Hello dustydune-ga,
The Balanced Scorecard has become quite popular in the last few years
and there are lots of resources available to help you determine how to
proceed. I?ve collected a variety of resources that should help you
identify the processes and planning steps involved, the
appropriateness of specific software products and how to set goals to
achieve your desired outcomes.
Implementing a program like this is a complex process and you will
have to specify your own needs to be able to determine how to go about
implementing this process. The resources I?ve collected will help you
gain an understanding of the issues involved and once you?re clear on
your needs you will be able to decide whether reading some books and
white papers will be sufficient to begin. You might also choose to
attend some training on the subject or hire a consultant to help you.
I?ve provided some resources for all of these possible options.
I?ve also found a technology report that is rather pricy but reviewing
the table of contents will at least give you a grasp of the scope of
the industry and practice areas for implementing this program.
I wish you well for your implementation and increased success for your
business as a result.
~ czh ~
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BALANCED SCORECARD ? CONSULTANTS
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http://www.balancedscorecard.org/
The Balanced Scorecard Institute is an independent educational
institute that provides training and guidance to assist government
agencies and companies in applying balanced scorecard concepts for
strategic management and transformation.
We provide public and on-site courses, facilitation services,
guidance, information and tools to executives, managers and analysts
as they use balanced scorecard strategic management concepts to
transform commercial, state, local and federal government
organizations. This site serves as a resource for managers to exchange
information, ideas and lessons learned in building strategic
management systems using the balanced scorecard methodology.
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http://www.bscol.com/bscol/mission/
Balanced Scorecard Collaborative, Inc. (BSCol) is a new kind of
professional services firm that facilitates the worldwide awareness,
use, enhancement, and integrity of the Balanced Scorecard (BSC) as a
value-added management process.
We help organizations successfully execute strategy to create
breakthrough results. As long-term partners in our clients' success,
we build the capability to execute strategy and accelerate time to
results.
BSCol offers a wide variety of services for organizations at any stage
of developing and using the Balanced Scorecard. Our advisory,
educational, online and training services can be extensively
customized to develop solutions for organizations small and large
throughout the world.
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http://www.isixsigma.com/co/balanced_scorecard/
Balanced Scorecard Consultants
***** This site lists about a dozen Balanced Scorecard consultants.
You can link to their websites and review their services to determine
whether you can implement this process by yourself or prefer to hire a
consultant to help you.
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BALANCED SCORECARD ? ARTICLES
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http://www.qpr.com/paulniven/implementation_issues.html
Top Ten Balanced Scorecard Implementation Issues
Please note, this material is drawn directly from Mr. Niven's new
book, "Balanced Scorecard Step by Step: Maximizing Performance and
Maintaining Results." For more information on the top ten issues,
please refer to the relevant chapter in the book.
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http://www.bettermanagement.com/library/library.aspx?LibraryID=8377
Use the End-In-Mind Approach in Implementing a Scorecard
Executives and managers are thrilled with the promise of the strategic
process offered by a balanced scorecard. This same excitement that
sparks the initiative is also the biggest threat to its successful
implementation. Eager executives and managers pressure the
implementation team to produce relevant results quickly. Conflicting
with this anticipation is the assurance that the scorecard provides
minute details in all departments. For the inexperienced, this set of
expectations can lead to lackluster results - overly detailed
scorecards, massive data collection processes and long implementation
times. To complicate this initial scorecard further, the natural
progress of the project unearths latent strategic issues that may slip
through the cracks. An end-in-mind project management process with
facilitation can safeguard the results and maintain the enthusiasm.
***** This is a long article that reviews the issues involved in
implementing the Balanced Scorecard.
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http://www.lib.virginia.edu/bsc/
Balanced Scorecard at the University of Virginia Library
The Balanced Scorecard is a management technique designed to provide a
view of an organization from four perspectives: user, internal
processes, financial, and future/learning potential. This document
explains how the University of Virginia Library is defining each of
these four areas by providing the details of the metrics we are using
in determining our success in each perspective.
***** You can review how this organization implemented the Balanced
Scorecard including the metrics they used and a report on their
accomplishments.
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http://hyperion.com/products/downloads/webseminarreq181.cfm
Implementing the Balanced Scorecard using Best Practices
The Balanced Scorecard is a strategic management methodology that
helps corporations drive business performance. Based on a decade of
experience and extensive field based research, this webcast will cover
the best practice principles that will put you on track to achieve
breakthrough results from accelerated strategy implementation using
the Balanced Scorecard.
***** This is a free webcast download from Hyperion consulting.
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http://www.computerworld.com/managementtopics/roi/story/0,10801,78512,00.html
FEBRUARY 17, 2003 -- ROI Guide: Balanced Scorecard
Definition: A set of principles and analytic techniques for improving
an organization's performance in four general areas: financials,
customers, learning and internal processes.
