Hi ronsr,
Here you go -
Grate-Double-Covers 2 Burners
DOUBLE BURNER GRATE
Z8-143389 THERMADOR-330
$169.43
Available Yes
THIS GRATE COVERS 2 BURNERS
http://www.expertappliance.com/partfinder.php
I see they have a "Live Support" (which happens to be online now) - if
you have any questions, you could give that a try.
Mailing address:
Expert Appliance
PO BOX 180203
Casselberry, Florida 32718-0203
Parts Quote: 1-800-868-1820
http://www.expertappliance.com/contactus.html
I hope this is what you are looking for. If not, or if you have any
questions, please post a clarification request before closing/rating
my answer.
Thank you,
hummer
Google Search Terms Used:
stove parts grates "thermador" |
Clarification of Answer by
hummer-ga
on
13 Dec 2003 05:36 PST
Hi again ronsr,
I'm so sorry, I see that my link is not working. Try this:
http://www.expertappliance.com/thermador-stove-parts-2.html
At the bottom of the page, find the Search box.
Select Grate-Double-Covers 2 burners
Type part number 143389
That should do it. If not, or if you have any questions, please let me
know. Again, I'm sorry for all of the frustration I must have caused.
Sincerely,
hummer
|
Request for Answer Clarification by
ronsr-ga
on
13 Dec 2003 14:30 PST
Hi Hummer,
I have confirmed on the web that the part number is available. I have
sent them an email fully describing the part - as there is no picture,
and will await their response.
Will advise details when I get a response.
I did phone to try to expedite the matter, verbal interaction is
always helpful, but the person who answered stated that they did not
have such a part.
FYI
Ron
|
Clarification of Answer by
hummer-ga
on
13 Dec 2003 17:11 PST
Hi Ron, thank you for the update. Gosh, I was so happy when I saw
"Available Yes", that I didn't think twice, I just believed them. I
regret not trying the "Live Person" when I had a chance, maybe I
could've saved you some trouble. It will really be annoying if they
don't have it.
You probably won't hear back from them until Monday so we'll just have
to sit tight. I'll have another look around the internet tomorrow and
try to find us a "Plan B". If I've been unsuccessful in finding
available grates, I'll ask the Google editors to remove my answer to
let another researcher give it a try, at no extra cost to you. We'll
stay in touch, hummer
|
Clarification of Answer by
hummer-ga
on
13 Dec 2003 18:05 PST
Hi Ron - is this it??
$192.35 "Order now and this item will ship Monday."
http://www.repairclinic.com/0081.asp?RccPartID=1013929
Here's what I selected - start here:
http://www.repairclinic.com/0070.asp
APPLIANCE TYPE Range/Stove/Oven
APPLIANCE BRAND Thermador
MODEL NUMBER GCR48 4GG
CHARACTERISTICS Gas Cooktop
PART TYPE Stove & Oven Parts, Gas & Electric
PART SIZE 21.5 in.
hummer
|
Request for Answer Clarification by
ronsr-ga
on
13 Dec 2003 22:12 PST
No!
The grates are 21.5 inches long, rectangular, with 6 swiggly supports
that run independantly the length of the rectangle, for pans, etc.
Cast iron, one colour, and heavy.
My wife wants the same burners as replacements - not "ones that will
do!", hence why I wrote with details to see if the part number fit our
description.
I am now a little nervous, as your part number ties in but the burner
grates are very different.
Let's wait until Monday.
Have a great weekend.
Ron
|
Clarification of Answer by
hummer-ga
on
15 Dec 2003 09:46 PST
Hi again, Ron. I just tried the "live chat". Here is the response:
"Dont have that info, contact part-research@expertappliance.com for that."
I'm assuming that is the email address you tried. I'm beginning to
have the same feeling you have and that this is going nowhere. Let me
know when you are ready and I will ask the GA editors to remove my
answer. Perhaps another researcher can help - I'm sorry if I got your
hopes up. Sincerely, hummer
|
Request for Answer Clarification by
ronsr-ga
on
15 Dec 2003 10:46 PST
Hummer, I have not heard back relative to my email. I had already
found the grate you located. However I am not a web expert and felt
with a stove only 9 years old that cost about US$1,500, a brand name,
that replacement burner parts similar to the originals had to be
available somewhere!!
I will let you know if I get an email response to my query - either way.
Thanks for the help - but I am getting the feeling that they are not
available. The parts people we have contacted otherwise would have had
them, or access to them.
Will be in touch.
Ron
|
Clarification of Answer by
hummer-ga
on
15 Dec 2003 11:16 PST
Hi Ron - I know you don't need the whole cooktop, but are these your
grates? They are described as cast iron. I assume the 36" refers to
the whole cooktop and not the grates.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=3260638891&category=20712
If by some miracle they are, you have another model number - it might help.
hummer
|
Clarification of Answer by
hummer-ga
on
15 Dec 2003 12:28 PST
Hi Ron - I was wondering, why do you need new grates? Are they
cracked? Have you considered getting them repaired? You could take
them to an industrial welder or someone who does restoration work
(like on cast iron fences) and have them welded. Just a thought.
hummer
|
