Disappearing passwords in Outlook 2000 on Windows XP-Home
Category: Computers > Software
Asked by: dbrown459-ga
List Price: $3.00
15 Sep 2003 12:12 PDT
Expires: 15 Oct 2003 12:12 PDT
Question ID: 257009
I have a reasonably new Windows XP system from COMPAQ(5 weeks old). I installed Outlook 2000 on it. Everything worked fine on my old Windows 98 system. I use YAHOO mail (POP ans SMTP) for mail (it is an extra cost item with them). The problem is that to either receive or send mail, the first time I so so after starting OUTLOOK, it ALWAYS prompts me for my YAHOO name & ID when it check for new mail. If I leave OUTLOOK up, there is no problem, but if I close OUTLOO - it ALWAYS will reprompt when I try the first time to receive mail). I never had this problem in Windows 98. Note that I ALWAYS log into Windows XP as the "OWNER" (which is the default account originally set-up.
Re: Disappearing passwords in Outlook 2000 on Windows XP-Home
Answered By: theta-ga on 20 Sep 2003 16:17 PDT
Hi dbrown459-ga, The problem you are experiencing is a known issue with Outlook 2000 running on Windows XP/2000. The problem is caused by some incorrect information contained in the Windows registry. The solution involves backing up your registry, removing the user account information, and then re-entering your password. You can find a detailed explaination of the problem, along with the step by step solution, in the following MS Knowledge Base Article: - OL2000: (IMO) Your Password Is Not Retained in Windows 2000 or Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;259416&Product=out2K) You can find step by step instructions for configuring Outlook to use the Yahoo! POP3 mail account in the following MS KB article: - OL2000: (CW) How to Configure Outlook to Use a Yahoo! POP3 Account (http://support.microsoft.com/default.aspx?scid=kb;en-us;254066&Product=out2K) ============================================================== Hope this helps. If you need any clarifications, just ask! Regards, Theta-ga ============================================================== MS KnowledgeBase Search terms Used: password retain
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