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Q: Windows XP Freeze on shutdown ( Answered 4 out of 5 stars,   1 Comment )
Subject: Windows XP Freeze on shutdown
Category: Computers
Asked by: mgualti-ga
List Price: $5.00
Posted: 09 Dec 2003 09:06 PST
Expires: 08 Jan 2004 09:06 PST
Question ID: 285291
My Laptop with windows XP freezes on shut down and if you try to
hibernate it comes back with an error that the driver for COM 1 is not
allowing the system to hibernate.  I have checked the drivers and
found that according to the system they are not in need of updating. 
If I disable the COM 1 port I get the same error only for a different
Subject: Re: Windows XP Freeze on shutdown
Answered By: endo-ga on 09 Dec 2003 10:30 PST
Rated:4 out of 5 stars

Thank you for your question.

Your problem is discussed in the following knowledge base article,
this happens if you have Quicken installed. Please follow the steps

Error Message: The Device Driver for Com1 Is Preventing the System
From Entering Hibernation;en-us;810905&Product=winxp

I hope this answers your question, if you require any help or
clarifications, please do not hesitate to ask.


Search strategy

hibernate driver error
mgualti-ga rated this answer:4 out of 5 stars

Subject: Re: Windows XP Freeze on shutdown
From: endo-ga on 11 Dec 2003 10:58 PST
Thank you for taking the time to rate my answer.

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