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Q: Disappearing passwords in Outlook 2000 on Windows XP-Home ( Answered 5 out of 5 stars,   0 Comments )
Subject: Disappearing passwords in Outlook 2000 on Windows XP-Home
Category: Computers > Software
Asked by: dbrown459-ga
List Price: $3.00
Posted: 15 Sep 2003 12:12 PDT
Expires: 15 Oct 2003 12:12 PDT
Question ID: 257009
I have a reasonably new Windows XP system from COMPAQ(5 weeks old).  I
installed Outlook 2000 on it.  Everything worked fine on my old
Windows 98 system.
I use YAHOO mail (POP ans SMTP) for mail (it is an extra cost item
with them).

The problem is that to either receive or send mail, the first time I
so so after starting OUTLOOK, it ALWAYS prompts me for my YAHOO name &
ID when it check for new mail.  If I leave OUTLOOK up, there is no
problem, but if I close OUTLOO - it ALWAYS will reprompt when I try
the first time to receive mail).  I never had this problem in Windows

Note that I ALWAYS log into Windows XP as the "OWNER" (which is the
default account originally set-up.
Subject: Re: Disappearing passwords in Outlook 2000 on Windows XP-Home
Answered By: theta-ga on 20 Sep 2003 16:17 PDT
Rated:5 out of 5 stars
Hi dbrown459-ga,
  The problem you are experiencing is a known issue with Outlook 2000
running on Windows XP/2000. The problem is caused by some incorrect
information contained in the Windows registry. The solution involves
backing up your registry, removing the user account information, and
then re-entering your password. You can find a detailed explaination
of the problem, along with the step by step solution, in the following
MS Knowledge Base Article:
  - OL2000: (IMO) Your Password Is Not Retained in Windows 2000 or
Windows XP

You can find step by step instructions for configuring Outlook to use
the Yahoo! POP3 mail account in the following MS KB article:
  - OL2000: (CW) How to Configure Outlook to Use a Yahoo! POP3 Account


Hope this helps.
If you need any clarifications, just ask!


MS KnowledgeBase Search terms Used:
  password retain
dbrown459-ga rated this answer:5 out of 5 stars and gave an additional tip of: $1.00

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