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Q: problem ( Answered 5 out of 5 stars,   0 Comments )
Subject: problem
Category: Computers > Hardware
Asked by: sageworksinc-ga
List Price: $100.00
Posted: 16 Dec 2003 13:02 PST
Expires: 15 Jan 2004 13:02 PST
Question ID: 287793
my systems just suddenly restarts itself for no reason.
at other times it hangs so i have to restart.
or sometimes brings out a bluse screen of death
i have another another on it tries to load windows to the extent of
when it says windos is starting,then it restarts itself.
what should i do

Request for Question Clarification by endo-ga on 16 Dec 2003 13:25 PST

What version of Windows are you running?

Do you have these problems when Windows runs in safe mode? (press F8
before the boot screen to select safe mode).


Request for Question Clarification by feilong-ga on 16 Dec 2003 14:07 PST
Hi Sageworksinc,

When did this problem start?

Did you change any setting in your system prior to this problem?

Have you scanned your system for virus?

Is your RAM working properly? You can right-click on the My Computer
icon on your desktop then go to Properties and see if your RAM
capacity is correct.


Clarification of Question by sageworksinc-ga on 18 Dec 2003 09:33 PST
win 2000.
i have scanned.
i vant even enter windows
Subject: Re: problem
Answered By: joseleon-ga on 19 Dec 2003 03:41 PST
Rated:5 out of 5 stars
Hello, sageworksinc:

Nice to see you again around here, even if your computer is crashing...
This kind of problems, unfortunately are very common and there is a
wide range of solutions, so this is going to be a long process, be
patient and post as much info as possible, bear in mind I don't have
physical access to your machine, so you need to become my eyes on

Please, try the following:
-Power on your computer
-Before the system tries to boot, start pressing repeatedly the F8 key
-There will be a moment that a selection screen will be shown
-You need to select the option "Safe Mode"

And your system will start to boot in safe mode, here you have a
better description with some shots of what you have to do:

Windows 2000 Users - Safe Mode

Once you boot on safe mode, please, reboot the system and try to boot normally.

IMPORTANT: If the system boots in safe mode, please, make a backup of
all your sensitive data, because maybe there is a hardware problem and
your harddisk is about to die.

If the system still doesn't load, please, tell me and try to remember
the last thing you did before the system crashed. Also tell me which
service pack do you have installed and if you use Windows Update
regularly to update your system.

If this doesn't work and your system still doesn't boot, we will try
to repair your Windows 2000 installation using your installation CDs:

Windows 2000 repair

This has worked for me several times when a machine, suddenly has
stopped from booting and restarts itself over and over again,
repairing the installation should solve the problem.

As in previous answers, this is an open one, that means we will need
several clarifications until you get what you need, so don't hesitate
to request for more clarifications.

sageworksinc-ga rated this answer:5 out of 5 stars and gave an additional tip of: $80.00
thanks,it worked

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