Greetings Tonyy:
I've examined many links and I believe the first two choices below
will adequately fill your current needs and leave room for
customer-base growth. It's difficult to know your exact needs and a
CRM consultant would probably better identify the minute details of
your business.
I located the first two names from an article at Computer Business
Review http://www.cbronline.com/research_centres/71d47a2a48601d5f80256d350047c73e
"Pivotal Software, with revenue of around $50 million, focuses on
offering CRM applications that reside on the Windows 2000/NT platform.
Another competitor with a Windows 2000/NT focus is privately-held
Saratoga Systems, which had revenue last year of around $30 million."
*********
Pivotal
"Pivotal's approach is to identify more specific, niche vertical
segments that have a clear set of common needs and develop
precisely-tailored offerings to give these companies a head start with
their CRM initiative."
http://www.pivotal.com/products/industry_specific/unique_crm.asp
Pivotal SoftWare CRM
"Vancouver, BC - August 28, 2003 - Pivotal Corporation (Nasdaq: PVTL;
TSX: PVT), the leading provider of customer relationship management
(CRM) software for mid-sized enterprises, today announced that CRM
magazine has named Pivotal a ‘CRM Market Leader’. CRM Magazine
presented Pivotal with the award at DCI’s Customer Relationships
Management Conference & Exposition this week in New York."
"When it comes to CRM, the mid-market is the sweet spot – it’s the
segment in which researchers predict the most growth," said Ginger
Conlon, editor-in-chief, CRM Magazine. "With major customer wins, the
release of Pivotal 5, and the introduction of several new vertical
products, Pivotal continues to demonstrate its success in this market.
CRM Magazine congratulates Pivotal on this outstanding achievement."
From http://www.pivotal.com/newsroom/press_release.asp?NID=285
Saratoga Systems
http://www.saratogasystems.com/crm/
Saratoga !Avenue CRM products"Operating as a distributed Internet
database solution, iAVENUE enables your sales teams (employees and
channel partners) to share critical sales, marketing and customer
service information. This provides the team members with a holistic
view of your customers and your markets. iAVENUE automates and
integrates the related areas of lead generation and qualification,
telemarketing, sales account management, marketing campaign management
customer service and support, and management analysis and reporting."
http://www.saratogasystems.com/crm/product_2/index.html
*********
I also located a few other possibilities for you to review:
MicroSoft CRM technology
"Accessible from Microsoft Outlook™ and the Web, Microsoft Customer
Relationship Management CRM Sales software helps sales people manage
leads and opportunities, measure and forecast sales activity,
efficiently track customer communications, and automate stages in the
sales process-ensuring a shorter cycle, higher close rates, and
improved customer retention."
http://www.ktlsolutions.com/prod_gps_mscrmsales.htm
"In researching the opportunity, Microsoft executives said they found
a niche in small businesses of 25 to several hundred employees that
was ready for a sophisticated yet easy-to-use software program such as
a CRM package that includes functions for marketing and sales."
From http://news.com.com/2100-1001-874353.html
MicroSoft CRM FAQs
http://www.ktlsolutions.com/prod_gps_mscrmfaq.htm
C2CRM
"A Customer Relationship Management solution should not be a drain to
your business. It should be easy to learn, simple to implement and
affordable for today’s small to mid-sized business (SMB). That’s C2
CRM. It is clearly a better CRM solution which was designed from over
10 years of exhaustive research about what the SMB market needs. It’s
affordable. It’s simple to learn and use. And its browser-based design
means everyone can use it instantly."
http://www.cleartechnologies.net/clearweb2/2main.html
Winner "Product of the Year" 2002
http://www.tmcnet.com/cis/0103/0103cccrms.htm
Winner "Top 15" 2003
"The Top 15 scored the highest in accordance with the 171 selection
criteria, including 105 business functions, 48 technical and 18 user
friendliness/support features."
From http://www.ismguide.com/html/news_pr_Top30_2003.htm
You will also see other CRM packages named here and this link is
repeated below.
View product demos (sign up for account - mentions no sign-up fee)
http://www.cleartechnologies.net/crm/track.nsf/loginC2?open&key=online_democ2%20
*********
Still, two more possibilities you may want to consider:
WinSharkCRM
"WinShark crm is an enterprise level Customer Relationship Management
application made available to the small or medium sized business. A
fully secure, user friendly Windows based application which will
enable you to administer your client data, to realise opportunities
and gain new business."
From http://www.winshark.com/home.htm
See also http://www.winshark.com/customers.htm and
http://www.winshark.com/features.htm
FREE TRIAL: http://www.winshark.com/demonstration.htm
Maximizer Enterprise 7
"Maximizer Enterprise 7.5 is a complete Customer Relationship
Management (CRM) software solution for small and medium-sized
businesses and corporate divisions of large companies. By integrating
sales and contact management, marketing, and customer service &
support software tools into one affordable solution, Maximizer
Enterprise 7.5 helps you realize your customer management goals:
plenty of profitable and satisfied customers.
"Throughout the customer life cycle, Maximizer Enterprise enables you
to communicate with customers through multiple channels, share
information, and organize individual and team efforts. One interface
enables Marketing to generate more leads and repeat business; Sales to
close more deals; and Customer Service and other customer touch-points
to develop loyal customer relationships."
http://www.maximizer.com/solutions/maxent/index.html
See also http://www.maximizer.com/solutions/maxent/system.html
A 30-day trial download is mentioned at
http://www.maximizer.com/solutions/maxent/index.html about midway down
the page in the right column.
*********
"Best" is a relative word because your needs are specific and that is
why I have researched more than one option for your review. I believe
all of these packages have great CRM benefits but only after you
examine them in detail will you know which one suits your company's
requirements.
Should you require clarification of any of the links I have provided,
please request it before rating and closing the question, and I will
be happy to respond.
Best regards,
journalist-ga
OTHER LINKS THAT MAY BE OF INTEREST:
Customer Relationship Management Research Center
http://www.cio.com/research/crm/
Real Market - Headline News for CRM
http://www.realmarket.com/
CRM Today
http://www.crmtoday.com/
Search CRM - articles and reviews
http://searchcrm.techtarget.com/bestWebLinks/0,289521,sid11_tax286966,00.html
This site offers CRM evaluation and research higlights. You may want
to subscribe to their newsletter for further information on emerging
CRM technologies. ZDNet is quoted as calling this site "The Rolls
Royce of decision making tools."
CRM Evaluation Center
http://www.technologyevaluation.com/Research/ResearchHighlights/CRM/CRM.asp
http://www.crmevaluation.com/index.asp?fromdomain=crmevaluation.com&fromurl=
Free Trial: http://www.crmevaluation.com/register/freetrial/start.asp
CRM Buyer's Guide
http://www.destinationcrm.com/directory/
Customer Inter@ction Solutions®’ 2002 Product Of The Year Awards
http://www.tmcnet.com/cis/0103/0103cccrms.htm
SEARCH STRATEGY:
CRM email software Windows "Internet service provider"
CRM email software Windows review
CRM email software Windows custom
"CRM technology" review
"Saratoga Systems" CRM
"Pivotal Software" CRM |
