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Q: Problems with my Mac ( Answered 5 out of 5 stars,   6 Comments )
Question  
Subject: Problems with my Mac
Category: Computers
Asked by: stressedmum-ga
List Price: $10.00
Posted: 11 Jan 2004 23:26 PST
Expires: 10 Feb 2004 23:26 PST
Question ID: 295492
Background: I have a one year old iMac with a 1 gHz G4 thingamy and
with 512 meg of RAM and running OS X (10.2.3) with all the regular
programs (eg Appleworks, iTunes, etc). I also run older 'classic'
applications (OS 9.2) including Quark Xpress 4.1 and MS 98 stuff. I
use Netscape 7.02 for internet and email but occasionally use OE and
Opera for internet. Now, make sure you're sitting down when I tell you
this part ... I don't have any special anti virus protection because
I've been told that the likelihood of getting a Mac virus for Netscape
is negligible. (Honestly, I'll need a fair bit of convincing that
virus protection in this situation is really necessary; my 'pooter
does have a firewall and my ISP has anti virus detection and there
hasn't been a Mac virus in ages.) I did run a spyware detector (which
I read about in someone else's Google answer) which came back with an
all clear.

However, I've been having a few little problems lately and wonder if a
Mac guru out there could give me some advice.

There are three 'symptoms' of something awry with it:
1. the main problem is that the internet system seems to have slowed
down a lot in recent weeks and a system upgrade at my financial
institution's website has meant that most of the time I can't log in
to access my accounts. If I input my details and then go and have a
cup of tea and fold the washing and have a lie down, there's a slight
chance that in that time it will log in, but not always. Cookies are
enabled for this site. (BTW, I haven't given my account details to
anyone. I'm aware of the scams out there, and I refuse most cookies.)

2. Also, when the computer goes to snooze mode instead of coming back
on when I press a key or move the mouse, it will *sometimes* light up
for a second and then go back to -- and stay on -- a black screen. I
can vaguely make out the icons on the desktop and so can manage to
move the mouse to do a 'proper' shutdown rather than turn off at the
power switch. After a few minutes, I turn it back on and it's all
fine.

3. There seems to be a lot of 'to-ing and fro-ing' (i.e. activity) on
the Internet Connection indicator when I'm not doing anything:
Basically, it's as if I am downloading or sending a huge file, but of
course I'm not.

Should I be worried? What should I do? Any Mac housekeeping tips would be welcome.

Request for Question Clarification by supermacman-ga on 16 Jan 2004 23:54 PST
I would suggest updating to Mac OS X 10.2.8, which includes numerous
fixes for all parts of the system, including networking code.

You can get the (large) update here:
http://docs.info.apple.com/article.html?artnum=120244

If you can afford Panther (Mac OS X 10.3), that would be an even
better way to update your Macintosh Operating System software so that
you have the latest, greatest, and fastest (Panther is significantly
faster than Jaguar, or OS X 10.2.x) system.

Updating your operating system will possibly fix your problems 1. and
2. Turning off your firewall, which may be interfering with data
packets entering and exiting your computer, may fix your banking
problem. Try it, and see if it's faster. If not, you can turn it back
on.

As for the last problem - data transfer is normal, as your computer
regularly sends packets to your ISP about the state of the connection
- "I'm here"; "I'm still here", etc. I believe the bandwidth meters
are adjusted to report the relative traffic within the last few
seconds; therefore, if the connection has been quiet for a while but a
small data packet (i.e. a few bytes) is sent over the connection, the
meter records it as a spike. This appears to be huge data transfer to
you (the human) when it usually is not.

Your Mac may also query Apple's Time Servers to synchronize its
internal clock; this happens once every few days.

Good luck in getting your Mac up to full health, and let me know if
these suggestions work out (or don't work out) for you!

Clarification of Question by stressedmum-ga on 21 Jan 2004 15:54 PST
Hi there, supermacman, and apologies for the delay in getting back to
you. Before I download the OS upgrade, can you advise if it will mean
I lose the functionality of the classic system. If so, then I can't do
it because I'd lose Quark and Word and Photoshop etc, as they all run
on the old system.

