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Q: Number of consumers managing and accessing personal information online ( Answered 4 out of 5 stars,   0 Comments )
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Subject: Number of consumers managing and accessing personal information online
Category: Computers > Internet
Asked by: joliette-ga
List Price: $50.00
Posted: 21 Dec 2003 05:32 PST
Expires: 20 Jan 2004 05:32 PST
Question ID: 289226
How many consumers are managing and accessing personal information online? 

I am looking for the following activities/sectors:
- online banking
- bill paying
- stock portfolios
- corporate benefits programs
- school activities (e.g. scheduling)

Geographical focus are US and Western Europe. 

I am looking for trends/forecasts. Trends can go back in time to 2001
or 2002 and project into the future as far as credible - minimum 2
years future projection - 3-5 years are better.

Request for Question Clarification by jbf777-ga on 21 Dec 2003 09:12 PST
Can you define "managing and accessing personal information online?"

jbf

Clarification of Question by joliette-ga on 22 Dec 2003 04:00 PST
I mean people using the Internet to do transactions/information
retrieval etc. via a website.

Personal information means that the person is going online, logs in
and obtains any kind of personalized data from his bank/investment
bank/doctor/school etc., which only refers to him and no one else can
view/access.

Examples are
- viewing the status of his bank account (accessing personal information) OR
- making a bank transfer (managing personal information)

I hope this helped you.
Joliette
Answer  
Subject: Re: Number of consumers managing and accessing personal information online
Answered By: belindalevez-ga on 22 Dec 2003 10:37 PST
Rated:4 out of 5 stars
 
<Number of consumers managing and accessing personal information online.

Bills.

U.S.
2001 ? 18 million
2004 ? 20 million
2005 ? 45%
2006 ? 50 million.

Europe
2002 ? 15 million
2007 ? 45 million.

According to Jupiter Research in 2001, 18 million US households were
viewing bills on line. By 2006 there will be 50 million.
http://www.bizreport.com/article.php?art_id=3931

Forrester Research predicts that 20 million American households will
pay bills online by 2004.
http://www.intuit.com/about_intuit/press_releases/2000/12-07.html

According to the Gartner Group, 45 percent of Americans will be paying
bills online by 2005.
http://www.nua.ie/surveys/index.cgi?f=VS&art_id=905358442&rel=true

According to Jupiter, 15 million Europeans paid bills online by the
end of 2002 and 45 million will by 2007.
http://66.102.11.104/search?q=cache:XMNis_qFVIsJ:www.kmuinnovation.com/WSI-Press-Release1.pdf+%22paying+bills+online%22+million+europe&hl=en&ie=UTF-8

------------------------------------
Banking
U.S.
2001 ? 17.2 million (emarketer)
2002 ? 37 million
2004 ? 28.7 million (emarketer)
2005 ? 31.5 million (emarketer)
2007 ? 67 million

Europe
2000  - 23 million (Data monitor)
2002 ? 49 million (data monitor), 54 million (Jupiter), 60 million
(Forrester Research)
2007 ?  103 million (Jupiter), 130 million (Forrester Research)

According to Jupiter 54 million European banked online in 2002, and
will rise to 103 million in 2007.
http://66.102.11.104/search?q=cache:XMNis_qFVIsJ:www.kmuinnovation.com/WSI-Press-Release1.pdf+%22paying+bills+online%22+million+europe&hl=en&ie=UTF-8

According to Datamonitor  threw will be 49 million online bankers in
Europe by the end of 2002. In 2000, there were 23 million.
http://www.nua.ie/surveys/index.cgi?f=VS&art_id=905358421&rel=true

According to emarketer, 17.2 million Americans banked online in 2001
and they predict there will be 28.7 million by 2004 and 31.5 million
by 2005.http://www.nua.ie/surveys/index.cgi?f=VS&art_id=905358429&rel=true


In 2002, 37 million using online banking.
http://www.nua.ie/surveys/index.cgi?f=VS&art_id=905358617&rel=true

According to Forrester Research, in 2002, 60 million Europeans banked
online, by 2007 it will rise to 130 million.
http://www.nua.ie/surveys/index.cgi?f=VS&art_id=905358746&rel=true

According to Jupiter Research, in 2002, 54 million Europeans banked
online, by 2007 there will be 107 million.
http://www.nua.ie/surveys/index.cgi?f=VS&art_id=905358697&rel=true

According to Gartner, by 2007, 67 million Americans will bank online.
http://www.nua.ie/surveys/index.cgi?f=VS&art_id=905358738&rel=true

-------------------------------------------------
Stock portfolios
U.S.
2000 ? 4 million, 6.5 million (eMarketer).
2001 ? 13.2 million
2004 ? 17.4 million
2005 ? 21 million.


Europe.
2000 ? 2.9 million, 3.74 million.
2002 ? 9 million
2004 ? 14 million.
2007 ? 21 million.

According to Jupiter, online brokerage users in Europe will rise to 21
million by 2007.
http://www.marketresearch.com/map/prod/867532.html


According to eMarketer, by the end of 2000 more than 6.5 million
households traded through online brokerage accounts. They predict 17.4
million by 2004.
http://cyberatlas.internet.com/markets/finance/article/0,1323,5961_509901,00.html


2002 ? 9 million Europeans
http://www.internetnews.com/bus-news/article.php/300841

According to Forrester Research, Europe will have 14 million brokerage
accounts by 2004. http://cyberatlas.internet.com/big_picture/geographics/article/0,1323,5911_294031,00.html

U.S. ? 4 million in 2000
http://www.financialexpress.com/fe/daily/20001114/fns14081.html

Europe 2000 ? 2.9 million
http://www.businessweek.com/2000/00_39/b3700191.htm

In 2001 13.2  Americans bought or sold stocks online.
http://66.102.11.104/search?q=cache:Xy3yhkm3F5cJ:www.info-edge.com/samples/EM-2068sam.pdf+%22trade+online%22+portfolios+million+2004&hl=en&ie=UTF-8

By 2005 more than 21 million U.S. households will trade online.
http://www.businessweek.com/2000/00_39/b3700191.htm

3.74 million Europeans bought and sold share online in 2000.
http://www.emarketnews.com/archives/2001-4/emetrics.htm

-------------------------------------------------------------

Corporate benefit programs.

