Hello, I need your help please.  I have somehow picked up a virus that
I can't get rid of.  It is exactly called: Trojan horse
BackDoor.Jeemp.A
I installed the AVG anti-virus program (the basic free edition) and
when it identifies the virus, the program recommends that I send it to
the vault.  Problem is that as soon as I hit the okay button to do so,
a window pops up that specifically says "File
C:\WINDOWS\SYSTEM32\MSREXE.EXE can not be removed.  So the virus
continues to reside on my hard drive and is messing up my AOL
connectivity, email, etc.  How do I get rid of this thing please?! 
Thanks for your help!  GF

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Request for Question Clarification by endo-ga on 04 Dec 2003 12:24 PST

Hi,

Try booting into safe mode with network support (press F8 before the
Windows screen appears) and run the virus scan on:
http://housecall.trendmicro.com

Thanks
endo

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Clarification of Question by soulnsea-ga on 04 Dec 2003 17:00 PST

Hi,  "Try booting into safe mode with network support (press F8 before the
Windows screen appears) and run the virus scan on:
http://housecall.trendmicro.com"

I did as you said and the trendmicro scan found the virus and 3
infected files, but it cannot remove or delete or clean the virus.  A
window pops up that says "to remove virus please use AVG for Windows"
-- which is the preceise program that isn't working for me -- the one
I refered to in my email!!  I emailed AVG a week ago with no response.
 HELP.  Thanks for your attention to this!  Sincerely, Greg

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Request for Question Clarification by endo-ga on 04 Dec 2003 17:12 PST

Hi,

Can you try running AVG in safe mode please?

Thanks.
endo

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Clarification of Question by soulnsea-ga on 07 Dec 2003 23:41 PST

Hello,  Sorry for my delay, I've had the flu. No, I can't run AVG in
safe mode at all.  When in safe mode (I'm running Windows XP), when i
double click the AVG icon -- it just sits there and does not respond,
does not open.  I've restarted in safe mode several times but no luck.
 In regular mode, AVG keeps urging me to send this virus to the vault
but as I said, as soon as I hit the okay button to do so, a window
pops up that specifically says "File C:\WINDOWS\SYSTEM32\MSREXE.EXE
can not be removed.

Any ideas please.  This virus is messing with AOL something awful --
quits the program, freezes when I try to send emails.  I need to get
rid of this thing.

Thank you very much!!  GF

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Request for Question Clarification by endo-ga on 08 Dec 2003 06:40 PST

Hi,

Can you please try running the removal tool?

Backdoor removal tool
http://securityresponse.symantec.com/avcenter/venc/data/backdoor.winshell.50.removal.tool.html

Please try the virus scanner at:

Security check
http://security.symantec.com/default.asp?productid=symhome&langid=ie&venid=sym

Thanks.
endo

Hello
I have used AVG on my PC already and had the same problem but I
replaced it with Quick Heal which is much more powerful than AVG. you
can download a shareware version of Quick Heal from
http://www.quickheal.com/default.htm and remove the trojan.

  Regards

Hello
I have used AVG on my PC already and had the same problem but I
replaced it with Quick Heal which is much more powerful than AVG. you
can download a shareware version of Quick Heal from
http://www.quickheal.com/default.htm and remove the trojan.

  Regards
----------------
Thanks,  I still have this virus and nothing yet has allowed me to get
rid of it.  I'll try your suggestion and will respond soon.  Thanks
again!