Request for Question Clarification by supermacman-ga on 22 Jan 2004 18:17 PST
As far as I know, the functionality of your Classic apps will be
maintained or enhanced. There exists a (very) small risk, as with ANY
system software update, that something may be mucked up, resulting in
an unusable system and/or loss of functionaity.

From the Mac OS X 10.2.8 update description:
[emphasis added]
The 10.2.8 Update (Build 6R73) delivers enhanced functionality and
improved reliability for the following applications, utilities,
services, and technologies: Audio, Address Book, AppleScript,
Bluetooth, ****CLASSIC**** compatibility, Disk Copy, Disk Utility,
Finder, Graphics, Help Viewer, iChat, Image Capture, IP Firewall,
Kerberos, Mail, OpenGL, Print Center, Rendezvous, Safari, and
Sherlock.

Therefore, not only may the update fix your current problems, but
it'll possibly make Word, Quark, and Photoshop run faster.

I personally use Mac OS X 10.3 (Panther) and have upgraded without any
problems. All my Classic apps work perfectly - in fact, Classic boots
much faster in Panther (OS X 10.3). An overwhelming majority of other
Mac users share my success. Some users report problems, but they are
rare and usually isolated.

If you are paranoid, you can backup crucial data and then upgrade.
This is the safest way, but usually unnecessary.

In other words, upgrade at your own risk! However, my opinion is that
upgrades provide benefits that outweigh the risks -- but just to be
safe, don't upgrade just before you need to submit that big project
you've been working on for three months!

- supermacman-ga

Request for Question Clarification by supermacman-ga on 22 Jan 2004 18:18 PST
Oh, the update also provides network fixes:

The update includes improvements to AFP, LDAP, Web services, dial up
connections over PPP, and Windows file services, as well as audio,
disc recording, and printing improvements and FireWire, PC Card, SCSI
and USB device compatibility enhancements. It also includes an updated
ethernet driver for 450MHz and 500MHz dual processor Power Mac G4
desktop systems and an update to the battery status menu.

The update also provides updated security services and includes the
latest Security Updates.

Clarification of Question by stressedmum-ga on 22 Jan 2004 20:12 PST
Hi Supermacman. It makes a lot of sense, so I will go and update the
OS. I'm even going to look into getting Panther. If you could possibly
also give me a bit of info about the current risk of a mac virus (I
can't seem to find anything relevant or up to date), then I'd be
delighted if you could post all this as your answer. Many thanks for
your assistance.

Request for Question Clarification by supermacman-ga on 23 Jan 2004 04:43 PST
Alright, I'll find some information for you regarding viruses by
Friday afternoon (EST).

Also, let me know if the update works in fixing your problems.

thanks,

- supermacman-ga

Request for Question Clarification by supermacman-ga on 23 Jan 2004 14:33 PST
The current virus risk for Mac OS X users is extremely low, because
there are no viruses written for Mac OS X. Therefore, all risk is
hypothetical - perhaps in the future, a virus-writer will create such
a malicious program targeting specifically Mac OS X. However, right
now, there are no OS X viruses.

Mac OS 9 users need not worry either, as there are few viruses for the
Classic operating system. The most recent Mac virus was the AutoStart
worm, which works only in limited circumstances and is difficult to
spread.

According to MacObserver
(http://www.macobserver.com/editorial/2003/08/29.1.shtml), there are
553 Word Macro viruses (viruses that execute when you launch an
infected Microsoft Word file), 26 Mac Classic viruses, and zero Mac OS
X viruses.
The Register puts the number of Mac viruses at about 40.
(http://www.theregister.co.uk/content/56/33226.html)
Word macro viruses can be quenched by disabling macro execution upon
the launch of a document. If you want instructions on how to this,
scroll down.

Compare these virus numbers with Windows PC viruses, for which there
are more than 60,000 and growing daily.

Obviously, the most security-conscious Macintosh user would still run
anti-virus software. Apple provides Virex through its .Mac
subscription for USD$99/year. Symantec's Norton Anti-Virus 9 is also a
competent anti-virus product for Macintosh.
For more information:
http://www.mac.com/
http://www.symantec.com/nav/nav_mac/

In general, good security practices to minimize the risks of virus
infection and security breaches should be taken, such as:
- turning off root access, if enabled (it's disabled by default)
- turning on Mac OS X's built-in firewall (off be default)
- disabling unused services (ftp, ssh, Telnet, rlogin, http) (all off by default)

For more information about AutoStart:
http://securityresponse.symantec.com/avcenter/venc/data/autostart.9805.html

For more information about Mac viruses:
http://www.securemac.com/datarecover.php

For Apple's take on security:
http://www.apple.com/macosx/features/security/

To disable macro execution:
Open Word:Mac 2001.
Create a blank Word document.
Go to the menus - Edit: Preferences.
Under the General tab, select "Macro virus protection".
Click OK. (You're done.)

