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Q: tech support for HP Pocket PC 2215 ( No Answer,   0 Comments )
Question  
Subject: tech support for HP Pocket PC 2215
Category: Computers > Wireless and Mobile
Asked by: ceknox1-ga
List Price: $7.50
Posted: 07 Nov 2003 19:00 PST
Expires: 10 Nov 2003 13:06 PST
Question ID: 273731
I know I could probably find this on Microsoft' or HP's help site, 
but so far no luck...
My wife and I share the computer...  when we switch users from me to
her on Windows XP and then later switch back again,  the computer
won't pick up the connection of my Pocket PC cradle (USB cable) and
the computer.  then when i tell it to re-connect,  it searches the
ports nad tells me it still can't find a connection.  The only way to
fix this is by unplugging the USB cable from the back of the
computerr... waiting a few seconds and pluggging it back in and then
it fixes itself.  How can I fix this problem?  Thanks in advance.

Request for Question Clarification by sublime1-ga on 08 Nov 2003 10:51 PST
ceknox1...

I don't know that this will be any simpler than
unplugging and re-plugging the cable, but you
might see if your USB device is listed under
Device Manager:

Go to Start -> Settings -> Control Panel ->
System Properties, and click on the Hardware
Tab and then on the Device Manager button.

If the device is listed, you could try right
clicking, disabling and then re-enabling it.

If it's not listed, and normally is, you could
go to the menu at the top and click on Action
-> 'Scan for Hardware changes', and see if that
causes it to show up.

Or, it may be that the device will be listed 
under the 'Power' tab when you right-click on 
'USB Root Hub' in the Device Manager Window
and select 'Properties'. If it's not listed,
try clicking the 'Refresh' button on that page
and see if it shows up under 'Devices on this
hub' (I'm assuming your Operating System is 
Windows 2000 or XP).

If none of that helps, you could try right
clicking the 'USB Root Hub' in Device Manager
and disabling and then re-enabling it.
Then see if it shows up on the 'Power' tab,
as above. 

Let me know if this helps.

sublime1-ga
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