While many factors are actually essential for the success of an
organization, whether for profit or not, trust and integrity (I'm sure
you mean the 'moral' versions) will never be excluded from them. If
you do mean 'sources' as in the same sense as 'essential', then trust
and integrity are definitely those. Trust is essential because it
ensures confidence in the various members of the organization and in
the organization by clients/outsiders. Lack of trust causes
disruptions and other problems. Integrity is needed because no one
wants to deal with a cheat, basically, and being cheated by someone
means losses and no profitability. One with integrity doesn't cheat,
and acts on one's word, never violating contracts and agreements. This
is just my layman's terms version of the ideas.
Let me list the relevant Dictionary.com definitions of the two words:
1. Firm reliance on the integrity, ability, or character of a person or thing.
2. Custody; care.
1. Steadfast adherence to a strict moral or ethical code.
2. The state of being unimpaired; soundness.
3. The quality or condition of being whole or undivided; completeness.
As references, I gathered various sources across the Internet that
support the importance of trust and integrity:
Trust Rules! The Most Important Secret, by Susan Heathfield, About.com
Culture of Integrity Crucial to Investment Brokerage Success
- This article mentions integrity as needed in the success of a brokerage.
DestinationKM.com: In Knowledge We Trust-Or Do We?
- An article about the importance of trust in businesses
Honesty and Integrity Build a Foundation of Trust - The CLEMMER Group
Briankoslow.com E-Zine sample issue
Trust In the Balance, Building Successful Organizations on Results,
Integrity, and Concern,Robert Bruce Shaw,trust balance,integrity
concern,issue organizations,trustworthy leadership,trust key
- Home page of "Trust in the Balance" book and organization
25 Lessons For A Successful Improvement Initiative
- "Lesson #10: Lacking Integrity, Ethics, And Trust
Integrity, ethics, and trust are the underlying foundation of any
successful organization. Integrity, ethics, and trust must be
ingrained into the organization environment."
Monograph - Trust Within the Organization - Volume 1 - Public Service
Commission of Canada
- This report "...concludes that trust is an essential element of
effective change management and ultimately to organizational success."
The Importance of trust to Organizational Success (Adobe PDF)
Trust leads to greater productivity and profitability - by Great
Place to Work Institute
Interview: Anne Drapeau on Organizational Trust, conducted by David
Creelman - April 14, 2003 - Workopolis.com
The Eight Elements Of TQM (Total Quality Management) - By Nayantara
Padhi, Six Sigma
Top 7 Ways To Measure Your Organization's Trust - Top7business.com
- A supplemental source that might help on seeing if trust is well-set
in one's organizational environment.
E-center for business ethics: Integrity Management - Chapter 1 Preview
Integrity in workplace never takes day off even boss calls in sick
By Jim Bracher, The Californian
- "...Not only does integrity matter, it makes for an environment that
generates economic success."
Crook County School District Prineville, Oregon
- This civil organization claims that integrity is essential to its
function and success.
Former Shell CEO looks at elements of success
- "...to the next element for success, corporate ethics and values."
While trust and integrity are not the words used here, you can be sure
they are part of what Steve L Miller meant.
Fazio International Ltd. - Six Key Elements To Success
- Credility, mentioned here, would involve integrity and trust.
ICMB - ©2003 -Face of Integrity
- A seminar plan on integrity
Google Search Terms used:
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I hope this has been a most helpful answer. If you need anything else,
or have a problem with the answer, do please post a Request for
Clarification and I shall respond as soon as I can. Thank you.