Hope this helps

- supermacman-ga

Search strategy

symantec anti-virus
mac os x viruses

Clarification of Question by stressedmum-ga on 24 Jan 2004 00:56 PST
Hi there Supermacman

That's all the information I need. You've answered this question and
given me some strategies to work with.  I was mainly concerned that
the problems might be occurring due to a virus, but seeing that is not
likely, then the upgrade will be my next step, but for now, I'll be
more than happy with all this information as my answer. If I need any
further information, or if the upgrade doesn't solve the problems,
I'll post it as a new question to you.
Answer  
Subject: Re: Problems with my Mac
Answered By: supermacman-ga on 24 Jan 2004 09:55 PST
Rated:5 out of 5 stars
 
Alright then - thanks, stressedmum-ga!

Here's what I said in our previous 'conversation'.
----------------
With regards to fixing your network problems:
I would suggest updating to Mac OS X 10.2.8, which includes numerous
fixes for all parts of the system, including networking code.

You can get the (large) update here:
http://docs.info.apple.com/article.html?artnum=120244

If you can afford Panther (Mac OS X 10.3), that would be an even
better way to update your Macintosh Operating System software so that
you have the latest, greatest, and fastest (Panther is significantly
faster than Jaguar, or OS X 10.2.x) system.

Updating your operating system will possibly fix your problems 1. and
2. Turning off your firewall, which may be interfering with data
packets entering and exiting your computer, may fix your banking
problem. Try it, and see if it's faster. If not, you can turn it back
on.

As for the last problem - data transfer is normal, as your computer
regularly sends packets to your ISP about the state of the connection
- "I'm here"; "I'm still here", etc. I believe the bandwidth meters
are adjusted to report the relative traffic within the last few
seconds; therefore, if the connection has been quiet for a while but a
small data packet (i.e. a few bytes) is sent over the connection, the
meter records it as a spike. This appears to be huge data transfer to
you (the human) when it usually is not.

Your Mac may also query Apple's Time Servers to synchronize its
internal clock; this happens once every few days.



With regards to Classic compatibility and the Mac OS X upgrade:
As far as I know, the functionality of your Classic apps will be
maintained or enhanced. There exists a (very) small risk, as with ANY
system software update, that something may be mucked up, resulting in
an unusable system and/or loss of functionaity.

From the Mac OS X 10.2.8 update description:
[emphasis added]
The 10.2.8 Update (Build 6R73) delivers enhanced functionality and
improved reliability for the following applications, utilities,
services, and technologies: Audio, Address Book, AppleScript,
Bluetooth, ****CLASSIC**** compatibility, Disk Copy, Disk Utility,
Finder, Graphics, Help Viewer, iChat, Image Capture, IP Firewall,
Kerberos, Mail, OpenGL, Print Center, Rendezvous, Safari, and
Sherlock.

Therefore, not only may the update fix your current problems, but
it'll possibly make Word, Quark, and Photoshop run faster.

I personally use Mac OS X 10.3 (Panther) and have upgraded without any
problems. All my Classic apps work perfectly - in fact, Classic boots
much faster in Panther (OS X 10.3). An overwhelming majority of other
Mac users share my success. Some users report problems, but they are
rare and usually isolated.

If you are paranoid, you can backup crucial data and then upgrade.
This is the safest way, but usually unnecessary.

In other words, upgrade at your own risk! However, my opinion is that
upgrades provide benefits that outweigh the risks -- but just to be
safe, don't upgrade just before you need to submit that big project
you've been working on for three months!

The update also provides network fixes:
"The update includes improvements to AFP, LDAP, Web services, dial up
connections over PPP, and Windows file services, as well as audio,
disc recording, and printing improvements and FireWire, PC Card, SCSI
and USB device compatibility enhancements. It also includes an updated
ethernet driver for 450MHz and 500MHz dual processor Power Mac G4
desktop systems and an update to the battery status menu.