What it means: Long-term organizational excellence can be achieved
only by taking a broad and holistic approach, not by focusing solely
on financials.
Strengths: This approach is potentially all-encompassing, combining
financial and non-financial goals and measures. It can encompass the
performance of entire companies or business units, not just individual
investments or projects. Balanced scorecard is future-oriented, not a
rearview mirror on performance.
Weaknesses: This method is potentially so broad that it may divert
resources from those few areas that really are vital to shareholder
return. It doesn't readily weight the relative importance of the
different metrics it uses.
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http://www.sas.com/success/ingbank.html
BEING THE BEST
ING Bank Achieves Integration with SAS for Balanced Scorecard
With the help of SAS software, eNiklas, and a major company
reorganization, ING Bank Netherlands is creating a new financial
management paradigm.
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BALANCED SCORECARD ? DIRECTORIES, ASSOCIATIONS, PORTALS, TOOLS
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http://www.gii.co.jp/english/bu12719_balanced_scorecard_toc.html
Building a Strategic Balanced Scorecard
Pub Time: 2003/03
Published by : Optima Media Group
Distributed by : Global Information, Inc.
Price US $ 1310 (Hard Copy) US $ 1545 (Hard Copy & CD-ROM (Single User License))
At over 260 pages, Building a Strategic Balanced Scorecard provides
practical, step-by-step guidelines on how to build a balanced
scorecard that aligns all your operational activities to corporate
strategic objectives. It draws on the invaluable experience of
scorecard experts and international organisations leading the field in
scorecard design and implementation. This report presents an
unmissable opportunity to tap into their knowledge and expertise for
the insight you need to develop a scorecard that will make strategy
happen in your organisation. Checklists, self-assessment forms, action
points, strategy maps and summaries guide you through the process.
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http://www.mapnp.org/library/org_perf/bal_card.htm
Balanced Scorecard
Assembled by Carter McNamara, PhD | Applies to nonprofits and
for-profits unless noted
The Balances Scorecard is a performance management approach that
focuses on four indicators, including customer perspective,
internal-business processes, learning and growth and financials, to
monitor progress toward organization's strategic goals
***** This is a large collection of links addressing every aspect of
the Balanced Scorecard.
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http://www.cognos.com/solutions/bscol/
Cognos solutions for the Balanced Scorecard
Closing the gap between strategy and execution
The balanced scorecard makes a simple promise. Monitor inter-related
metrics for four key business areas-financial, customer, internal
processes, and learning and growth-and you will align you strategy
with day-to-day actions and be able to measure your progress.
***** This company offers software solutions to help you with your
Balanced Scorecard implementation.
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http://www.microsoft.com/BusinessSolutions/Axapta/Demos/axapta_balancescore_demo.mspx
Microsoft Business Solutions?Axapta
Balanced Scorecard Demo
Take a look at how Axapta helps you align your organization with your
business goals by putting relevant information right at your
fingertips.
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http://www.utexas.edu/cee/pdc/executive_seminars/balanced_scorecard.html
Using the Balanced Scorecard: How to Achieve Superior Performance and
Strategic Success
***** This is a seminar on how to implement the Balanced Scorecard
that will be offered in Dallas in February, 2004. If this particular
workshop is not suitable you can probably find others that might fit
your needs.
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BALANCED SCORECARD ? BOOKS
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http://www.amazon.com/exec/obidos/tg/detail/-/0875846513/002-3842169-0531262?v=glance
The Balanced Scorecard: Translating Strategy into Action
by Robert S. Kaplan, David P. Norton
http://www.amazon.com/exec/obidos/ASIN/B00005REHD/qid=1070609329/sr=2-1/ref=sr_2_1/002-3842169-0531262
Using the Balanced Scorecard as a Strategic Management System (HBR
OnPoint Enhanced Edition) [DOWNLOAD: PDF]
by Robert S. Kaplan (Author), David P. Norton (Author)
http://www.amazon.com/exec/obidos/ASIN/0471078727/qid=1070609371/sr=2-2/ref=sr_2_2/002-3842169-0531262
Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results
by Paul R. Niven
http://www.amazon.com/exec/obidos/tg/detail/-/1578512506/qid=1070609422/sr=1-6/ref=sr_1_6/002-3842169-0531262?v=glance&s=books
The Strategy-Focused Organization: How Balanced Scorecard Companies
Thrive in the New Business Environment
by Robert S. Kaplan, David P. Norton
http://oamweb.osec.doc.gov/bsc/
http://oamweb.osec.doc.gov/bsc/guide.htm
Guide to a Balanced Scorecard Performance Management Methodology
Procurement Managers? Association
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Balanced Scorecard
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