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Q: ACPI Prob.: Soundblaster Live!Platinum and Hercules VideoAction! ( No Answer,   0 Comments )
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Subject: ACPI Prob.: Soundblaster Live!Platinum and Hercules VideoAction!
Category: Computers > Hardware
Asked by: jwitzsch-ga
List Price: $10.00
Posted: 31 Dec 2003 12:52 PST
Expires: 30 Jan 2004 12:52 PST
Question ID: 291900
My problem is, that the above mentioned components only work, when one
of either is not installed. Once both are present in their PCI-slots
(and I've tried all possible combinations), Windows XP refuses to boot
with a bluescreen, saying, there is an ACPI-Problem. Neither Hercules
or Soundblaster support is able to help, so I hope, someone here can
solve the problem.
Here is a detailed description of the problem:

I just replaced my Hercules (=Guillemot) Firewire Video-Editing Card
DV Action Pro with a model from the same manufacturer called
VideoAction.
Suddenly, Windows XP does not boot anymore, even in safe mode. It
seems to load drivers, but then crashes with a bluescreen, saying, the
BIOS ist not ACPI-compatible, in order to prevent problems, windows is
shut down.

I saved my XP installation in an image and tried to install a fresh
Windows XP. In the initial process, XP gives out the warning, that the
motherboard is not fully ACPI compatible and therefore, ACPI must be
disabled - then refuses the XP installation. Of course, I can shut off
ACPI in the BIOS, but that was not the case before I installed the new
card - ACPI worked fully and without problems.
Here is my system: 
MoBo MSI K7T266 Pro2Ru (latest BIOS, AMI ver. 3.7,
http://www.msi-computer.de/produkte/produkt.php?Prod_id=175&Seite=BIOS),
Promise IDE COntroller 100 TX2 (Pci-Slot 1), 
GRaphics Card ASUS 7700 Deluxe, 
SoundCard Soundblaster Live!Platinum (currently PCI-Slot 2), 
Realtek LAN (PCI Slot 3), 
( VideoACtion Slot 4 - eventually replaced again by the DV Action Pro) ,
 DIgital Recording Card RME DIGI 96/8 (Slot 5). 
Athlon 2000+, 768 MB RAM.

The following steps I have already taken:
1.) Loaded my already working system again from the image I have stored.
Assigning an IRQ to the VideoEditing Card VIDEO ACION in the BIOS.
Still getting bluescreens.
2.) Switching the VideoAction to another PIC-Slot (tried 2 and 3),
assigning it an IRQ in the BIOS - same problems
3.) Trying to reinstall XP with the above mentioned IRQ-measures:
installation denied with the error-message about a non ACPI-compatible
BIOS. Once I strike either VideoAction from the system or replace it with
DV Action Pro or strike Live!Platinum: All works perfectly, ACPI is
fully supported.

Hercules's support cannot recreate the problem - they say, the card
works within an ACPI environment.
Soundblaster Support says: not our problem, since the card worked before...

But how can a system work fully under ACPI, and only create problems,
when both cards are inserted?
I would more than appreciate to be helped to solve this problem.

I assume, that all comes down to IRQ assignement / sharing, and have
tried all possible PCI-Slot combinations.....

Clarification of Question by jwitzsch-ga on 06 Jan 2004 09:15 PST
Update:
I managed to install both the sound- and the video-editing card, but
had to "sacrifice" to other PCI-Cards for that.
Here is what is working:
PCI Slot 1:  empty
slot 2: Soundcard
slot 3: Promise controller
slot 4: Video-editing Card
slot 5: empty

That is the only combination I get Windows XP to start without bluescreens
As soon, as I insert any other PCI-Card (even only that tiny little
Realtek LAN-Card), Windows refuses to start ("ACPI problem")
Remember: without the video-card, I had the LAN-Card, the Sound-Card,
the additional Digital-Audio-Recording-Card, the Controller AND a
video-editing-firewire-card installed!
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