The update also provides updated security services and includes the
latest Security Updates."


With regards to Macintosh viruses (or lack thereof):
The current virus risk for Mac OS X users is extremely low, because
there are no viruses written for Mac OS X. Therefore, all risk is
hypothetical - perhaps in the future, a virus-writer will create such
a malicious program targeting specifically Mac OS X. However, right
now, there are no OS X viruses.

Mac OS 9 users need not worry either, as there are few viruses for the
Classic operating system. The most recent Mac virus was the AutoStart
worm, which works only in limited circumstances and is difficult to
spread.

According to MacObserver
(http://www.macobserver.com/editorial/2003/08/29.1.shtml), there are
553 Word Macro viruses (viruses that execute when you launch an
infected Microsoft Word file), 26 Mac Classic viruses, and zero Mac OS
X viruses.
The Register puts the number of Mac viruses at about 40.
(http://www.theregister.co.uk/content/56/33226.html)
Word macro viruses can be quenched by disabling macro execution upon
the launch of a document. If you want instructions on how to this,
scroll down.

Compare these virus numbers with Windows PC viruses, for which there
are more than 60,000 and growing daily.

Obviously, the most security-conscious Macintosh user would still run
anti-virus software. Apple provides Virex through its .Mac
subscription for USD$99/year. Symantec's Norton Anti-Virus 9 is also a
competent anti-virus product for Macintosh.
For more information:
http://www.mac.com/
http://www.symantec.com/nav/nav_mac/

In general, good security practices to minimize the risks of virus
infection and security breaches should be taken, such as:
- turning off root access, if enabled (it's disabled by default)
- turning on Mac OS X's built-in firewall (off be default)
- disabling unused services (ftp, ssh, Telnet, rlogin, http) (all off by default)

For more information about AutoStart:
http://securityresponse.symantec.com/avcenter/venc/data/autostart.9805.html

For more information about Mac viruses:
http://www.securemac.com/datarecover.php

For Apple's take on security:
http://www.apple.com/macosx/features/security/

To disable macro execution:
Open Word:Mac 2001.
Create a blank Word document.
Go to the menus - Edit: Preferences.
Under the General tab, select "Macro virus protection".
Click OK. (You're done.)

Hope this helps! Good luck with your Mac!

- supermacman-ga

Search strategy

symantec anti-virus
mac os x viruses
stressedmum-ga rated this answer:5 out of 5 stars
Thanks for this. I'll let you know how I go.

Comments  
Subject: Re: Problems with my Mac
From: buckethead-ga on 14 Jan 2004 11:29 PST
 
You should check out the website at www.macfixit.com.
Subject: Re: Problems with my Mac
From: stressedmum-ga on 14 Jan 2004 15:35 PST
 
That's a terrific site. Thanks buckethead!
Subject: Re: Problems with my Mac
From: tuti-ga on 02 Feb 2004 10:39 PST
 
Upgrading the SO it's not always the best way to resolve the problems
;). If it works fine before they must not work fine now (if you don't
installing something new in the Mac).
I have the same problem, but the solution was easier. My Mac have a
HFS Plus Filesystem (compatible with Mac OS X and Classic) and it was
very very very very very (xDDD) fragmented. I defrag it with Norton.
That was the solution. Internet was slowly too because net extension
and net libraries was fragmented (and i have a lot of net process
runing in my machine).
Subject: Re: Problems with my Mac
From: supermacman-ga on 02 Feb 2004 19:27 PST
 
I've seen anecdotal comments abut defragmentation software built-into
Panther, so upgrading to OS X 10.3 would possibly fix that.
Subject: Re: Problems with my Mac
From: supermacman-ga on 02 Feb 2004 19:28 PST
 
take a look here:
http://www.arstechnica.com/reviews/003/panther/macosx-10.3-5.html
Subject: Re: Problems with my Mac
From: tuti-ga on 03 Feb 2004 10:32 PST
 
HFS+ filesystem have fragmentation, and defragmentation is needed.
Only i-nodes have a type of fragmentation that it's not very
dangerous, but have fragmentation too.

Defrag a heavy fragmented system boost the computer :)

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