I have an HP External DVD Writer, model dvd200e.  The dvd tray will
not open.  The tray auto shut as I was inserting a dvd, pinching the
dvd half in and half out. I was able to pull the dvd out but the tray
will not open now.  How do I get the tray open?

---

Request for Question Clarification by feilong-ga on 11 Sep 2003 08:12 PDT

Have you tried "rebooting" the device -- i.e. restarting the external
writer by turning its power on and off?

---

Clarification of Question by jmhines123-ga on 11 Sep 2003 10:22 PDT

Yup.  Tried that.  No luck.

---

Request for Question Clarification by feilong-ga on 11 Sep 2003 10:37 PDT

The mechanism may have been jammed inside. I went to the HP website
and saw that like any other cd or dvd drives, there is a tiny hole in
the tray end of your DVD drive. You can manually eject the tray using
that hole. You can apply the principle described on this page:

HP Pavilion Desktop PCs - Opening a Stuck CD, CDRW, or DVD Drive Door
http://www.hp.com/cposupport/personal_computing/support_doc/bph07168.html

If this solves your problem, please tell me and I'll post an official
answer.

---

Clarification of Question by jmhines123-ga on 11 Sep 2003 13:27 PDT

Perfect.  That worked.  Thanks

Hi Jmhines123,

The mechanism may have been jammed inside the drive when you forced
the drive tray to open and close, causing the drive from not opening.
Using the tiny hole in the tray end of your DVD drive, you can
manually eject the drive tray. The principle described in step seven
of this link...
 
HP Pavilion Desktop PCs - Opening a Stuck CD, CDRW, or DVD Drive Door
http://www.hp.com/cposupport/personal_computing/support_doc/bph07168.html

...is the same principle you'll use on any other cd drive with that
tiny hole.

Thanks for being a loyal user of Google Answers.

Best regards,
Feilong

Have you called HP technical support?