i have a shipment from New Zealand shipped by dhl, i am tired of
waiting for their moronic broker to to clear my shipment,it has been
stuck in custom for a week. is there any broker service that can help?

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Clarification of Question by dingdong22-ga on 30 Dec 2003 12:15 PST

i am in toronto, i believe the port is at oshawa

dingdong22-ga:

Depending on where the shipment currently is (ie. which port of
entry), you should be able to clear it through customs yourself. If
you happen to be at the port of entry, DHL can provide you with the
paperwork from the shipper listing the item(s) and estimated value.
You can take this to Customs yourself, stand in line, and have the
shipment rated and duties calculated. Once you've paid the duties and
taxes (if any are applicable), you get the necessary stamps and copies
of paperwork to bring back to DHL, who can then release the shipment
to you.

If you are not located at the port of entry, then please provide that
information so that a Researcher can find an appropriate broker to
help you.

Regards,

aht-ga
Google Answers Researcher

If it's DHL Canada, then typically they provide the paperwork to
Canada Customs even before the package has physically arrived. That
implies that the hold-up may be at Canada Customs due to the Christmas
holidays, and not at DHL. If the package was shipped from New Zealand,
it is most likely at DHL's bonded facility at Pearson International
Airport. I assume you have already called them at 1-800-225-5345
(Within Canada) to find out the exact status; you may therefore wish
to call them to find out if you can take over the customs work
yourself, and if the package is indeed in Mississauga.


Regards,

aht-ga
Google Answers Researcher