According to Metlife, 45 percent of employers are delivering benefits
via the internet up from 30 percent in 2001.
http://www.technologydecisions.com/backissue/0603/6_9_03_111.asp

Forrester found that 32 % of companies were using the internet to
administer health benefits. The number is predicted to triple by 2005.
http://www.hewittasia.com/hewitt/ap/resource/newsroom/pressrel/2000/12-18-00a.htm

According to Hewitt, 70% of U.S. employees enrolled for benefits via
the internet in 2003. this is up from 36% in 1999.
http://was4.hewitt.com/hewitt/resource/newsroom/pressrel/2003/02-04-03.htm

Online employee-benefits biz suffers growing pains.
http://sacramento.bizjournals.com/sacramento/stories/2001/08/27/smallb9.html

---------------------------------------------------

Schools

There appear to be no major studies of the number of people accessing
school websites. However I have found several surveys that give the
levels of access.

Ireland  - 8% of children access school websites.
http://66.102.11.104/search?q=cache:OjLIHWhc7C8J:europa.eu.int/information_society/programmes/iap/docs/pdf/call/2002/excerpts_internet_downside_study_irl.pdf+%22percent+of+parents%22+%22school+websites%22+survey&hl=en&ie=UTF-8

Survey of 5th and 8th graders. Percentage of students using the school
website for different activities. The following activities are
recorded:
Menus ? 8%
School closing ?12%
Calendar ?20%
Assignments ? 36%
Extra curricular ? 18%
Band info ?14%
Homework ? 10%
Learning centre ? 37%
http://www.skokie735.k12.il.us/Surveys/STUDENTSURVEwstats.pdf


40% of parents used the school website.
http://heritage.sjsd.net/news/jun.pdf

2003 - 58% had visited the school website.
http://www.openwindows.com/03Oct07/Computer.asp

UK ? audit of schools with websites. Shows graphs of numbers of
schools with websites from the period January 2001 to July 2003.
http://wsgfl.westsussex.gov.uk/ictstrategy/auditweb.htm

In 2001, 40% of Portuguese schools had websites.
http://66.102.11.104/search?q=cache:dQdRdwJWAhIJ:www.aect.org/pdf/etr%26d/4904/4904-07.pdf+%22schools+have+websites%22+percent&hl=en&ie=UTF-8

Use of school website to check child?s answers.
http://www.icel-es.eu.odedodea.edu/school/SIP/2002psr.pdf>

-------------------------------------------------------------
<Additional links :>

<Internet activities 2000>
<http://www.pewinternet.org/reports/chart.asp?img=6_maractivites.gif>

<Internet statistics.>
<http://www.websense.com/company/news/stats.cfm>

<Online activities>
<http://www.ntia.doc.gov/ntiahome/dn/html/Chapter3.htm>

----------------------------------------------------------
<Search strategy :>

<I searched for short phrases including:>

<"trade online" portfolios million 2005>
<://www.google.com/search?hl=en&lr=&ie=ISO-8859-1&q=%22trade+online%22+portfolios+million+2005>

<"paying bills online" million 2002>
<://www.google.com/search?hl=en&lr=&ie=ISO-8859-1&q=%22paying+bills+online%22+million+2002>

<"internet activities" 2005>
<://www.google.com/search?sourceid=navclient&q=%22internet+activities%22+2005>

<"bought and sold shares online" million>
<://www.google.com/search?hl=en&lr=&ie=ISO-8859-1&q=%22bought+and+sold+shares+online%22+million>


<Hope this helps.>

Request for Answer Clarification by joliette-ga on 06 Jan 2004 04:33 PST
Hello Belindalevez,

thank you very much for your quick answer and sorry for my late
request for clarification - I was on holiday.

I am very happy with most of your answer, apart from the part about schools. 
None of the information you gave with regard to schools is of use to
me, because it concerns single schools and the figures do not concern
pupils accessing personalized information on school's websites.

Perhaps this means that such personalized information is hardly being
offered yet on school's websites. I was actually thinking of
functionalities such as scheduling, accessing personal learning
programmes, accessing your marks, rating or voting for
teachers/events/pupils etc.
Please have just a last check on whether such figures (or any hint to
future trends) do exist - on a U.S. and/or Western European level.

Thank you very much, 
Joliette

Clarification of Answer by belindalevez-ga on 06 Jan 2004 07:51 PST
<I have found a report about Edgate who is a major provider of these
services in schools. Over 1 in 10 public students had access to Edgate
in 2001.
http://www.bizjournals.com/triad/stories/2001/08/20/story2.html
Edgate has over 6 million students and 8.4 million parents nationwide.
New contracts mean there will be an additional 850,000 students and
their parents in Arizona.
http://www.bizjournals.com/triad/stories/2001/08/20/story2.html?page=2

Edgate declares bankruptcy - 13,000 schools were signed up to its service.
http://triad.bizjournals.com/triad/stories/2002/06/10/story6.html>



<Hope this helps.>
joliette-ga rated this answer:4 out of 5 stars
Thank you very much!

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