Anyone know how to resolve this problem?
I have MS Word open and I open a .doc webpage in IE6. 
When I leave the .doc webpage (either by clicking on "Back" or exiting
IE6), I get the following application error:
   The instruction at "0x300fe304" referenced memory at "0x000000". 
   The memory could not be "read".
Then MS Word crashes.
So, how can I avoid/fix/resolve this error?

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Request for Question Clarification by endo-ga on 01 Dec 2003 12:03 PST

Hi,

Are you by any chance using Word 2000 and does your document contain
Japanese characters?

Thanks.
endo

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Clarification of Question by bartkid-ga on 01 Dec 2003 12:06 PST

I'm using Word 97 SR-2.
No Japanese characters whatsoever; only regular ol' English text.

Hi,

I've found your problem in the Microsoft database!

Here is the article:

WD97: "The Instruction at ... Referenced Memory at 0x00000000" When
You Start Word with Hyperlink from Internet Explorer
http://support.microsoft.com/default.aspx?scid=kb;en-us;268610&Product=wrd97

Here is the page with the fix:

Word 97 Security Update: Macro Vulnerability
http://www.microsoft.com/downloads/details.aspx?FamilyID=CE543719-8F1B-4AFC-9ADF-C9DE4727B507&displaylang=EN

Here is the link for version 2b of the service pack that you will need:

Office 97 Service Release 2b (SR-2b) Download Information
http://www.microsoft.com/downloads/details.aspx?FamilyID=BEFD7842-602E-42B0-89D2-6BE39F1167C1&displaylang=EN

I hope this answers your question. If you have any more problems or
require any clarifications please do not hesitate to ask.

Thanks.
endo


Search strategy

internet explorer crash word 97
http://support.microsoft.com/search/default.aspx?InCC_hdn=true&Catalog=LCID%3D1033%26CDID%3DEN-US-KB%26PRODLISTSRC%3DON&withinResults=&QuerySource=gASr_Query&Product=wrd97&Queryc=internet+explorer+crash&Query=internet+explorer+crash&KeywordType=ALL&maxResults=25&Titles=false&numDays=&InCC=on

Thank-you endo-ga.
I do not know why I could not find that in the MS db myself.

My company's tech support came up and provided me with an alternative
solution: wiping my profile clean (and then copying Favorites, etc,
from a backup of my profile).
This solved the problem.

I did not download the Macro Vulnerability patch, but reading the MS
db text there, it will be what I do if this problem resurfaces.

Again, endo-ga, thanks.