My wife applied for American citizenship in January 2003, after living
in the U.S. for 7 years with a greencard.   She filled out her
citizenship application, got fingerprinted and submitted all of her
materials to become a US citizen.  She later received confirmation
from the INS that they had received her application and it was being
processed.

We understood that it would take approximately 9 months for her to
receive U.S. citizenship.  Is there any phone number or mailing
address in the U.S. government where we can get an update on the
status of her application to become a U.S. citizen?   We would like to
get an update the status of her specific application - i.e. - what
steps still need to be completed and the expected time frame for her
to be granted citizenship.

(note - My experience has been that the INS is not responsive to such
requests.  i.e. - you get caught up in their beauocracy and do not get
a timely or useful answer.  Any referrals to a truly helpful part of
the INS would be appreciated.  Thanks!

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Request for Question Clarification by justaskscott-ga on 19 Dec 2003 12:04 PST

Have you tried these links?

"BCIS Case Status Service Online"
U.S. Citizenship and Immigration Services
https://egov.immigration.gov/graphics/cris/jsps/index.jsp?textFlag=N#

If the case status or processing date links serve to answer your
question, please let me know so that I may post these links as an
answer.

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Request for Question Clarification by justaskscott-ga on 19 Dec 2003 12:10 PST

If those links aren't sufficient, perhaps this page will be:

"The National Customer Service Center"
U.S. Citizenship and Immigration Services
http://uscis.gov/graphics/services/ncsc.htm

Likewise, if this page is helpful, I can post it as an answer.