do to
get surfing on the web is start up Internet Explorer or another web
browser. This will probably automatically start up your Internet
connection software. As a result, this all may look like just one
program doing everything, while in reality there are two programs
working with each other. When you start the web browser, the web
browser assumes that you probably will want to access the Internet and
to make your life easier, the web browser starts up your Internet
connection software.

The Internet Connection software does not have the ability to shut
down software. While Internet Explorer or any Internet application can
start the Internet Connection software, the Internet Connection
software cannot shut down any software that may require the Internet.
The reason is that there is really only "one way" for dialup software
to connect to the Internet, thus making it easy for many programs to
access the Internet Connection software. On the other hand there are
many, many programs that use the Internet, and the Internet Connection
software could not possibly know how to terminate all of them. This
job is left to the user.  As a result, only one step is needed to get
surfing, and two steps are required to shut down the software required
to browse the Internet.

Why is the Internet connection software not part of the web browser?
The main reason can be attributed to the fact that there is more to
the Internet then just surfing the web. If the web browser had the
Internet Connection integrated into it, what would happen when you
just want to access your E-mail, or sign onto Yahoo Messenger, or some
other Internet based software? Would you need to disconnect with your
browser, and user another dialup program? Whatever the way out, things
would get messy.  So, we use an Internet Connection software package,
connect to the Internet, and then we can decide what we want to do:
check E-mail, surf the web, check out the Usenet message groups,
connect to a favourite messaging software, upload a website to the
Internet, and much more.

As you might have guessed, the answer to your question on "how to stop
it?" simply involves separately closing the web browser after you
close down your Internet Connection software.

I hope I have answered all your questions. If not, please do not
hesitate to ask for a clarification before rating my answer. I will be
glad to assist you in further explaining the matter at hand in a
timely manner.

Thank you for choosing Google Answers.


Regards,
slawek-ga

Request for Answer Clarification by broclear-ga on 08 Sep 2003 10:28 PDT
Many thanks for your answer, can you consider the following which may
help;-

1) I do have a permanent "broadband" connection
2) When the problem occurs the internet is, in affect "frozen"  i.e. i
cannot access another web page - significantly (or not. This ALWAYS
happens if i have been "frozen" after using a "favourites" page and
try to go to another "favourites"
3) I norder to be able to access the internet again, i have to restart
my computer
4) When the problem occurs, usually if i put my pointer over the "bar"
it turns to the busy sign

Can anything be done?

Clarification of Answer by slawek-ga on 08 Sep 2003 14:24 PDT
Good Day broclear-ga,

It sounds like there might be a couple of factors. Do you know if
there was any software installed with your broadband? Any CDs/Disks
that came with the modem? When you say "broadband", do you mean Cable
Internet, DSL (enhanced phone line), or some other form of high speed?

Also, is there any reason why you logoff? Most high-speed connections
are designed to be on 24/7, and don't respond very well to
disconnects. I have found this problem both with DSL and Cable (I have
done about 1300 cable, and about 200 DSL installs).

Once I know more about how you connect to the Internet, I will be able
to give you more specific details, beyond the "stay online"
suggestion. Please make sure you make use of a firewall when using
your high speed Internet. You can get a free firewall from
www.zonealarm.com (it takes a little looking, but they do have a free
version; make sure that any questions that are during your search for
the free version at www.zonealarm.com are answered that your needs are
"basic"... otherwise you will be taken to the PRO version of
ZoneAlarm. The PRO version is not free.)  Let me know if you need help
finding the free version.

I look forward to receiving more information from you on the type of
"broadband" connection you make use of.


Regards,
slawek-ga
broclear-ga rated this answer:4 out of 5 stars

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